There is something special about an older woman (line cook btw) acting so sure, putting in an order with one change (beef to chicken), throwing away the receipt before I could ask for it, telling people to wait in the parking lot while you get another order out in front of them and handing them food that would later give them food poisoning and time in the bathroom to type this review out. I should have known something was wrong when my hard shell taco was soggy, overloaded with beef and fell apart when it hit the air.
Atmosphere: 2
Food: 1
Service: 2
Julie Losada Madrigal
I ordered a chulupa and a Mexican pizza, the chulupa was soggy and the pizz was a mess
Atmosphere: 4
Food: 2
Service: 4
Joyce Schofield
Great Taco Bell. They are so friendly and helpful. Super clean location and they even made an Enchirito for me! Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Stephanie
I’ve eaten at Taco Bell locations all over the country and I’ve never experienced service this pathetic. If a paying customer wants their food made correctly, then it should be done correctly period. No one is going to be happy getting slapped with some half-assed meal. I gave the guy my order with clear, detailed instructions, but instead of doing what literally every other fast food place does read the order back to make sure it’s right he didn’t bother.
When I went back to address the problem, the so called “person in charge” flat out refused to fix it. I told her I didn’t like the food (which, by the way, I paid for), so why should I be forced to eat something wrong that I don’t even want? Instead of doing her job, she got snappy and told me in a rude tone, “Tell me next time.” I cut her off because there shouldn’t BE a “next time.” He should’ve gotten it right the first time.
I only got my food fixed after I gave her attitude back which says everything about how unprofessional this place is. We’re talking about something as basic as nachos and cheese, and she couldn’t handle a simple fix. Absolutely ridiculous. Worst customer service I’ve ever seen, and I’ll never come back to this location.
Atmosphere: 1
Food: 1
Service: 1
Len Leon
Took way to long to take my order ive been waiting for 15 minutes for someone to ask what i wanted and keep in mind the restaurant was EMPTY,food was okay i guess
Atmosphere: 1
Food: 2
Service: 1
Christopher Terrones
This location and others within this franchise are very skimpy on ingredients. There is hardly ever any cheese on their product. I can count the strings of cheese on my taco every time I have spoken with the manager about it. She is rude. I have spoke with the franchise ops person. Still nothing has been done. If you go to other TB’s outside of the franchises district you get a total different product. They actually put cheese on their tacos. Today I ordered a double decker hardly any beans. I had to open it up to find the beans. I ordered a double decker from TB in Goleta yesterday my double decker was dripping with beans. The product in this franchise is terrible and not what t should be.
Atmosphere: 2
Food: 1
Service: 2
Margie Mendez
This was not worth what we paid for. Our order was all messed up. Tacos were horrible. We had someone else's order and we didn't have time to go back. This place needs to be looked into. This is not the first time, going to call corporate lol
Food: 1
Service: 2
Raul Vera
Those new kiosks where you have to take your own order are pretty dumb and fast food employees get paid $20 an hour crazy
Waited over 25 minutes for my order because the staff left the in store customers side wait…. Never got acknowledged by the staff until we minutes of waiting….
Sierra Villarreal
Ordered chalupa supreme only meat in one corner and a pinch of sour cream on the opposite end. Also ordered a bean and cheese burrito went to eat it and there was no dam cheese. This Taco be scamming us, worst Taco Bell in Santa Maria especially 5pm and beyond.
Atmosphere: 1
Food: 1
Service: 1
Ronald Jose
Very delayed
Atmosphere: 5
Food: 4
Service: 3
PiteR vL
The service inside the store is slow, you will wait about 10 minutes to be served and the customer is treated poorly. In my personal opinion, it is supposed to be a fast food restaurant, I would not eat there again.
There is something special about an older woman (line cook btw) acting so sure, putting in an order with one change (beef to chicken), throwing away the receipt before I could ask for it, telling people to wait in the parking lot while you get another order out in front of them and handing them food that would later give them food poisoning and time in the bathroom to type this review out.
I should have known something was wrong when my hard shell taco was soggy, overloaded with beef and fell apart when it hit the air.
Atmosphere: 2
Food: 1
Service: 2
I ordered a chulupa and a Mexican pizza, the chulupa was soggy and the pizz was a mess
Atmosphere: 4
Food: 2
Service: 4
Great Taco Bell. They are so friendly and helpful. Super clean location and they even made an Enchirito for me! Thank you!!
Atmosphere: 5
Food: 5
Service: 5
I’ve eaten at Taco Bell locations all over the country and I’ve never experienced service this pathetic. If a paying customer wants their food made correctly, then it should be done correctly period. No one is going to be happy getting slapped with some half-assed meal. I gave the guy my order with clear, detailed instructions, but instead of doing what literally every other fast food place does read the order back to make sure it’s right he didn’t bother.
When I went back to address the problem, the so called “person in charge” flat out refused to fix it. I told her I didn’t like the food (which, by the way, I paid for), so why should I be forced to eat something wrong that I don’t even want? Instead of doing her job, she got snappy and told me in a rude tone, “Tell me next time.” I cut her off because there shouldn’t BE a “next time.” He should’ve gotten it right the first time.
I only got my food fixed after I gave her attitude back which says everything about how unprofessional this place is. We’re talking about something as basic as nachos and cheese, and she couldn’t handle a simple fix. Absolutely ridiculous. Worst customer service I’ve ever seen, and I’ll never come back to this location.
Atmosphere: 1
Food: 1
Service: 1
Took way to long to take my order ive been waiting for 15 minutes for someone to ask what i wanted and keep in mind the restaurant was EMPTY,food was okay i guess
Atmosphere: 1
Food: 2
Service: 1
This location and others within this franchise are very skimpy on ingredients. There is hardly ever any cheese on their product. I can count the strings of cheese on my taco every time I have spoken with the manager about it. She is rude. I have spoke with the franchise ops person. Still nothing has been done. If you go to other TB’s outside of the franchises district you get a total different product. They actually put cheese on their tacos. Today I ordered a double decker hardly any beans. I had to open it up to find the beans. I ordered a double decker from TB in Goleta yesterday my double decker was dripping with beans. The product in this franchise is terrible and not what t should be.
Atmosphere: 2
Food: 1
Service: 2
This was not worth what we paid for. Our order was all messed up. Tacos were horrible. We had someone else's order and we didn't have time to go back. This place needs to be looked into. This is not the first time, going to call corporate lol
Food: 1
Service: 2
Those new kiosks where you have to take your own order are pretty dumb and fast food employees get paid $20 an hour crazy
Food: 3
Good food
Atmosphere: 4
Food: 4
Service: 4
This place always messes up my order
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I had 4 tacos each taco shell was broken 😂
Atmosphere: 3
Food: 1
Service: 2
Waited over 25 minutes for my order because the staff left the in store customers side wait…. Never got acknowledged by the staff until we minutes of waiting….
Ordered chalupa supreme only meat in one corner and a pinch of sour cream on the opposite end. Also ordered a bean and cheese burrito went to eat it and there was no dam cheese. This Taco be scamming us, worst Taco Bell in Santa Maria especially 5pm and beyond.
Atmosphere: 1
Food: 1
Service: 1
Very delayed
Atmosphere: 5
Food: 4
Service: 3
The service inside the store is slow, you will wait about 10 minutes to be served and the customer is treated poorly. In my personal opinion, it is supposed to be a fast food restaurant, I would not eat there again.
Atmosphere: 1
Food: 3
Service: 1
Loading...