Poor quality food. We were served frozen poorly geared food at a VERY EXPENSIVE price.
Atmosphere: 1
Food: 1
Service: 2
Y G
The lady working at the service center near the cashiers on the 3rd floor was really rude when we politely asked where the elevators were. She glared and pointed towards the elevators without a smile as though we were stupid. We came through the parking lot on the 3rd floor so we never used the elevators to get up. Sadly, she must really hate her job.
Alex Quiles
Lovely atmosphere and service but the food was horrible—we were shocked. My lasagna tasted exactly like canned Chef Boyardee. And my partners pizza crust was so thin and burnt it tasted like a cigarette. Wish I was kidding. Left very unhappy for the price we paid for what we received. Won’t be back.
Atmosphere: 5
Food: 3
Service: 5
jannet romero
Want to take a trip to Italy go to Eataly. Thank me later
carla carvalho
Clients to San José Eataly should be careful buying in the “wine store.”
The “manager, ” Jacob, sold us a supposed 90+ point case of 2015/13 Bertani Amarone at a discount of about $100/bottle. I wondered why it was discounted. Well, it was vinegar, that’s why. Not sure if it was a storage issue, or some other known defect, but it was not even suitable for cooking. Certainly, they knew there was an issue or such a wine wouldn’t be offered cheaply. This was originally $150 per bottle.
I sent photos of the vinegar wine via their email to their manager Jacob. To his credit, he offered us a full refund, and we returned the wine, including the opened bottle (which was corked), which I offered them to taste.
Then the story then got very strange.
About 3 weeks after returning the wine at Eataly, an opened box containing the exact bottles appeared at my doorstep. Including the opened bottle with the cork in it! How they got my address, whether it was sent via USPS or dropped off via individual is unknown.
Immediately getting the chills as I feared Eataly was now transporting open bottles of alcohol to me, I called and asked to speak with a manager. I was told that there was no manager available. No manager on any of the 4 floors of a major merchant at Westfield Valley Fair mall?! That’s right, the wine associate claimed, no manager.
However, feeling stalked and generally creeped out, I insisted on follow-up from someone who knew what had happened here. I provided my phone number and email. It’s been about a month.
I’ve heard nothing….
Is this a crazy (and creepy) story? Sure is. Be very careful buying wine at Eataly. Especially since you never know if someone there is planning to come to your home after the fact…. 😳😱
Food: 1
Service: 1
Jordan Stricler
Great place to eat love it.
Atmosphere: 5
Food: 5
Service: 5
Gino Poore
the grab and go food downstairs was not good. Porchetta Panini and Suppli, couldn't finish not good at all, the panini bread was more like thick tortilla. Nothing close to what we eat in Italy.
Atmosphere: 3
Food: 2
Service: 3
ishan tyagi
Portion sizes for pizza and Focaccia antipasti are good but embarrassingly small for Ravioli.
After a disappointing experience elsewhere in the mall, we walked into Eataly without a reservation and were pleasantly surprised. We were seated immediately, greeted warmly, and treated with real hospitality from the start.
Within 10 minutes of sitting down, we had placed our order and were already enjoying the atmosphere. Our waiter was attentive, friendly, and made us feel genuinely welcomed; something that’s become all too rare these days. The service was smooth, the food was fantastic, and the overall experience was seamless.
If you’re looking for a place that actually values its guests and knows how to provide great service, Eataly delivers. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Priscila Solis
Our Kids pasta class experience was exceptional, from the appetizers, wine, juice and dinner plate. Chef Lisa was very engaging with the children ! Leilani and Jamila were very encouraging during the class and helped us while working on our pasta. 100% recommend!
Atmosphere: 5
Food: 5
Service: 5
APRIL MATHIS
We had an amazing first time experience with Jamila, Leilani & Chef Lisa. They taught us how to make cavatelli pasta. We learned fun facts & the kids had so much fun making pasta from scratch!! Definitely will be back for more classes.
Atmosphere: 5
Food: 5
Service: 5
Ayesha Ahmad
Such a fun class with amazing teachers and I love that they have kids classes as well!
Atmosphere: 5
Food: 5
Service: 5
Cecilia Ramirez
Everything about the class was excellent. Chef’s attention to detail and demonstration was very interesting, knowledgeable and fun. I learned a lot about pasta making as well as how to make the most delicious pesto!
Leilani and her coworker were professional, fun and very knowledgeable.
The entire experience could not have been any better! All three ladies that I had the pleasure to meet made the experience memorable.
