Service was probably some of worst. Look its holidays and they seemed understaffed so I had a lot of empathy. But we asked for one of our dishes 4 times and it never showed and they had it on the bill and had to ask to have it removed. Most restaurants would have said sorry and given discount on bill but they just recommended I come back at slower time ? I don’t know man, pretty low bar for service and I’m pretty understanding person
Atmosphere: 5
Food: 5
Service: 1
Viktoriia Semenova
Loved this place. Came here for breakfast and it was honestly great. Super cozy, really nice vibe. The food was fresh and delicious, and our server was super friendly and helpful. Everything just felt easy and nice. Nothing to complain about — would definitely come back.
Atmosphere: 5
Food: 5
Service: 5
Julie Shkolnik Ciriello
Atmosphere is great. Beautiful and lively. Came in with my food adventurous teenage kids for Xmas eve dinner. Our main server got sat with a lot of tables after we ordered but she was very pleasant and doing her best. Other support wait staff was great. Food was a 50/50 mix of great and not so great. My son had the Gnudi which was simple and delicious. Although looked more like a spring dish based on the veggies. burratta Perwimmon salad was excellent. Calamari was fine but a little over cook and underwhelming for a restaurant of this quality. I was excited about the beef tartare but it was incredibly bland and under seasoned. I did not taste any of the usual ingredients, such as mustard, Worcestershire, pickles, or capers, and an egg yolk to tie it all together. Kitchen - please taste your tartare
Atmosphere: 5
Food: 3
Service: 4
Meline Morshed
A small cup of cappuccino that’s half foam for $12 with mandatory tip is a total rip off.
May Xoxooo
The King Salmon and Fresh Mussels were definite highlights and never disappoint, truly one of a kind.. 🥂👌 Highly recommend for a relaxing and delicious meal! ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Joe Ovalle
Such a lovely place to visit. They have amazing food my favorite dish is their Lamb Bolognese, and their risotto with jumbo shrimp, amazing desserts too, and not to mention a great selection of wine. The atmosphere is my favorite especially for dinner so cozy and love the pool view. The service is impeccable Jordan is their best server he is so attentive, friendly, and gives the best guest experience always on top of everything. Oh they are very dog friendly and that's always a huge plus in my book.
Atmosphere: 5
Food: 5
Service: 5
B Q
I’ve been a regular at Fig’s happy hour for a long time, but I was disappointed to learn about their new tipping policy. Guests are now asked to tip on the full menu price rather than the discounted happy hour total, and tax is being calculated on both the happy hour amount plus the full service charge tip. It feels misleading and unfair, especially for loyal customers. I now no longer go several times a month, but maybe once a year and now, maybe I will no longer be a patron.
Atmosphere: 5
Food: 4
Service: 3
Hongchul Ahn
We were seated 15 minutes later after signup. Other people were seated immediately despite of no prior reservations. My order of filet mignon was cooked medium despite of medium rare request. Oysters were not so fresh and tasty as at other restaurants. A busser was busy but we could hardly see the waiter. An order of beer should be canceled, as it was not delivered until we almost finished dinner. Irrespective of the service quality 20% service charge was added. Different service and vibe from the past.
Atmosphere: 4
Food: 3
Service: 2
Brianna Dueck
From the moment we arrived we were well take care of. Everything we ordered came out quickly and was very delicious! Would highly recommend! The shrimp cocktail and the sweet potato falafel were great. So was the wedge salad and lamb bolognese.
Atmosphere: 5
Food: 5
Service: 5
mike jones
Brunch was Fantastic! Our server “Chris” was great with our kids. We will be back.
Came here for our wedding anniversary. Staff was friendly & food was good. They even provided complimentary champagne for our occasion. Cinnamon roll was underwhelming but still good , & we loved the eggs Benedict & the raclette burger. My only complaint is that the floor where I sat had some avocado stains that got on my shoe. But overall great experience.
Atmosphere: 5
Food: 5
Service: 5
Arash Vajdi
Great vibe and nice settings but portions are too small even for me! (I'm 140lb) Also it's pricy.
Atmosphere: 5
Food: 3
Service: 4
haleh dolatshahi
So, for the first time, my husband and I—Santa Monica residents—discovered the happy hour at FIG and decided to give it a try. We arrived around 5:00 p.m. and were seated at a lovely table for dinner. The atmosphere was great, the food was absolutely delicious, and we were happy to see that the happy hour pricing was essentially half off the regular menu.
However, when the bill came, we were surprised to find that the restaurant had added a 20% service charge calculated on the full price of the food, not the discounted happy hour pricing. On top of that, we noticed that the gratuity itself had also been taxed. I had no idea the tip could be taxed!When we questioned the way the service charge and tax were calculated, our waiter became visibly irritated and responded with attitude, which left us feeling uncomfortable. While we enjoyed the meal itself, the billing practices and poor service response were disappointing enough that we’d think twice before returning. Transparency and respectful customer service are just as important as good food.”
Atmosphere: 4
Food: 4
Service: 3
Tai Wong
Service was very good, as one should expect of a restaurant in a Fairmont Hotel. Food was below average and way overpriced. We had two pasta dishes and both were overcooked and too salty. Noise level was extremely high.
