Chipotle Mexican Grill

This location is usually good but today (12/10/25) at 7:30p the dude with glasses served me the wrong type of beans without asking me beforehand what i wanted (whatever i don’t really care). Then they were out of all meat, besides the steak. I asked am I still going to get extra charge for this because I don’t want steak I want chicken but I don’t have any other choice. We asked when the chicken is going to be ready and he was basically implying steak was our only option and that it’s only a $2 difference and being hella sassy. Whatever moved on. They are out of mild salsa. Then they are out of chips besides the large size so we had to pay extra AGAIN. Then the guy doesn’t know where the water cups are. Then the water fountain takes LITERAL AGES. Then I eat my food and THE STEAK IS COLD RAW AND CHEWY.

Atmosphere: 3

Food: 2

Service: 2

The staff working tonight had Ana amazing sense of humor.

Really grateful to see such a pleasant crew having fun while taking care of our orders quickly and serving quality ingredients.

Happy Holidays!

I’ll make sure to bring cash tips next time!!!

Atmosphere: 5

Food: 5

Service: 5

Every time I come here they are out of guac is 7 rn you guys don’t close for another couple hours ? How do you just run out of an ingredient like that an hour before closing or half an hour before closing , sure I get it. Literally everytime I come here past 5pm it’s the same thing we’re out of guac …

It's the worst Chipotle I've ever been to. There's no ice and the drinks are lukewarm. The tables are very dirty. Don't use a fork. The bathrooms are dirty, with no soap. I asked the employees why they didn't notify me during my order, and they said there's nothing they can do.

Atmosphere: 1

Food: 1

Service: 1

Found two hairs in my bowl. Couldn’t even enjoy my meal.

Food: 1

ordered online and they gave me this under filled burrito. chipotle ranch cup was under filled as if done on purpose. Stay away from this restaurant, don’t go here

Atmosphere: 1

Food: 1

Service: 1

I know yall businesses in Santa Cruz have houseless-person-takes-over-bathroom trauma. But for real, yall are toxic with it.
I drive, for uber, I live, in Felton; I don’t wanna drive ALLLLLLLLLLLLLLLLL the way home just because yall are like, afraid of what people will do in the bathroom? Idk maybe use more discernment and less judgement.
Stop letting crusty crust buckets use the bathroom (duh) and let REGULAR NORMAL CITIZENS use it.
Cleaning the bathroom an hour early and closing it is not only criminal, but lazy, immoral and pathetic.

Good day chipotle.

Atmosphere: 1

Food: 1

Service: 1

Got chipotle delivered since i’m exhausted from working so much and thought i deserved to treat myself. Got a veggie bowl with fajitas. The “fajitas” were literally raw vegetables and the rice was so cold that it was literally in individual clumps. i’ve had this bowl before and the veggies have always been cooked and the food warm, but of course not tonight from this location when i want chipotle the most. the bowl was 90% rice and lettuce and sour cream and the bowl was only 1/2 full when i opened it. I feel like i’ve been ripped off and im so sad and disappointed.

Food: 1

Service: 1

This was once the worst Chipotle I’ve ever visited. Several years later (current visit), it’s not too shabby! Food was fresh and tasty, the employees were pleasant enough and the place wasn’t absolutely filthy. The bar area by the soda machine was clean and well stocked as well! No one actively keeping the place clean and stocked though. Ungodly expensive but I guess that’s partially a California thing….

Atmosphere: 3

Food: 4

Service: 3

Their new chickens delicioso

Atmosphere: 4

Food: 5

Service: 5

Everytime i go there i always get a stomach ache. I think “maybe this time itll be different” but it happens every time. Ive been to other locations and be been fine. Wouldnt be surprised if staff didn’t practice sanitation procedures enough considering.

Atmosphere: 2

Food: 1

Service: 4

They wouldn’t make any more fajitas 45min before closing.

Food: 1

Filthy, tables dont seem to be cleaned and trash allowed to pile up. Bathroom is dirty and no toilet seat covers a available.

Atmosphere: 2

Food: 1

Service: 4

The saddest Chipotle ever

Atmosphere: 1

Food: 2

Service: 1

AC wasn't working

Atmosphere: 1

Food: 4

Service: 5