Wetzel's Pretzels

20 minutes before closing and they didn't have jack squat for any options. They stopped making new menu items. Very disappointed.

Terrible pretzels, I had to use the restroom for hours afterwards. I recommend to go to hot dog on the stick instead.

Customer service from ruby was hideous asked for a blue raspberry drink supposedly the machines did not work could’ve been respectful about it instead of being an ignorant person.

Atmosphere: 1

Food: 1

Service: 1

2 of the girls there were terribly rude to me and the customers in front of me along with the few behind me. They gave incredibly rude attitude and made snarky comments about how people looked and dressed. Caught a glimpse of their name tags and I believe they are named Maritsa and Julisa (could have messed up spelling or pronunciation) and it was just terrible service. I don’t plan on returning there until I know those 2 are gone or at least given some sort of punishment. I’ve told friends and family about this behavior I experienced and we have agreed to not continue going there. This was located in the Santa Maria mall.

Atmosphere: 1

Food: 2

Service: 1

Terrible service. The children working there have no manners or etiquette when it comes to Customer service. They were literally gossiping the entire time and when I told them they got the order wrong all three started giving dirty looks until my husband basically called them on it. They were acting as If it was so inconvenient for us to be there ordering. It's sad really. They should really get some experienced adults in there.

I feel that the staff lacks training, the last few times they are burned out and hard. Although I love them I think I will not buy again

if i could put no stars i would, literally just left the mall and i waited 2 hours for them to be open and when i walk to the kiosk i asked them if they were open yet and i didn’t even get a response just a point to their sign that said they were open. so incredibly rude.

Recently I decided to have a walk inside the Santa Maria Mall to see what’s goin on with business being added to the venue. Down one of the Mall entrance corridors I saw the Wetzel’s Pretzels Kiosk/Stand. The smell of “fresh” Pretzels permeated the air as I approached…the promise of good things to come. All Associates seemed to be working hard at their assigned tasks and the various Pretzel “goodies” looked fabulous in the hot display case. Today I selected a Pizza Pretzel (4/5 - toppings included Cheese, Pepperoni and Jalapeño’s). I thought the Pizza Pretzel tasted delicious. It was warm, chewy and the aroma…FABULOUS! Perhaps this offering could have used a bit more slices of added Pepperoni in order to have pushed the rating higher, but ultimately…I was more than satisfied with the product. Since I have only been to one other Wetzel’s Pretzels in Downtown Disney (LA) I can not speak as an aficionado to this type of food or whether or not Wetzel’s Pretzels has gone up or down in quality of their offerings. Therefore, on this occasion, in this Reviewer’s opinion…Wetzel’s Pretzels in Santa Maria truly earned this “definitely recommend” 4 Point review.

Employees are so hostile. Feels like you are insulting them simply by ordering. Terrible terrible service. I don’t expect much just a simple hello and assistance.

We came at 11:20am and they told us they would open at 11:35 came back at 11:35 and they told us they don’t know when they would open - maybe 12 ?

Saddest excuse of employees. Lazy and obviously don’t want to work. Sad that they’re the only pretzel place locally.

The food was good and I had this teen take my order. They indeed gave me exceptional service Professionally unlike the other people that were working there. In general, customer service was not up to par. They definitely need to address their employees. It’s challenging to imagine that there is a manger because clearly they’re not managing anything and if so, it’s done poorly. The food is good. Overall do better. Lost a customer :/

Really good food

Horrible horrible horrible customer service no customer skills what so ever from the Asian girl at the register told me I didn't tell her that when I made my order like argued with me NO! you don't know your job get her better training ASAP!

The food was good and I had this teen take my order. They indeed gave me exceptional service Professionally unlike the other people that were working there. In general, customer service was not up to par. They definitely need to address their employees. It’s challenging to imagine that there is a manger because clearly they’re not managing anything and if so, it’s done poorly. The food is good. Overall do better. Lost a customer :/