Their alcohol drinks are weak and the food was so so.But the staff was friendly
Atmosphere: 2
Food: 2
Service: 4
Recommended dishes: Chicken Wings, Fried Pickles
gabriel celedonio
The food and atmosphere is great thw service was excellent. My wife and I are going back again for shour .
Atmosphere: 5
Food: 5
Service: 5
Crow Tcrow
Multiple open tables. As a party of two the wait was twenty minutes. Is rather wait at a table than wait to be called
Atmosphere: 1
Food: 1
Service: 1
kara bondietti
The food was ok nothing like what I have had at other places. The server was great. The seating staff was ok
Atmosphere: 4
Food: 3
Service: 4
Katelyn
Went over the weekend here with my boyfriend for some lunch and our waitress Cici was just not it. She didn’t bring us any napkins or silverware at all, she definitely saw us struggling to grab our drinks cause of dirty hands yet she still provided her other tables behind us with napkins and silverware. We also accidentally spilt a drink and she saw us trying to clean it up and still didn’t offer any napkins or towels for us, same goes for this guy walking around in front of us cleaning already cleaned tables seeing we needed help. Our bill ended up being $51.62 I still tipped $5 despite our waitress being not the best so my total should’ve been $56.62 coming out of my bank and instead I was charged $61.62, double the tip I originally put for her.
Atmosphere: 3
Food: 4
Service: 1
Adam Hughes
I really want this place to be good. We keep coming back because we like wings, the setup, and the overall concept. Having both worked in service, we know what it takes to run a good business, and that’s probably why this is so frustrating.
If you can sit at the bar, you’ll usually have a great experience. The bar staff consistently hustles, keeps things friendly, and handles way more than they should. But when you’re seated elsewhere, it’s a completely different story.
The managers move at the pace of sloths. The issue isn’t just that things are slow. It’s that they’re visible, standing around while tables sit unbussed, food gets cold, and guests wait. The restaurant is rarely full, yet somehow there’s always a wait, even when it’s maybe 40% capacity. If it were just a short-staffing issue, I’d understand. But when you see multiple managers not stepping in and several employees on their phones, it’s clear the culture is off.
We hung in there because we were hungry and wanted to watch the game, but we probably should have left. We ordered an appetizer right away and watched as every table around us got food before we did. When we finally asked, the server checked with the manager and brought out cold fried pickles. The wings were good, but you could tell they had been sitting under a heat lamp.
I want this location to succeed. There’s potential here, and I think a lot of people want to support it too. But if things keep going the way they are, I can see why most guests might not come back after the first visit. We’ll keep trying, at least for now.
This is the first review I’ve ever done. But Buffalo Wild Wings in SM is so bad I had to. The food is fine…when it’s not served cold. But the service is so historically bad it’s a running joke among everyone I know. It’s not a recent issue. It’s been this bad since it opened. I’ve never once had a good dining experience there. I wait a few months before trying again hoping for something different but it never is. The last time I went I took someone who had never been. Not for the food, but for entertainment. I told the person I went with how horrible the service was beforehand and how in the 10 times I’ve been there not one time was it decent. Buffalo Wild Wings did not disappoint. The food wasn’t worth it…but the laughs my friend and I had with every thing wrong with the experience was. LOL. I won’t get too much into the details about all of things consistently wrong with this place. But here’s the short version. Long waits for food even if the place is empty, cold food, wrong food, charged for food I didn’t order, hair in food, staff never returns after food is brought. You name it…I’ve experienced it. Anywhere from one of those to a few of those have happened. Every….single….time. It’s not bad. It’s the worst. Hands down. By the way…if you do go…save yourself the cost of buying drinks. Their tea and soda are so watered down they taste like water anyways. Geez. There you go Buffalo. You’re so bad you made someone who doesn’t do reviews do their first. LOL.
Atmosphere: 1
Food: 2
Service: 1
Harman
ofcourse it was crazy busy because i visited on a sunday Staff was still veey patient and friendly, smiling, welcoming
The food was great but they kept talking and they don't listen they don't pay attention which led to my parents arguing and they were still talking
Atmosphere: 2
Food: 4
Service: 1
Rick W.
We had a simple order of 10 wings and a ceasar salad. The wings took almost 50 minutes to be served, after the salad arrived. I asked for all the food at the same time. The wings arrived cold and not prepared properly with the dry rub. Will not be returning to Buffalo Wild Wings in SM, or any location. The food simply sucks and so does the service! 👎
Atmosphere: 1
Food: 1
Service: 1
MR. JOHNNY HERNANDEZ
On point about right waite is terrible
Atmosphere: 5
Food: 5
Service: 5
Andrew Diller
Came in after lunch to miss any “rush”. Service was extremely slow. Was seated and waited for quite some time before we were greeted by a waitress. Food was as expected and fairly quick. Definitely opportunities in the service area.
Atmosphere: 3
Food: 4
Service: 1
Aldo Arredondo
I have to give the credit when it is due. That credit being due is today. After going to this restaurant on different occasions, I have to say this one was honestly the best one. From the second we were seated, we were attended to accordingly in a timely manner. The food was served in a reasonable amount of time, and the waiter made sure everything went well.
