I was being grumpy and impatient and they still gave me great food and customer service. I realized after the fact that they were faster than the app predicted, so my attitude was on me.
Atmosphere: 5
Food: 5
Service: 5
Arshad Rana
Excellent service
Atmosphere: 5
Food: 5
Service: 5
Russell
Richard is so rude talks down to everyone no customer service at all he should be fired i have been going for years and he's the same way every time will be calling corporate
Service: 1
ruslan N
Richard was a very rude guy. Horrible experience
Dryden Vos
My experience at this specific location was absolutely atrocious, due to the nasty attitude of the server named Richard. He had a very condescending tone and rude presence. The way he talks to customers is extremely unpleasant. Will not be going here again so long as someone like that is employed.
Atmosphere: 1
Food: 3
Service: 1
Kevin Critchlow
Shoutout to the staff working at 530pm on 9/10/25! Amazing staff and food was all fresh and tasty
Atmosphere: 5
Food: 5
Service: 5
Eren Dogan
I gave this location multiple chances. The food wasn’t fresh almost every time. Just go to the Panda Express at Capitola.
Atmosphere: 3
Food: 1
Service: 2
Robert Wilson
Your typical Panda Express experience located close to the Highway 1 and UCSC, perfect for students or grabbing a bite before heading north on a trip. The food has always been good, and as usual is well priced like every Panda Express location. The staff are always friendly, and there's plenty of parking.
Abhishek Gurung
I went to this location for just lunch during evening on june 18th. I told the worker i wanted two of the same plates. He also didn’t just forget the second plate but he even got the order wrong misplacing teriyaki chicken with orange chicken. He charged us for two peach lychee juice but he forgot to put the drinks. I got the drinks after I went back again and asked for it but the drink was really watery with very minimal flavors of peach and lychee i just felt like i was drinking flavored water. I recommend the panda express team to do some regular inspection in the drink and food recipes as the food were also not that good and focus more on customer service. And why is there only one employee attending the customer while there are several employees right there pretending to ignore the customer and trying to avoid eye contact.
Kevin
food will always be good, can’t really mess that up but ordering online 15 mins before my work lunch and still having to wait 45 mins for one entree is crazy, even when i got a text saying my food was ready the person greeting me called for my entree when i got there, the kitchen is ahhh
Disappointed with how they treat customers. The staff, especially the manager, have no interpersonal skills nor any training in customer relations. Unlike the panda express in soquel and watsonville they have a nice service and there nice and friendly
Yvo
Took 30 plus minutes to get my food,
Atmosphere: 1
Food: 1
Service: 1
Fran C
I’ve ordered at this location several times because it’s convenient. Each time, somehow I expect a different result. I always order through the app for pick up and have to wait 20 to 30 minutes to receive my food. Those waiting in line in the store receive their food before I do. The quality of the food is never fresh. The staff, especially the manager, have no interpersonal skills nor any training in customer relations. They are extremely discourteous and short tempered because of the lines and the wait to pick up order. Each time, I’ve had a negative experience with the manager who is quite prejudiced.
Atmosphere: 1
Food: 2
Service: 1
Alyx Rodriguez
My food was good. I got the last Walnut Shrimp, so it was a little stale, but it tasted good. Service was quick at 7 PM. Minus one star because I didn't receive a fortune cookie.
I was being grumpy and impatient and they still gave me great food and customer service. I realized after the fact that they were faster than the app predicted, so my attitude was on me.
Atmosphere: 5
Food: 5
Service: 5
Excellent service
Atmosphere: 5
Food: 5
Service: 5
Richard is so rude talks down to everyone no customer service at all he should be fired i have been going for years and he's the same way every time will be calling corporate
Service: 1
Richard was a very rude guy. Horrible experience
My experience at this specific location was absolutely atrocious, due to the nasty attitude of the server named Richard. He had a very condescending tone and rude presence. The way he talks to customers is extremely unpleasant. Will not be going here again so long as someone like that is employed.
Atmosphere: 1
Food: 3
Service: 1
Shoutout to the staff working at 530pm on 9/10/25! Amazing staff and food was all fresh and tasty
Atmosphere: 5
Food: 5
Service: 5
I gave this location multiple chances. The food wasn’t fresh almost every time. Just go to the Panda Express at Capitola.
Atmosphere: 3
Food: 1
Service: 2
Your typical Panda Express experience located close to the Highway 1 and UCSC, perfect for students or grabbing a bite before heading north on a trip. The food has always been good, and as usual is well priced like every Panda Express location. The staff are always friendly, and there's plenty of parking.
I went to this location for just lunch during evening on june 18th. I told the worker i wanted two of the same plates. He also didn’t just forget the second plate but he even got the order wrong misplacing teriyaki chicken with orange chicken. He charged us for two peach lychee juice but he forgot to put the drinks. I got the drinks after I went back again and asked for it but the drink was really watery with very minimal flavors of peach and lychee i just felt like i was drinking flavored water. I recommend the panda express team to do some regular inspection in the drink and food recipes as the food were also not that good and focus more on customer service. And why is there only one employee attending the customer while there are several employees right there pretending to ignore the customer and trying to avoid eye contact.
food will always be good, can’t really mess that up
but ordering online 15 mins before my work lunch and still having to wait 45 mins for one entree is crazy, even when i got a text saying my food was ready
the person greeting me called for my entree when i got there, the kitchen is ahhh
Atmosphere: 3
Food: 4
Service: 2
Restaurantji Recommends
The server R. M. Is rude.
Atmosphere: 4
Food: 4
Service: 1
Disappointed with how they treat customers. The staff, especially the manager, have no interpersonal skills nor any training in customer relations. Unlike the panda express in soquel and watsonville they have a nice service and there nice and friendly
Took 30 plus minutes to get my food,
Atmosphere: 1
Food: 1
Service: 1
I’ve ordered at this location several times because it’s convenient. Each time, somehow I expect a different result. I always order through the app for pick up and have to wait 20 to 30 minutes to receive my food. Those waiting in line in the store receive their food before I do. The quality of the food is never fresh. The staff, especially the manager, have no interpersonal skills nor any training in customer relations. They are extremely discourteous and short tempered because of the lines and the wait to pick up order. Each time, I’ve had a negative experience with the manager who is quite prejudiced.
Atmosphere: 1
Food: 2
Service: 1
My food was good. I got the last Walnut Shrimp, so it was a little stale, but it tasted good. Service was quick at 7 PM. Minus one star because I didn't receive a fortune cookie.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fried Rice and Honey Walnut Shrimp, Cream Cheese Rangoons 3
Loading...