Went for a business meeting and had a snack and a drink at the lobby bar/restaurant. Definitely feels like you’re on vacation. Very relaxing yet upscale vibe. The staff was attentive and the outside area was very a pleasant oasis complete with small waterfall koi pond.
Atmosphere: 4
Food: 4
Service: 5
Meshach Weber
The garden area is a great retreat. Food is quite good, skip the dreary fries, and service is friendly and attentive.
Atmosphere: 5
Food: 4
Service: 5
muslimaaa
I had a dinner at the lobby lounge and it was the best customer service experience I’ve had in LA so far. Customer service differs from country to country/culture to culture. I’m from Central Asia and I believed that our customer service was unmatchable but Luis proved me wrong. Politeness and ability to understand and read what the customer wants - 1000/10. I love green tea, and I asked him to put two tea bags in one pot; not only he did that, he also brought a bigger pot so that it doesn’t run out that fast. He was extremely attentive and nice to me the whole time, which is rare. Thank you, you’re the best ??
RGA RGA
At this altitude of accommodations and No ApplePay ? Ridiculous.
brookeberry16
Maricela, our waitress, at the LOBBY LOUNGE was AMAZING! She was extremely kind and made the experience enjoyable. I got the home style breakfast and my friend got the açaí bowl. They were both good. We sat outside by the coy pond. They turned on the heaters next to us and it was very cozy! Thanks Maricela!
Umar Sheikh
Worst service of any Fairmont we have stayed in. Food was medicore and still took over an hour. Waitress was rude, did not check in and seemed to not care at all about guests. It took an hour to get a hot water with lemon. Very sad but based on the service, we doubt they would care about a review. Trading on Fairmont name to stay open, or it would certainly be closed. Just gross.
Traacy1
Food was great but the service was even better!! Thank you German for making our day better! Stopping at the bar/lounge made the last day of our trip perfect. Staff was very kid friendly and made our grandson feel most welcome!
DenverTraveller33456
Enjoyed cofee and croissant and Acai bowl here, and enjoyed every minute. Buy small breakfast from Dogtown cofee and enjoy in the beautiful lobby loundge. Service is with a smile.
Nelli S
The lobby lounge is cozy and charming, but the food is not tasty. The ingredients in the salad don't mutch together, the dressing is also strange. The service is very slow.
Gordon Kwong
They have created a cozy lounge offering some outstanding cocktails and offer dinner with some great meals. An exciting addition to the Miramar
A serious bar with courteous and helpful staff. Nice ambience in an excellent hotel. An excellent selection of gins and other drinks, as well as specialty cocktails.
globetrotter1984045
My husband and I visited the hotel this weekend as a staycation and were not impressed. Check in: Was ok, desk attendant seemed busy and the interaction felt very impersonal. Room: Not happy, we opted for a room that had a balcony and ocean view. We ended up on the second floor directly on top of the roof that was visibly covered in trash (towels, cigarettes, pens and candy wrappers). The bathroom faucets (both sink and shower) were leaking and felt dated. Overall the room was incredibly basic and felt rough around the edges. I had expected more when spending close to $500/night. Room service: only prepackaged foods and no sweet items available after 10pm. Breakfast: We had breakfast in the morning at the Fig restaurant. I ordered the avocado toast, more like a cucumber toast with some industrial made guacamole below. Check out: process felt more personal but might have been since I brought up some of the issues.
kimsE8938QM
My daughter is attending UCLA in the fall. I am looking for routine lodging when I visit her. This hotel is located in Santa Monica within walking distance of shops, restaurants and the beach. The location is wonderful. The room itself is average. I was however extremely disappointed with the outdoor accommodations. We stayed for 4 days and the outdoor chairs were first come first serve. We made several attempts each day to get a lounge chair and not one day were we able to.
sheilamE3358NW
Lobby and Fig Restaurant noise was totally unacceptable due to a lack of sound absorbing carpeting. On each of my four days at the hotel, I observed people in the lobby bar and Fig Restaurant literally yelling at the person sitting next to them. I've never seen anything like this in my entire life! A chaotic atmosphere due to guest decibel levels. Piped music is far too loud, as well. I'd like to add another issue that was totally off putting. Upon checking in after a long flight, the young lady at the Front Desk informed me that my room would not be cleaned nor would my bed be made each morning. I'm 78 years old and was taught by my nanny to make my own bed every day since age four! Why would I pay $447+/night and be expected to make my own bed? This is the first time in 50 years of global (Australasian/European) business/pleasure travels that I've been told, in essence, "Make your own bed!" I mentioned this to a few business associates in Santa Monica and they were simply aghast. While I understand California water restrictions for sheets and towels and perhaps loss of staff due to COVID and other issues, I refuse to accept that a hotel now expects guests to make their own beds, tidy their own rooms, empty their own trash, and use the same towels for a four night stay. However, the cleaning women were SUPERB in every way. Cheerful, quick, and thorough! Simply superb!! Unfortunately, on one morning when I asked for an additional bar of soap, the women told me she didn't have any soap on her cart. I mean, truly, why wouldn't the hotel supply her cart with essential guest needs, i.e., soap? She was more than willing to run to get some but time away from her routine troubled me so I told her to forget it. I bought a bar of soap at CVS that day. How does that strike you? On a brighter note, the food was superb in the Fig Restaurant; I had asked for a quiet corner because one man in our group was celebrating his 81st birthday. The manager went out of her way, quickly and efficiently, to bring us blankets and a heating element as it was a rather chilly evening. So, my two concerns for your future reputation is 1) how can the Fairmont Miramar lower guest and other ambient noise in the lobby and restaurant and 2) how can the Fairmont Miramar end the expectation of business guests, or any guests for that matter, to clean their own rooms? Very basic hospitality industry issues for management to discuss and remedy. Sheila Magee
paulvF5754YL
I was there for a wedding and have stayed there before. Always a great experience. Rooms are clean and the staff is incredible and friendly. Easy access to the beach and restaurants in the area. The restaurant in the hotel is great too! Overall, it was a great stay!
