Panda Express
2121 Mission St, Santa Cruz
(831) 466-0816
Recent Reviews
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5 Stars – Love the Plant-Based Effort, Just Needs Freshness 🌱🥡
The orange chicken, chow mien and rice are always fresh and so good. The people here are quick and friendly.
I’m all about eating plant-based—it’s healthy and the way of the future. So I love that they offer Beyond Orange Chicken, but most of the time it’s a bit tough, like it’s been sitting too long. Probably because it’s not ordered often… which might be because it’s not fresh. Vicious tofu cycle.
Thankfully, the guy working hooked me up with a new bowl and of regular orange chicken. That made my day!
Service is always amazing, ingredients are solid—I just wish they’d keep the Beyond option fresh more often and provided a way to leave digital tips.
I'm a major fan of tips because I used to live off of them, and since I know how it feels to be appreciated, allowing me to tip when I purchase something makes me enjoy my meal more. I just never have cash, so I never tip and it makes me sad when I eat my meal.
Still giving it 5 stars because the effort and the kindness count. 💚
#KeepItFresh #BeyondTheDryness #PlantBasedHope 💙
Atmosphere: 5
Food: 5
Service: 5
The old white dude who charged up my order at 6pm on 2/22/25 was rude and gave horrible customer service. He told me there was no sauce even though I saw him give sauce to other customers. He giggled while pretending he couldn’t hear me because I wore a mask. He refused to bag my to-go order and refused to give fortune cookies for my order.
Atmosphere: 1
Food: 2
Service: 1
There is an incredibly rude older manager who displays horridly bad customer service and is terribly rude. Usually great but he eats them another 1 star
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Orange Chicken
Foods good, great staff, I can't tell if they are unaware or completely listening, messed up the order completely. first, asked for a bigger plate, gave them the code for the bigger plate to normal plate.
then when I did, they gave me an added amount of 6.99 for an entree because they messed up and put my bigger plate as a plate. even tho I gave them the code. I realized the entree they gave me was the mini one, only white male there messed up three times then they gave me an extra mini entrees to cover it but the fact that they messed up makes me realize mayyy have to explain in depth more for.
but all I could think was how did they mess up that much for a simple order! Either way 3 star for the hassle and over payment but also good on them for trying to fix it even tho three times atleast it was resolved XD I explained 3 times over and over. But after being fixed in some way not to satisfaction. Still happy that I got extra food 😋
will forcefully take round up donations from you usually without your discretion
Atmosphere: 3
Food: 4
Service: 1
definitely one of the better panda express locations. super consistent, friendly service. usually a bit of a wait, even when ordering online to pick up, but it's because they get a lot of customers so i can't really fault them for that.
Took a look time to take order. It’s supposed to be fast food. I should not wait for 10 minutes while only few guests are present in the restaurant. Food was made also long time back. Lost all flavor and taste. Go to regular Chinese restaurant while you can wait for 10 minutes and will receive a decent food.
Atmosphere: 3
Food: 1
Service: 1
Great service and best orange chicken I’ve ever had at a Panda Express!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Bowl - 1 Full Side, Orange Chicken Chow Mein Noodles Green Bean Chicken, Orange Chicken
Fried rice flavorless. Didnt used to be this way. Very little chicken in the string bean chicken. Cash register lady either blew off our questions or could not understand them.
Atmosphere: 3
Food: 2
Service: 2
Poor Service, Food is not worth the cost, and price gauging is certain. A customer before me checked his receipt and found an up charge and there is no legal purpose for it or justified reason. I, too, was cautious and checked my receipt and found alarming up charge as well.
Beware of this location.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
We were 7 people, I brought my friends to show how good panda express is.. but ,Food was not fresh I bought an orange chicken and chow mein box in orange chicken. You can’t see chicken. it was all coating. You can find chicken in it and the customer services. It was not nice at all. They seem rude and not friendly. So disappointed. I don’t think that my friend ever go back …
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Green Bean Beef, Orange Chicken Chow Mein Noodles Green Bean Chicken, Orange Chicken
Top 10 worst food I have ever bought in my life. Teriyaki chicken was disgusting and rubbery. Got served the bottom of 2 bowls and got minimal chicken. Do not go here if you have a choice.
Atmosphere: 3
Food: 1
Service: 2
The food tastes as it should but the portions are so small compared to any other Panda Express. I don’t understand why they’re so light. Got broccoli beef and had 3 quarter sized pieces of meat and it’s just unusual. Hopefully they see this and stop being stingy
Atmosphere: 2
Food: 4
Service: 1
Comfortable. Many types of food
Atmosphere: 5
Food: 5
Service: 5
Terrible service each and every employee should be fired for not doing their job
Atmosphere: 1
Food: 1
Service: 1
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