Wendy's
28180 Newhall Ranch Rd, Valencia
(661) 295-7710
Recent Reviews
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I specifically went in to restaurant and ordered using their new kiosk. I made sure to customize my order the way I wanted it. Guess what?? They didn’t even bother to read the customizations. All 3 other burgers I ordered were completely wrong!
Atmosphere: 2
Food: 2
Service: 1
For your health do not eat here. I filed a complaint with the health department today. Can’t rate the food because I never got it! Paid for it but I was rushed out of the store while demanding my money back before they could make it again, I say again because they told me they accidentally gave the food to the wrong person. I waited for twenty minutes inside for a drive through order I had already paid for. Where was the food? They started rushing my food when I see them eating fries, running back and forth to the dining room to hang out with their friends in the corner. They see me waiting and ask “are you waiting for food?” And they get mad when I say yes what else would I be doing there????
THATS NOT THE WORST PART.
They started rushing to package my chili(again why am I waiting twenty minutes for food that’s been cooked for hours???) AND THE CASHIER BARE HANDED the cheddar cheese and sprinkles his dirty little germy fingers all over my chili. I stopped them right there. I said I wanted a refund now before I hard barf on the counter. Disgusting dude, “what did I do?” One guy asks the other?
They all start yelling, they threaten to call the cops on ME. No way dude, I’m not getting shot at a Wendy’s because a bunch of teens wanted to flirt with their girlfriends in the lobby. I told them I’m calling the health department when they wouldn’t cancel my order.
DONT EAT HERE. You’ll be sick. If you ever get the food I mean.
Atmosphere: 1
Service: 1
Very empty which is good but I could see why when the staff is all over the place
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Cheese Fries
The place is nice and clean and staff is friendly. It's a nice place to stop if youre about to get on the 5 to go over the grape vine. The ONLY issue I had with this place is the men's bathroom stall door does not close and I accidentally walked in a gentlemen doing his business. Please fix this guys. A simple sliding latch that is affixed to the door would fix this.
Atmosphere: 5
Food: 5
Service: 5
it's not too bad, but if you're dining in, the place is nearly a disaster from what you can expect in the area. the staff is completely oblivious to the sanitary conditions of the equipment. The drinks machine is always handled by some ill minded person's inability to wipe their fingers before refilling. the service is decent but the seating is hardly ever cleaned so be mindful while sitting down. However, on a slow day things are clean around tables and the counter but never and i mean never has the touch screen button on the drinks machine ever been cleaned. be warned.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Sandwich
Food not hot ? barley warm.
Nuggets fries and burger. Cold.
Atmosphere: 2
Food: 1
Service: 2
Why TF is my food always COLD!?!? I swear I can't catch a break with this location.. once or twice is understandable, it is what it is.. but I only go to Wendy's like 10 or 15 times out of the year and this place serves my food cold EVERY TIME without failure and it's insane!! (I know management reads these.. just too embarrassed to respond to the customers you're constantly failing I suppose..)
Atmosphere: 1
Food: 1
Service: 1
I used to work there. The manager Irma allows employees to handle food after they handled meat. She also uses the backroom utensils for things like cutting flowers. They don't have floor cleaner or dish soap in the back. One of the employees (Joel) tried to lure an underage girl to his car. I have pictures and dates to prove all of this. The owners (Alejandra and Cotti foods) are aware of all of these things and ok with them
Atmosphere: 1
Food: 1
Service: 1
This Wendy's is sell rotten salads. The chicken was hard and discolored. The apples were old. Lettuce wilted.
$20/hr. ruined everything. Stop visiting these places.
Atmosphere: 1
Food: 1
Service: 1
Went on a Wednesday night, everything was cold
If I'm spending $23 on junk food, at least make it hot
Restaurantji Recommends
Thank you animal!
Atmosphere: 5
Food: 5
Service: 5
I order my burger plain every time, and every time I get it not plain. Also never gave me a spoon for my frosty.
I order my burger plain every time, and every time I get it not plain. Also never gave me a spoon for my frosty.
This a breakfast review only. After going thru drive thru. Made me wait 10 minutes in front for my food. After getting my food tortilla for burrito and potatoes were cold.
Atmosphere: 5
Food: 2
Service: 2
Holy mother of earth. $15 dollars for a bean and cheese burrito and the most inexpensive chicken sandwich. No fries, no drink. I might as well just go to a non-fast food restaurant. The food tasted good, but way too much money.
Atmosphere: 3
Food: 3
Service: 3
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