Your typical Panda Express experience located close to the Highway 1 and UCSC, perfect for students or grabbing a bite before heading north on a trip. The food has always been good, and as usual is well priced like every Panda Express location. The staff are always friendly, and there's plenty of parking.
Abhishek Gurung
I went to this location for just lunch during evening on june 18th. I told the worker i wanted two of the same plates. He also didn’t just forget the second plate but he even got the order wrong misplacing teriyaki chicken with orange chicken. He charged us for two peach lychee juice but he forgot to put the drinks. I got the drinks after I went back again and asked for it but the drink was really watery with very minimal flavors of peach and lychee i just felt like i was drinking flavored water. I recommend the panda express team to do some regular inspection in the drink and food recipes as the food were also not that good and focus more on customer service. And why is there only one employee attending the customer while there are several employees right there pretending to ignore the customer and trying to avoid eye contact.
Kevin
food will always be good, can’t really mess that up but ordering online 15 mins before my work lunch and still having to wait 45 mins for one entree is crazy, even when i got a text saying my food was ready the person greeting me called for my entree when i got there, the kitchen is ahhh
Atmosphere: 3
Food: 4
Service: 2
Amor Luna
The server R. M. Is rude.
Atmosphere: 4
Food: 4
Service: 1
Pinay in California
Disappointed with how they treat customers. The staff, especially the manager, have no interpersonal skills nor any training in customer relations. Unlike the panda express in soquel and watsonville they have a nice service and there nice and friendly
Yvo
Took 30 plus minutes to get my food,
Atmosphere: 1
Food: 1
Service: 1
Fran C
I’ve ordered at this location several times because it’s convenient. Each time, somehow I expect a different result. I always order through the app for pick up and have to wait 20 to 30 minutes to receive my food. Those waiting in line in the store receive their food before I do. The quality of the food is never fresh. The staff, especially the manager, have no interpersonal skills nor any training in customer relations. They are extremely discourteous and short tempered because of the lines and the wait to pick up order. Each time, I’ve had a negative experience with the manager who is quite prejudiced.
Atmosphere: 1
Food: 2
Service: 1
Alyx Rodriguez
My food was good. I got the last Walnut Shrimp, so it was a little stale, but it tasted good. Service was quick at 7 PM. Minus one star because I didn't receive a fortune cookie.
Not bad the food is what you would expect from any panda express I have no concerns about the food, but the service is really slow sometimes especially during lunch and dinner. I had to wait over 40 minutes after placing my online order to get.
Atmosphere: 3
Food: 4
Service: 3
Alex Costes
Store manager was super helpful and took care of me
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Green Bean Beef, Orange Chicken Chow Mein Noodles Green Bean Chicken, Black Pepper Chicken
Very rude and mean worker there they put a half of the food in your plate and if say to fill it up they tell you to buy another or get ban and bathroom are never clear to don’t come here
Atmosphere: 1
Food: 1
Service: 1
The Unseen Veteran
5 Stars – Love the Plant-Based Effort, Just Needs Freshness 🌱🥡
The orange chicken, chow mien and rice are always fresh and so good. The people here are quick and friendly.
I’m all about eating plant-based—it’s healthy and the way of the future. So I love that they offer Beyond Orange Chicken, but most of the time it’s a bit tough, like it’s been sitting too long. Probably because it’s not ordered often… which might be because it’s not fresh. Vicious tofu cycle.
Thankfully, the guy working hooked me up with a new bowl and of regular orange chicken. That made my day!
Service is always amazing, ingredients are solid—I just wish they’d keep the Beyond option fresh more often and provided a way to leave digital tips.
I'm a major fan of tips because I used to live off of them, and since I know how it feels to be appreciated, allowing me to tip when I purchase something makes me enjoy my meal more. I just never have cash, so I never tip and it makes me sad when I eat my meal.
Still giving it 5 stars because the effort and the kindness count. 💚
#KeepItFresh #BeyondTheDryness #PlantBasedHope 💙
Atmosphere: 5
Food: 5
Service: 5
Michael Hansen
5 Stars – Love the Plant-Based Effort, Just Needs Freshness 🌱🥡
The orange chicken, chow mien and rice are always fresh and so good. The people here are quick and friendly.
I’m all about eating plant-based—it’s healthy and the way of the future. So I love that they offer Beyond Orange Chicken, but most of the time it’s a bit tough, like it’s been sitting too long. Probably because it’s not ordered often… which might be because it’s not fresh. Vicious tofu cycle.
Thankfully, the guy working hooked me up with a new bowl and of regular orange chicken. That made my day!
Service is always amazing, ingredients are solid—I just wish they’d keep the Beyond option fresh more often and provided a way to leave digital tips.
I'm a major fan of tips because I used to live off of them, and since I know how it feels to be appreciated, allowing me to tip when I purchase something makes me enjoy my meal more. I just never have cash, so I never tip and it makes me sad when I eat my meal.
Still giving it 5 stars because the effort and the kindness count. 💚
#KeepItFresh #BeyondTheDryness #PlantBasedHope 💙
Atmosphere: 5
Food: 5
Service: 5
A. G. M.
The old white dude who charged up my order at 6pm on 2/22/25 was rude and gave horrible customer service. He told me there was no sauce even though I saw him give sauce to other customers. He giggled while pretending he couldn’t hear me because I wore a mask. He refused to bag my to-go order and refused to give fortune cookies for my order.