Poor quality food.
We were served frozen poorly geared food at a VERY EXPENSIVE price.
Atmosphere: 1
Food: 1
Service: 2
The lady working at the service center near the cashiers on the 3rd floor was really rude when we politely asked where the elevators were. She glared and pointed towards the elevators without a smile as though we were stupid. We came through the parking lot on the 3rd floor so we never used the elevators to get up. Sadly, she must really hate her job.
Lovely atmosphere and service but the food was horrible—we were shocked. My lasagna tasted exactly like canned Chef Boyardee. And my partners pizza crust was so thin and burnt it tasted like a cigarette. Wish I was kidding. Left very unhappy for the price we paid for what we received. Won’t be back.
Atmosphere: 5
Food: 3
Service: 5
Want to take a trip to Italy go to Eataly.
Thank me later
Clients to San José Eataly should be careful buying in the “wine store.”
The “manager, ” Jacob, sold us a supposed 90+ point case of 2015/13 Bertani Amarone at a discount of about $100/bottle. I wondered why it was discounted. Well, it was vinegar, that’s why. Not sure if it was a storage issue, or some other known defect, but it was not even suitable for cooking. Certainly, they knew there was an issue or such a wine wouldn’t be offered cheaply. This was originally $150 per bottle.
I sent photos of the vinegar wine via their email to their manager Jacob. To his credit, he offered us a full refund, and we returned the wine, including the opened bottle (which was corked), which I offered them to taste.
Then the story then got very strange.
About 3 weeks after returning the wine at Eataly, an opened box containing the exact bottles appeared at my doorstep. Including the opened bottle with the cork in it! How they got my address, whether it was sent via USPS or dropped off via individual is unknown.
Immediately getting the chills as I feared Eataly was now transporting open bottles of alcohol to me, I called and asked to speak with a manager. I was told that there was no manager available. No manager on any of the 4 floors of a major merchant at Westfield Valley Fair mall?! That’s right, the wine associate claimed, no manager.
However, feeling stalked and generally creeped out, I insisted on follow-up from someone who knew what had happened here. I provided my phone number and email. It’s been about a month.
I’ve heard nothing….
Is this a crazy (and creepy) story? Sure is. Be very careful buying wine at Eataly. Especially since you never know if someone there is planning to come to your home after the fact…. 😳😱
Food: 1
Service: 1
Great place to eat love it.
Atmosphere: 5
Food: 5
Service: 5
the grab and go food downstairs was not good. Porchetta Panini and Suppli, couldn't finish not good at all, the panini bread was more like thick tortilla. Nothing close to what we eat in Italy.
Atmosphere: 3
Food: 2
Service: 3
Portion sizes for pizza and Focaccia antipasti are good but embarrassingly small for Ravioli.
So bland and so flavorless
Atmosphere: 2
Food: 1
Service: 1
Great service and delicious pastries always 😋 👌
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
After a disappointing experience elsewhere in the mall, we walked into Eataly without a reservation and were pleasantly surprised. We were seated immediately, greeted warmly, and treated with real hospitality from the start.
Within 10 minutes of sitting down, we had placed our order and were already enjoying the atmosphere. Our waiter was attentive, friendly, and made us feel genuinely welcomed; something that’s become all too rare these days. The service was smooth, the food was fantastic, and the overall experience was seamless.
If you’re looking for a place that actually values its guests and knows how to provide great service, Eataly delivers. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Our Kids pasta class experience was exceptional, from the appetizers, wine, juice and dinner plate. Chef Lisa was very engaging with the children ! Leilani and Jamila were very encouraging during the class and helped us while working on our pasta. 100% recommend!
Atmosphere: 5
Food: 5
Service: 5
We had an amazing first time experience with Jamila, Leilani & Chef Lisa. They taught us how to make cavatelli pasta. We learned fun facts & the kids had so much fun making pasta from scratch!! Definitely will be back for more classes.
Atmosphere: 5
Food: 5
Service: 5
Such a fun class with amazing teachers and I love that they have kids classes as well!
Atmosphere: 5
Food: 5
Service: 5
Everything about the class was excellent. Chef’s attention to detail and demonstration was very interesting, knowledgeable and fun. I learned a lot about pasta making as well as how to make the most delicious pesto!
Leilani and her coworker were professional, fun and very knowledgeable.
The entire experience could not have been any better! All three ladies that I had the pleasure to meet made the experience memorable.
Atmosphere: 5
Food: 5
Service: 5
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