KFC
1353 El Camino Real, Santa Clara
(408) 244-7862
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
Quick and juicy chicken, can't go wrong with the original recipe
Atmosphere: 5
Food: 5
Service: 5
Employee rude chicken are old burn also not new cook
Food: 1
Service: 1
their gm is sweet, i like her
Service: 5
Good price if you bring cupon from mailbox
Atmosphere: 3
Food: 5
Service: 4
1 star because I can’t give you zero.
I am writing to express my frustration regarding two recent negative experiences at your KFC restaurant.
On my first visit, my order was prepared incorrectly. When I returned to have it corrected, I was treated as if I was being dishonest rather than as a valued customer. This was disappointing and unprofessional.
On my most recent visit, I attempted to redeem my rewards points through the KFC app, which was not working properly. I asked for assistance at the drive-thru, but the employee told me I had to come inside because helping me would affect her drive-thru timer. I explained that I had two children with me and could not easily come inside, yet she refused to assist me unless I did so.
This kind of response shows a lack of customer service and care. If your employees are not trained or equipped to handle app or rewards issues, customers should not be told to come inside only to find out they still cannot be helped. It wastes time, creates unnecessary frustration, and leaves the impression that staff are unwilling or unable to provide proper service.
As a loyal customer, I expect better. I urge you to review how your staff are trained in both handling mistakes and supporting customers with your app and rewards program. Please let me know what steps will be taken to address this matter
Atmosphere: 1
Food: 1
Service: 1
Food ok. Staff was very nice. Maybe try Popeyes down the street their chicken is much better.
Atmosphere: 2
Food: 2
Service: 4
It was our first time visiting this KFC after coming from Virginia, and unfortunately the experience was disappointing. My son was excited to try the new wings, but they were very small, dry, and tasted old. The fries also seemed old, though the team did make fresh potato wedges when we asked, which we appreciated. However, the chicken overall was still dry and not enjoyable. Customers shouldn’t be served old food — quality and freshness should be a priority. Sadly, we won’t be coming back due to the poor food quality.
Atmosphere: 1
Food: 1
Service: 1
It is your typical KFC. One thing about KFC's, they are like all the chain restruants, daiy consistent across the chain.
One thing I like $10 for 8 piece bucket on Tuesday's.
Atmosphere: 3
Food: 3
Service: 4
KFC manager or management! I bought a burger at 15:45 pm on 21 feb 2025 at drive through window! The bun was not even warm, straight from freezer. Someone check it out
Atmosphere: 1
Food: 1
Service: 1
This kfc was MASSIVE-and the gravy? LOW key slaps,. They taler the seasonong so the flavour doesn't FADE.
Restaurantji Recommends
Employee in the back doing nothing while the one little older lady is in the front. Food sits out all day old got good at all.
By far the best KFC. Food is always freshly made and delicious. Service is always outstanding. I eat ate other KFCs and for some reason the chicken tastes better here.
Atmosphere: 5
Food: 5
Service: 5
Great very nice ???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Worst fried chicken of America, and this location is not an exception.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Fried Chicken
How you going to charge for a cup of water that's crazy
Service: 1
Loading...