This coldstone is so bomb. Their Online options and their customer service is superb. they Work around your order! For the best gay cakes.
sojai schmidt
Yummy and great service!
Tiina
Very yummy ice cream 🍦. I wish I would be dairy allergy free and could taste all their flavors. Definitely delicious.
Kveto Hecko
After 10 years we came to Santa Cruz and walked the Pacific Avenue downtown. We decided for the Cold Stone Creamery and it was delicious. Either in the cup or the cone, we've gotten Chocolate and Coffee Lovers' mix and it was stellar with a pinch of Mint flavor. Even our Frenchie loved to taste it too.
Aaron Lewis
The owner is such a cheap prick.
Nicole
Online and in store says open until 10:30pm not 10pm. If you come in-between this time they will tell you they can’t mix your ice cream? What? What is the point in being open if I can’t get coldstone the way it is supposed to be? Terrible customer service!
Service: 1
Julian Campbell
Most recent experience was not good. I don’t order chipotle from delivery anymore because they under fill their burritos and skimp on the toppings. Cold stone has become the same way. You get more from store bought or baskin robins
Janet K. Miller
This review is for the service; I didn't buy anything. The guy working, James, noticed me out front standing, leaning backwards gazing at the gloriously blooming cherry trees along the sidewalk. He came out with a chair and invited me to sit. Five stars for thoughtfulness, kindness and hospitality. Thank you James!
Atmosphere: 5
Service: 5
Alex Tuttle
I went in with a client with disabilities who uses a wheelchair this past Monday. As we waited in line by the ice cream, all the employees ignored us and served two separate parties that clearly arrived AFTER us instead. When I spoke up, the employee just gave me a rude look without apology. I'm never taking my client here again. The filthy tables that never seem to be cleaned didn't bother me so much, but this is unacceptable...
Stacy Sanborn
I've never been to a Cold Stone Creamery before, but wanted ice cream as my boyfriend and I were walking around exploring the area. The guy in there was so friendly and kind. He let me sample a couple of flavors so I could pick what I liked best. The interaction with him was the highlight because he was a very cool person and you could tell he was passionate about his job. (I always appreciate excellent customer service.) The ice cream was smooth and creamy and yummy. Would go back if I were in the area.
There was only one person in line so I figured we got lucky. 20mins later I felt the exact opposite. If there's a long line you better have a few hours to kill. I don't want to come down hard on kids. I think it's important that people have entry level jobs to hone their skills. However, I do expect a certain level of common sense to already exist. Well.... it's not the first time I've been wrong. The two gals working that day had the personality of wet cardboard and moved slower than the dmv line. To be fair what they made was tasty but, it shouldn't take almost 30 for 2 people ordering nothing fancy with only one person in front of you.While I did appreciate the generous portions I was unable to enjoy them because the cup was too small to contain everything. The extra was a waste and only served to make a sticky mess. At least we got to enjoy our treat out front on the dirty tables. Sitting downtown made me realize why I avoid Pacific Ave most of the time. Living here for 50yrs it's a shame to see how wretched this once special area has become. I guess cold stone is lucky anyone is willing to work downtown.
Atmosphere: 1
Food: 5
Service: 2
Vanessa Taitano
The gentleman that was there helping was very good and polite. I used a gift card and disnt have small bills to leave a tip but it was great.
Atmosphere: 5
Food: 5
Service: 5
TheBayArea831
Stopped by during lunch, it was such a warm day in SC. Im soo glad they have non dairy options. Ice cream was delicious. The young lady who served us was friendly. We sighned up thru the app and recieved a bogo coupon.
Ellenbrook Wanderer
Just the best ice cream! It's a must visit ?
bommm100
This place is the best! A little odd they call themselves the Cold Stone Conery with only a selection of TWO cones?! Kinda crazy if you ask me. The staff and owner are great, the cream is top notch, if they could just get some more cones or at least change the name to something besides conery it’d be coo
This coldstone is so bomb. Their Online options and their customer service is superb. they Work around your order! For the best gay cakes.
Yummy and great service!
Very yummy ice cream 🍦. I wish I would be dairy allergy free and could taste all their flavors. Definitely delicious.
After 10 years we came to Santa Cruz and walked the Pacific Avenue downtown. We decided for the Cold Stone Creamery and it was delicious. Either in the cup or the cone, we've gotten Chocolate and Coffee Lovers' mix and it was stellar with a pinch of Mint flavor. Even our Frenchie loved to taste it too.
The owner is such a cheap prick.
Online and in store says open until 10:30pm not 10pm. If you come in-between this time they will tell you they can’t mix your ice cream? What? What is the point in being open if I can’t get coldstone the way it is supposed to be? Terrible customer service!
Service: 1
Most recent experience was not good. I don’t order chipotle from delivery anymore because they under fill their burritos and skimp on the toppings. Cold stone has become the same way. You get more from store bought or baskin robins
This review is for the service; I didn't buy anything. The guy working, James, noticed me out front standing, leaning backwards gazing at the gloriously blooming cherry trees along the sidewalk. He came out with a chair and invited me to sit. Five stars for thoughtfulness, kindness and hospitality. Thank you James!
Atmosphere: 5
Service: 5
I went in with a client with disabilities who uses a wheelchair this past Monday. As we waited in line by the ice cream, all the employees ignored us and served two separate parties that clearly arrived AFTER us instead. When I spoke up, the employee just gave me a rude look without apology. I'm never taking my client here again. The filthy tables that never seem to be cleaned didn't bother me so much, but this is unacceptable...
I've never been to a Cold Stone Creamery before, but wanted ice cream as my boyfriend and I were walking around exploring the area. The guy in there was so friendly and kind. He let me sample a couple of flavors so I could pick what I liked best. The interaction with him was the highlight because he was a very cool person and you could tell he was passionate about his job. (I always appreciate excellent customer service.) The ice cream was smooth and creamy and yummy. Would go back if I were in the area.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
There was only one person in line so I figured we got lucky. 20mins later I felt the exact opposite. If there's a long line you better have a few hours to kill. I don't want to come down hard on kids. I think it's important that people have entry level jobs to hone their skills. However, I do expect a certain level of common sense to already exist. Well.... it's not the first time I've been wrong. The two gals working that day had the personality of wet cardboard and moved slower than the dmv line. To be fair what they made was tasty but, it shouldn't take almost 30 for 2 people ordering nothing fancy with only one person in front of you.While I did appreciate the generous portions I was unable to enjoy them because the cup was too small to contain everything. The extra was a waste and only served to make a sticky mess. At least we got to enjoy our treat out front on the dirty tables. Sitting downtown made me realize why I avoid Pacific Ave most of the time. Living here for 50yrs it's a shame to see how wretched this once special area has become. I guess cold stone is lucky anyone is willing to work downtown.
Atmosphere: 1
Food: 5
Service: 2
The gentleman that was there helping was very good and polite. I used a gift card and disnt have small bills to leave a tip but it was great.
Atmosphere: 5
Food: 5
Service: 5
Stopped by during lunch, it was such a warm day in SC. Im soo glad they have non dairy options. Ice cream was delicious. The young lady who served us was friendly. We sighned up thru the app and recieved a bogo coupon.
Just the best ice cream! It's a must visit ?
This place is the best! A little odd they call themselves the Cold Stone Conery with only a selection of TWO cones?! Kinda crazy if you ask me. The staff and owner are great, the cream is top notch, if they could just get some more cones or at least change the name to something besides conery it’d be coo
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