Nice place for share a drink and some burgers 🍔
Atmosphere: 5
Food: 5
Service: 5
Their alcohol drinks are weak and the food was so so.But the staff was friendly
Atmosphere: 2
Food: 2
Service: 4
Recommended dishes: Chicken Wings, Fried Pickles
The food and atmosphere is great thw service was excellent. My wife and I are going back again for shour .
Atmosphere: 5
Food: 5
Service: 5
Multiple open tables. As a party of two the wait was twenty minutes. Is rather wait at a table than wait to be called
Atmosphere: 1
Food: 1
Service: 1
The food was ok nothing like what I have had at other places. The server was great. The seating staff was ok
Atmosphere: 4
Food: 3
Service: 4
Went over the weekend here with my boyfriend for some lunch and our waitress Cici was just not it. She didn’t bring us any napkins or silverware at all, she definitely saw us struggling to grab our drinks cause of dirty hands yet she still provided her other tables behind us with napkins and silverware. We also accidentally spilt a drink and she saw us trying to clean it up and still didn’t offer any napkins or towels for us, same goes for this guy walking around in front of us cleaning already cleaned tables seeing we needed help. Our bill ended up being $51.62 I still tipped $5 despite our waitress being not the best so my total should’ve been $56.62 coming out of my bank and instead I was charged $61.62, double the tip I originally put for her.
Atmosphere: 3
Food: 4
Service: 1
I really want this place to be good. We keep coming back because we like wings, the setup, and the overall concept. Having both worked in service, we know what it takes to run a good business, and that’s probably why this is so frustrating.
If you can sit at the bar, you’ll usually have a great experience. The bar staff consistently hustles, keeps things friendly, and handles way more than they should. But when you’re seated elsewhere, it’s a completely different story.
The managers move at the pace of sloths. The issue isn’t just that things are slow. It’s that they’re visible, standing around while tables sit unbussed, food gets cold, and guests wait. The restaurant is rarely full, yet somehow there’s always a wait, even when it’s maybe 40% capacity. If it were just a short-staffing issue, I’d understand. But when you see multiple managers not stepping in and several employees on their phones, it’s clear the culture is off.
We hung in there because we were hungry and wanted to watch the game, but we probably should have left. We ordered an appetizer right away and watched as every table around us got food before we did. When we finally asked, the server checked with the manager and brought out cold fried pickles. The wings were good, but you could tell they had been sitting under a heat lamp.
I want this location to succeed. There’s potential here, and I think a lot of people want to support it too. But if things keep going the way they are, I can see why most guests might not come back after the first visit. We’ll keep trying, at least for now.
Atmosphere: 4
Food: 4
Service: 2
Great wings
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Carrots, Celery
This is the first review I’ve ever done. But Buffalo Wild Wings in SM is so bad I had to. The food is fine…when it’s not served cold. But the service is so historically bad it’s a running joke among everyone I know. It’s not a recent issue. It’s been this bad since it opened. I’ve never once had a good dining experience there. I wait a few months before trying again hoping for something different but it never is. The last time I went I took someone who had never been. Not for the food, but for entertainment. I told the person I went with how horrible the service was beforehand and how in the 10 times I’ve been there not one time was it decent. Buffalo Wild Wings did not disappoint. The food wasn’t worth it…but the laughs my friend and I had with every thing wrong with the experience was. LOL. I won’t get too much into the details about all of things consistently wrong with this place. But here’s the short version. Long waits for food even if the place is empty, cold food, wrong food, charged for food I didn’t order, hair in food, staff never returns after food is brought. You name it…I’ve experienced it. Anywhere from one of those to a few of those have happened. Every….single….time. It’s not bad. It’s the worst. Hands down. By the way…if you do go…save yourself the cost of buying drinks. Their tea and soda are so watered down they taste like water anyways. Geez. There you go Buffalo. You’re so bad you made someone who doesn’t do reviews do their first. LOL.
Atmosphere: 1
Food: 2
Service: 1
ofcourse it was crazy busy because i visited on a sunday
Staff was still veey patient and friendly, smiling, welcoming
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The food was great but they kept talking and they don't listen they don't pay attention which led to my parents arguing and they were still talking
Atmosphere: 2
Food: 4
Service: 1
We had a simple order of 10 wings and a ceasar salad. The wings took almost 50 minutes to be served, after the salad arrived. I asked for all the food at the same time. The wings arrived cold and not prepared properly with the dry rub. Will not be returning to Buffalo Wild Wings in SM, or any location. The food simply sucks and so does the service! 👎
Atmosphere: 1
Food: 1
Service: 1
On point about right waite is terrible
Atmosphere: 5
Food: 5
Service: 5
Came in after lunch to miss any “rush”. Service was extremely slow. Was seated and waited for quite some time before we were greeted by a waitress. Food was as expected and fairly quick. Definitely opportunities in the service area.
Atmosphere: 3
Food: 4
Service: 1
I have to give the credit when it is due. That credit being due is today. After going to this restaurant on different occasions, I have to say this one was honestly the best one.
From the second we were seated, we were attended to accordingly in a timely manner. The food was served in a reasonable amount of time, and the waiter made sure everything went well.
Atmosphere: 5
Food: 5
Service: 5
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