Two older Asian employees just curse me out in front of my daughter, Yeah That’s crazy, we shouldn’t have people like that in our neighborhood
Vickie Bonita
Title: Extremely Disappointing Experience at Subway
I recently visited my local Subway and had an incredibly frustrating experience that I feel compelled to share. I purchased a sandwich that tasted terrible, and when I returned to the store hoping to resolve the issue, I was met with indifference and poor customer service.
I had initially ordered a wrap, but it was dry and unappetizing. I asked to exchange it for the same sandwich, just on regular bread instead. To my dismay, I was informed of a new policy that required me to purchase another sandwich, despite my valid concerns about the quality of the food I had already paid for. It was disheartening to see that they were unwilling to accommodate a customer who was clearly dissatisfied.
The staff's attitude made the situation even worse. One employee had pink eye, which was unsettling, and rather than addressing my concerns, they walked away while I was still talking. I requested to speak with a manager, but instead of helping me, they told me to come back on Monday, refusing to escalate the matter right then and there.
Overall, I am livid about my experience. I spent $13 on a sandwich that tasted awful, and the lack of concern from the staff was unacceptable. I left feeling disrespected and frustrated. I hope this review serves as a warning to others about the poor quality of food and service at this Subway location. I will not be returning, and I urge others to consider their options before spending their hard-earned money here.
Atmosphere: 1
Food: 1
Service: 1
Manjot Deol
I would give 5 stars, but I came here with a cupon and asked the lady if It would work. Knowingly, this subway participated cause it said down below the restaurants that didn't the lady said they did, but just for a few, so I asked here if I could get the one with chicken then she said I had to pay extra money for it I tried explaining but she didn't understand and then I told her she could toast the sandwich after putting the toppings on she said it's already tosted and no, P.S She didn't ask us if we wanted to dine in and gave us to go but she asked everyone else after
Atmosphere: 3
Food: 3
Service: 2
Varinder Singh
The sub was good but we ask extra chicken but they give only 1 piece of chicken
Robert
Typical post covid with no one wearing mask. Then asking, "Do you want PEPPER, SALT, TOASTED?" Service and food standard subway but also "standard" is lack of friendliness and good sanitary protocol outside of simple hand washing. At this location, my food preparer ate something with fingers before making my sandwich. Kinda gross.
Atmosphere: 2
Food: 5
Service: 1
Ibrahim Rayees
Great sandwiches!
Neela Maneck
Vegetarian options: I am vegetarian,and I also don't eat onions,and they make to order. I also request they change their gloves also
Wheelchair accessibility: There very is one in front of subway and two spots in corner of that parking area.
Alejandra Guzman
Very good service
Atmosphere: 5
Food: 5
Service: 5
Dhairyashil Patil
This store accepts the newspaper coupon.Just another standard Subway. Nothing special about it.
Atmosphere: 2
Food: 4
Service: 4
Lester Luna
You bring a coupon and they change the conditions for no reason going against of what the actual coupon says. Bad service.
Avoid this subway at all costs! They have rejected our coupons multiple times, and the ones they accept are only applicable to like three options. The staff isn't that kind either.
Groovyauro1
This place is a big nono for me since it is one of few subways that doesn’t take Coupons. No merit in eating subway without coupons
Alejandro Pablo César Guevara Valencia
A pretty good service, clean local an efficiently service!! Great, that's I Want!
Hamid behzad
It looks this shop has different owner, I was trying to use coupon and she said this coupon doesn’t work on roast beef , I don’t understand how she comes with this excuses to ignore my coupon how ever I used the same coupon on same order in fair oaks and El Camino Real branch with no problem , extremely poor customer service.
Angela Gomez
perfect Sandwich and full meat and vegetables. And they still sell pizza. my disabled son doesn't eat sandwiches. Pizza perfect 100%.
Two older Asian employees just curse me out in front of my daughter, Yeah That’s crazy, we shouldn’t have people like that in our neighborhood
Title: Extremely Disappointing Experience at Subway
I recently visited my local Subway and had an incredibly frustrating experience that I feel compelled to share. I purchased a sandwich that tasted terrible, and when I returned to the store hoping to resolve the issue, I was met with indifference and poor customer service.
I had initially ordered a wrap, but it was dry and unappetizing. I asked to exchange it for the same sandwich, just on regular bread instead. To my dismay, I was informed of a new policy that required me to purchase another sandwich, despite my valid concerns about the quality of the food I had already paid for. It was disheartening to see that they were unwilling to accommodate a customer who was clearly dissatisfied.
The staff's attitude made the situation even worse. One employee had pink eye, which was unsettling, and rather than addressing my concerns, they walked away while I was still talking. I requested to speak with a manager, but instead of helping me, they told me to come back on Monday, refusing to escalate the matter right then and there.
Overall, I am livid about my experience. I spent $13 on a sandwich that tasted awful, and the lack of concern from the staff was unacceptable. I left feeling disrespected and frustrated. I hope this review serves as a warning to others about the poor quality of food and service at this Subway location. I will not be returning, and I urge others to consider their options before spending their hard-earned money here.
Atmosphere: 1
Food: 1
Service: 1
I would give 5 stars, but I came here with a cupon and asked the lady if It would work. Knowingly, this subway participated cause it said down below the restaurants that didn't the lady said they did, but just for a few, so I asked here if I could get the one with chicken then she said I had to pay extra money for it I tried explaining but she didn't understand and then I told her she could toast the sandwich after putting the toppings on she said it's already tosted and no, P.S She didn't ask us if we wanted to dine in and gave us to go but she asked everyone else after
Atmosphere: 3
Food: 3
Service: 2
The sub was good but we ask extra chicken but they give only 1 piece of chicken
Typical post covid with no one wearing mask. Then asking, "Do you want PEPPER, SALT, TOASTED?" Service and food standard subway but also "standard" is lack of friendliness and good sanitary protocol outside of simple hand washing. At this location, my food preparer ate something with fingers before making my sandwich. Kinda gross.
Atmosphere: 2
Food: 5
Service: 1
Great sandwiches!
Vegetarian options: I am vegetarian,and I also don't eat onions,and they make to order. I also request they change their gloves also
Wheelchair accessibility: There very is one in front of subway and two spots in corner of that parking area.
Very good service
Atmosphere: 5
Food: 5
Service: 5
This store accepts the newspaper coupon.Just another standard Subway. Nothing special about it.
Atmosphere: 2
Food: 4
Service: 4
You bring a coupon and they change the conditions for no reason going against of what the actual coupon says. Bad service.
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
Avoid this subway at all costs! They have rejected our coupons multiple times, and the ones they accept are only applicable to like three options. The staff isn't that kind either.
This place is a big nono for me since it is one of few subways that doesn’t take Coupons. No merit in eating subway without coupons
A pretty good service, clean local an efficiently service!! Great, that's I Want!
It looks this shop has different owner, I was trying to use coupon and she said this coupon doesn’t work on roast beef , I don’t understand how she comes with this excuses to ignore my coupon how ever I used the same coupon on same order in fair oaks and El Camino Real branch with no problem , extremely poor customer service.
perfect Sandwich and full meat and vegetables. And they still sell pizza. my disabled son doesn't eat sandwiches. Pizza perfect 100%.
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