Big Mug Coffee Roaster

3014 El Camino Real, Santa Clara
(408) 816-7932

Recent Reviews

Mohammad Mithani

The owner has no customer service and insult the customers. Never will I give them business again

Ravi Shastry

Good coffee and sandwiches. Great service.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Avocado Toast, Toast

Saundra

The regular sized cold brew is tiny. It took 20 minutes for a toasted bagel, and it was the wrong bagel with almost no cream cheese. It wasn’t dead, but it wasn’t slammed when I came in. I don’t think I will be back.

Atmosphere: 3

Food: 1

Service: 3

Chandramouli Mettapalli

Good coffee and good breakfast options. Great place to come back.

Atmosphere: 5

Food: 5

Service: 5

Rajeev Yenugula

This spot caters well to tech enthusiasts and students with laptops. While the coffee menu may resemble that of other cafes, the ambiance stands out as particularly impressive.

Atmosphere: 5

Food: 4

Service: 4

Wes Wayne

One of the best places to hangout with friends, or work/study with a cup of coffee solo. Love the atmosphere and the selection of drinks and pastries. A ton of rotational seasonal options also keep things interesting.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Green Tea Waffle, Honey Butter Toast

SHRUTI GANDHI

Nice cafe for those late night coffees.. it was student friendly and work friendly. Very crowded even at night. Coffee is really good too we ordered cafe latte with brown sugar and oh boy it was delicious!!! My new spot for a coffee ..

Atmosphere: 4

Food: 5

Service: 5

Elizabeth Camba

Waited over 45 min for my food order. After waiting about 20 min, I checked in with staff member and was told it would be “coming right out”. After another 20 min, had to check back again and they pretty much realized they forgot to make it. ☹️

Atmosphere: 4

Food: 3

Service: 1

Ben Galbraith

Came here reading reviews of “great ambience.” What I found was a coffee shop in a low-end strip mall, full of people on their laptops in a big room with “meh” furniture. Step below your average Starbucks. I skipped the bakery counter and got a breakfast sandwich and a latte, ordered in.The sandwich was served on cheap wheat bread, had some kind of mayo sauce, and had some cheap cold cuts for the meat. It was... not horrible, but not great.The latte was served in a to-go cup with a plastic lid, took them about ten minutes to make, and taste fine. Not amazing, but better than Starbucks.The WiFi is slow, and my AT&T service is *very* poor inside the building—so not a great connectively spot.

HJ Kim

If you eat indoors, an additional $2 per person will be charged for seating.

Atmosphere: 3

Food: 5

Service: 3

Christian Adrian Gadea

Crowded with college kids, nice atmosphere to pop open your laptop and vibe out.

Atmosphere: 5

Food: 3

Service: 4

kalyan dwarampudi

My notes, to not repeat what I already had once. Not really a review.Fruity Choco Toast -> 5/5Avocado Toast on Sourdough -> 3/5Cafe Latte -> 4/5Hot, Regular 'The Classic', Whole Milk, Extra Hot, Less Foam, Simple Syrup.Raspberry & Strawberry Banana Milk Tea -> 3/5Hazelnut Latte -> 4/5Regular ''The Classic', Hot, Whole Milk, Less Sweet, No Foam

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fruity Choco Toast

Gayathri Shivakumar

Abysmal customer service.March 31, 10;30am - the person taking our order was being trained, totally understand being new but even after repeating our order multiple times, she got it wrong. And the least that was expected was to have our order for there, but it was made to go. This simple request was also not fulfilled.When we spoke to her trainer, he just said it’s her second day and left us hanging mid talk.Completely disappointed, expect better from an established chain like this.The food quality has dropped completely as well.

Food: 3

Service: 1

Ryan Kim

Honestly, the coffee is tasteless and expensive. It's amazing why it works so well. Convenient parking.

Ayush Goel

Food is extremely sweet. We ordered three things, and all of them were doused in sugar syrup. Couldn't finish it.In terms of work environment, a little loud for our taste.

Atmosphere: 2

Food: 1

Service: 5

Load More