Service was probably some of worst. Look its holidays and they seemed understaffed so I had a lot of empathy. But we asked for one of our dishes 4 times and it never showed and they had it on the bill and had to ask to have it removed. Most restaurants would have said sorry and given discount on bill but they just recommended I come back at slower time ? I don’t know man, pretty low bar for service and I’m pretty understanding person
Atmosphere: 5
Food: 5
Service: 1
Loved this place. Came here for breakfast and it was honestly great. Super cozy, really nice vibe. The food was fresh and delicious, and our server was super friendly and helpful. Everything just felt easy and nice. Nothing to complain about — would definitely come back.
Atmosphere: 5
Food: 5
Service: 5
Atmosphere is great. Beautiful and lively. Came in with my food adventurous teenage kids for Xmas eve dinner. Our main server got sat with a lot of tables after we ordered but she was very pleasant and doing her best. Other support wait staff was great. Food was a 50/50 mix of great and not so great. My son had the Gnudi which was simple and delicious. Although looked more like a spring dish based on the veggies. burratta Perwimmon salad was excellent. Calamari was fine but a little over cook and underwhelming for a restaurant of this quality. I was excited about the beef tartare but it was incredibly bland and under seasoned. I did not taste any of the usual ingredients, such as mustard, Worcestershire, pickles, or capers, and an egg yolk to tie it all together. Kitchen - please taste your tartare
Atmosphere: 5
Food: 3
Service: 4
A small cup of cappuccino that’s half foam for $12 with mandatory tip is a total rip off.
The King Salmon and Fresh Mussels were definite highlights and never disappoint, truly one of a kind.. 🥂👌 Highly recommend for a relaxing and delicious meal! ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Such a lovely place to visit. They have amazing food my favorite dish is their Lamb Bolognese, and their risotto with jumbo shrimp, amazing desserts too, and not to mention a great selection of wine. The atmosphere is my favorite especially for dinner so cozy and love the pool view. The service is impeccable Jordan is their best server he is so attentive, friendly, and gives the best guest experience always on top of everything. Oh they are very dog friendly and that's always a huge plus in my book.
Atmosphere: 5
Food: 5
Service: 5
I’ve been a regular at Fig’s happy hour for a long time, but I was disappointed to learn about their new tipping policy. Guests are now asked to tip on the full menu price rather than the discounted happy hour total, and tax is being calculated on both the happy hour amount plus the full service charge tip. It feels misleading and unfair, especially for loyal customers. I now no longer go several times a month, but maybe once a year and now, maybe I will no longer be a patron.
Atmosphere: 5
Food: 4
Service: 3
We were seated 15 minutes later after signup. Other people were seated immediately despite of no prior reservations. My order of filet mignon was cooked medium despite of medium rare request. Oysters were not so fresh and tasty as at other restaurants. A busser was busy but we could hardly see the waiter. An order of beer should be canceled, as it was not delivered until we almost finished dinner. Irrespective of the service quality 20% service charge was added. Different service and vibe from the past.
Atmosphere: 4
Food: 3
Service: 2
From the moment we arrived we were well take care of. Everything we ordered came out quickly and was very delicious! Would highly recommend! The shrimp cocktail and the sweet potato falafel were great. So was the wedge salad and lamb bolognese.
Atmosphere: 5
Food: 5
Service: 5
Brunch was Fantastic! Our server “Chris” was great with our kids. We will be back.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Came here for our wedding anniversary. Staff was friendly & food was good. They even provided complimentary champagne for our occasion. Cinnamon roll was underwhelming but still good , & we loved the eggs Benedict & the raclette burger. My only complaint is that the floor where I sat had some avocado stains that got on my shoe. But overall great experience.
Atmosphere: 5
Food: 5
Service: 5
Great vibe and nice settings but portions are too small even for me! (I'm 140lb)
Also it's pricy.
Atmosphere: 5
Food: 3
Service: 4
So, for the first time, my husband and I—Santa Monica residents—discovered the happy hour at FIG and decided to give it a try. We arrived around 5:00 p.m. and were seated at a lovely table for dinner. The atmosphere was great, the food was absolutely delicious, and we were happy to see that the happy hour pricing was essentially half off the regular menu.
However, when the bill came, we were surprised to find that the restaurant had added a 20% service charge calculated on the full price of the food, not the discounted happy hour pricing. On top of that, we noticed that the gratuity itself had also been taxed. I had no idea the tip could be taxed!When we questioned the way the service charge and tax were calculated, our waiter became visibly irritated and responded with attitude, which left us feeling uncomfortable.
While we enjoyed the meal itself, the billing practices and poor service response were disappointing enough that we’d think twice before returning. Transparency and respectful customer service are just as important as good food.”
Atmosphere: 4
Food: 4
Service: 3
Service was very good, as one should expect of a restaurant in a Fairmont Hotel. Food was below average and way overpriced. We had two pasta dishes and both were overcooked and too salty. Noise level was extremely high.
Atmosphere: 2
Food: 1
Service: 4
Great food and service for breakfast
Atmosphere: 5
Food: 5
Service: 5
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