ZERO& Westfield Valley Fair

How do y’all keep running out of ingredients for your drink. I heard a lot of people complain about this specific location, and it didn’t make sense to me until I visited on three different weekdays. Each time, they were either out of ingredients, or the drink was apparently ‘sold out.’ Get someone on your inventory.

Atmosphere: 1

Food: 1

Service: 3

I ordered Thai me up. But I didn't get any creme brulee or Oreo cookies. They did say they were out of Oreos, but didn't inform me about the creme brulee.

Atmosphere: 4

Food: 2

Service: 4

We had Grape Lemonade and Peach Oolong milk tea. Both were horrible ?

Couldn’t taste Peach in Peach Oolong tea.
And the Jasmine green tea in the Grape lemonade was over boiled and tasted way more bitter than should be.
Please refine the recipes

The one star is just for the fast service!

Atmosphere: 2

Food: 1

Service: 4

This place is very good and as a local guide I very much recommend it. The tea was good and they have zero caffeine options. I will come back in the near future.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry Marble

Low rating for the staff who let completed orders pile up at the window. One of the staff couldn't even be bothered to take 5 min out of stuffing his face to check orders that have been sitting there for nearly 10 min. He came out. Saw the drinks that were ready and went back to the back. I say stuffing his face because he came out chewing like he was on break. MoFo, when there is nobody manning the front, ya can't be taking a snack break.

Atmosphere: 4

Food: 4

Service: 1

There is a screen with your order number. But the thing is while they do ask for your phone number when you order, they don't text you when your order is ready. Very inconvenient when you want to wander around the mall for a bit because there is a backlog of drinks. Or maybe the system was down. It happens.

There is only one self-order kiosk.

I got the Peachy Lychee which comes with "over 20 lychees". They are real lychees, not canned. It's pretty sweet so I recommend no additional sugar. They give very little amount of toppings. But on a positive note, I do like their drinks and options. It tastes pretty consistent with the other locations.

Excellent drinks, I think I've already tried them all except the famous coco expresso which is always sold out but everything else is very good

Atmosphere: 5

Food: 5

Service: 5

Taro Ube mini cake is so good, highly recommended.

Atmosphere: 3

Food: 4

Service: 2

Not exactly my cup of tea, but I can see it being a hit for the younger crowd.Not going to lie, it tastes good, but it has a very artificial color to it.Pearls / Boba was inconsistent. Some were uncooked and almost rock hard.Service was friendly and fast!

Atmosphere: 3

Food: 3

Service: 5

The lack of non-dairy milk options is kind of crazy. Really would’ve love to get the matcha tornado with soy or almond milk.

Dietary restrictions: They offered no nondairy milk. So if you’re lactose intolerant, you’re stuck with the fruit teas.

Atmosphere: 3

Food: 3

Service: 3

The best bubble tea cafe.Awesome service and amazing taste.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Baby Peach, Pink Guava Oasis, Chocolate Sea Salt Oreo Mini Box, Coco Mango, Teapuccino

Don't listen to all the other whiny reviews. This place is great.

Atmosphere: 5

Food: 5

Service: 5

We love their coconut drink but it’s always sold out… very disappointing to see their signature drink sold out all the time, needs better inventory management

Atmosphere: 3

Food: 3

Service: 2

We love their coconut drink but it’s always sold out… very disappointing to see their signature drink sold out all the time, needs better inventory

Atmosphere: 3

Food: 3

Service: 2

Drinks were good but there was nobody at the counter. Order everything on the tablet. Drinks were made behind the wall. I didn't see any workers there except I received my drinks. I like the drink but I didn't like how they operate the store.

Atmosphere: 2

Food: 5

Service: 2