El Pollo Loco

24040 Copper Hill Dr, Santa Clarita
(661) 621-2344

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Recent Reviews

Been going to El Pollo Loco for many years. Have gone to this location 3-4 times. The last two times we were there the A/C was so cold we had to sit outside in the sun to warm up. When we received our meal, the chicken was very dry and the skin was burned. (Possibly a couple days old?) we were disappointed in our entire meal. We both got the 2 piece meal. We have always loved this restaurant at any location we have been to and we are hoping this was a one time situation.
I’ve been coming here ever since this location opened. The food is what you would expect from an El Pollo Loco but the staff (especially evening staff) is often swamped with orders and understaffed. Long waits are the norm it seems.
I ordered a double chicken bowl and my food came out super quick the lady that gave my food wasn't the one who was normally there, the one who took my order last time her name was Lupe and she was so kind and had a lovable attitude. Although the other cashier was okay she was definitely not as nice and lovable as Lupe. Other than that great food and amazing service.

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