Atmosphere: 1
Food: 2
Service: 1
Bobby Foreman
There is an incredibly rude older manager who displays horridly bad customer service and is terribly rude. Usually great but he eats them another 1 star
Your typical Panda Express experience located close to the Highway 1 and UCSC, perfect for students or grabbing a bite before heading north on a trip. The food has always been good, and as usual is well priced like every Panda Express location. The staff are always friendly, and there's plenty of parking.
I went to this location for just lunch during evening on june 18th. I told the worker i wanted two of the same plates. He also didn’t just forget the second plate but he even got the order wrong misplacing teriyaki chicken with orange chicken. He charged us for two peach lychee juice but he forgot to put the drinks. I got the drinks after I went back again and asked for it but the drink was really watery with very minimal flavors of peach and lychee i just felt like i was drinking flavored water. I recommend the panda express team to do some regular inspection in the drink and food recipes as the food were also not that good and focus more on customer service. And why is there only one employee attending the customer while there are several employees right there pretending to ignore the customer and trying to avoid eye contact.
food will always be good, can’t really mess that up
but ordering online 15 mins before my work lunch and still having to wait 45 mins for one entree is crazy, even when i got a text saying my food was ready
the person greeting me called for my entree when i got there, the kitchen is ahhh
Atmosphere: 3
Food: 4
Service: 2
The server R. M. Is rude.
Atmosphere: 4
Food: 4
Service: 1
Disappointed with how they treat customers. The staff, especially the manager, have no interpersonal skills nor any training in customer relations. Unlike the panda express in soquel and watsonville they have a nice service and there nice and friendly
Took 30 plus minutes to get my food,
Atmosphere: 1
Food: 1
Service: 1
I’ve ordered at this location several times because it’s convenient. Each time, somehow I expect a different result. I always order through the app for pick up and have to wait 20 to 30 minutes to receive my food. Those waiting in line in the store receive their food before I do. The quality of the food is never fresh. The staff, especially the manager, have no interpersonal skills nor any training in customer relations. They are extremely discourteous and short tempered because of the lines and the wait to pick up order. Each time, I’ve had a negative experience with the manager who is quite prejudiced.
Atmosphere: 1
Food: 2
Service: 1
My food was good. I got the last Walnut Shrimp, so it was a little stale, but it tasted good. Service was quick at 7 PM. Minus one star because I didn't receive a fortune cookie.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fried Rice and Honey Walnut Shrimp, Cream Cheese Rangoons 3
Not bad the food is what you would expect from any panda express I have no concerns about the food, but the service is really slow sometimes especially during lunch and dinner. I had to wait over 40 minutes after placing my online order to get.
Atmosphere: 3
Food: 4
Service: 3
Store manager was super helpful and took care of me
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Green Bean Beef, Orange Chicken Chow Mein Noodles Green Bean Chicken, Black Pepper Chicken
Restaurantji Recommends
Very rude and mean worker there they put a half of the food in your plate and if say to fill it up they tell you to buy another or get ban and bathroom are never clear to don’t come here
Atmosphere: 1
Food: 1
Service: 1
5 Stars – Love the Plant-Based Effort, Just Needs Freshness 🌱🥡
The orange chicken, chow mien and rice are always fresh and so good. The people here are quick and friendly.
I’m all about eating plant-based—it’s healthy and the way of the future. So I love that they offer Beyond Orange Chicken, but most of the time it’s a bit tough, like it’s been sitting too long. Probably because it’s not ordered often… which might be because it’s not fresh. Vicious tofu cycle.
Thankfully, the guy working hooked me up with a new bowl and of regular orange chicken. That made my day!
Service is always amazing, ingredients are solid—I just wish they’d keep the Beyond option fresh more often and provided a way to leave digital tips.
I'm a major fan of tips because I used to live off of them, and since I know how it feels to be appreciated, allowing me to tip when I purchase something makes me enjoy my meal more. I just never have cash, so I never tip and it makes me sad when I eat my meal.
Still giving it 5 stars because the effort and the kindness count. 💚
#KeepItFresh #BeyondTheDryness #PlantBasedHope 💙
Atmosphere: 5
Food: 5
Service: 5
5 Stars – Love the Plant-Based Effort, Just Needs Freshness 🌱🥡
The orange chicken, chow mien and rice are always fresh and so good. The people here are quick and friendly.
I’m all about eating plant-based—it’s healthy and the way of the future. So I love that they offer Beyond Orange Chicken, but most of the time it’s a bit tough, like it’s been sitting too long. Probably because it’s not ordered often… which might be because it’s not fresh. Vicious tofu cycle.
Thankfully, the guy working hooked me up with a new bowl and of regular orange chicken. That made my day!
Service is always amazing, ingredients are solid—I just wish they’d keep the Beyond option fresh more often and provided a way to leave digital tips.
I'm a major fan of tips because I used to live off of them, and since I know how it feels to be appreciated, allowing me to tip when I purchase something makes me enjoy my meal more. I just never have cash, so I never tip and it makes me sad when I eat my meal.
Still giving it 5 stars because the effort and the kindness count. 💚
#KeepItFresh #BeyondTheDryness #PlantBasedHope 💙
Atmosphere: 5
Food: 5
Service: 5
The old white dude who charged up my order at 6pm on 2/22/25 was rude and gave horrible customer service. He told me there was no sauce even though I saw him give sauce to other customers. He giggled while pretending he couldn’t hear me because I wore a mask. He refused to bag my to-go order and refused to give fortune cookies for my order.
Atmosphere: 1
Food: 2
Service: 1
There is an incredibly rude older manager who displays horridly bad customer service and is terribly rude. Usually great but he eats them another 1 star
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Orange Chicken
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