Went for a business meeting and had a snack and a drink at the lobby bar/restaurant. Definitely feels like you’re on vacation. Very relaxing yet upscale vibe. The staff was attentive and the outside area was very a pleasant oasis complete with small waterfall koi pond.
Atmosphere: 4
Food: 4
Service: 5
The garden area is a great retreat. Food is quite good, skip the dreary fries, and service is friendly and attentive.
Atmosphere: 5
Food: 4
Service: 5
I had a dinner at the lobby lounge and it was the best customer service experience I’ve had in LA so far. Customer service differs from country to country/culture to culture. I’m from Central Asia and I believed that our customer service was unmatchable but Luis proved me wrong. Politeness and ability to understand and read what the customer wants - 1000/10. I love green tea, and I asked him to put two tea bags in one pot; not only he did that, he also brought a bigger pot so that it doesn’t run out that fast. He was extremely attentive and nice to me the whole time, which is rare. Thank you, you’re the best ??
At this altitude of accommodations and No ApplePay ? Ridiculous.
Maricela, our waitress, at the LOBBY LOUNGE was AMAZING! She was extremely kind and made the experience enjoyable. I got the home style breakfast and my friend got the açaí bowl. They were both good. We sat outside by the coy pond. They turned on the heaters next to us and it was very cozy! Thanks Maricela!
Worst service of any Fairmont we have stayed in. Food was medicore and still took over an hour. Waitress was rude, did not check in and seemed to not care at all about guests. It took an hour to get a hot water with lemon. Very sad but based on the service, we doubt they would care about a review. Trading on Fairmont name to stay open, or it would certainly be closed. Just gross.
Food was great but the service was even better!! Thank you German for making our day better! Stopping at the bar/lounge made the last day of our trip perfect. Staff was very kid friendly and made our grandson feel most welcome!
Enjoyed cofee and croissant and Acai bowl here, and enjoyed every minute. Buy small breakfast from Dogtown cofee and enjoy in the beautiful lobby loundge. Service is with a smile.
The lobby lounge is cozy and charming, but the food is not tasty. The ingredients in the salad don't mutch together, the dressing is also strange. The service is very slow.
They have created a cozy lounge offering some outstanding cocktails and offer dinner with some great meals. An exciting addition to the Miramar
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
A serious bar with courteous and helpful staff. Nice ambience in an excellent hotel. An excellent selection of gins and other drinks, as well as specialty cocktails.
My husband and I visited the hotel this weekend as a staycation and were not impressed. Check in: Was ok, desk attendant seemed busy and the interaction felt very impersonal. Room: Not happy, we opted for a room that had a balcony and ocean view. We ended up on the second floor directly on top of the roof that was visibly covered in trash (towels, cigarettes, pens and candy wrappers). The bathroom faucets (both sink and shower) were leaking and felt dated. Overall the room was incredibly basic and felt rough around the edges. I had expected more when spending close to $500/night. Room service: only prepackaged foods and no sweet items available after 10pm. Breakfast: We had breakfast in the morning at the Fig restaurant. I ordered the avocado toast, more like a cucumber toast with some industrial made guacamole below. Check out: process felt more personal but might have been since I brought up some of the issues.
My daughter is attending UCLA in the fall. I am looking for routine lodging when I visit her. This hotel is located in Santa Monica within walking distance of shops, restaurants and the beach. The location is wonderful. The room itself is average. I was however extremely disappointed with the outdoor accommodations. We stayed for 4 days and the outdoor chairs were first come first serve. We made several attempts each day to get a lounge chair and not one day were we able to.
Lobby and Fig Restaurant noise was totally unacceptable due to a lack of sound absorbing carpeting. On each of my four days at the hotel, I observed people in the lobby bar and Fig Restaurant literally yelling at the person sitting next to them. I've never seen anything like this in my entire life! A chaotic atmosphere due to guest decibel levels. Piped music is far too loud, as well. I'd like to add another issue that was totally off putting. Upon checking in after a long flight, the young lady at the Front Desk informed me that my room would not be cleaned nor would my bed be made each morning. I'm 78 years old and was taught by my nanny to make my own bed every day since age four! Why would I pay $447+/night and be expected to make my own bed? This is the first time in 50 years of global (Australasian/European) business/pleasure travels that I've been told, in essence, "Make your own bed!" I mentioned this to a few business associates in Santa Monica and they were simply aghast. While I understand California water restrictions for sheets and towels and perhaps loss of staff due to COVID and other issues, I refuse to accept that a hotel now expects guests to make their own beds, tidy their own rooms, empty their own trash, and use the same towels for a four night stay. However, the cleaning women were SUPERB in every way. Cheerful, quick, and thorough! Simply superb!! Unfortunately, on one morning when I asked for an additional bar of soap, the women told me she didn't have any soap on her cart. I mean, truly, why wouldn't the hotel supply her cart with essential guest needs, i.e., soap? She was more than willing to run to get some but time away from her routine troubled me so I told her to forget it. I bought a bar of soap at CVS that day. How does that strike you? On a brighter note, the food was superb in the Fig Restaurant; I had asked for a quiet corner because one man in our group was celebrating his 81st birthday. The manager went out of her way, quickly and efficiently, to bring us blankets and a heating element as it was a rather chilly evening. So, my two concerns for your future reputation is 1) how can the Fairmont Miramar lower guest and other ambient noise in the lobby and restaurant and 2) how can the Fairmont Miramar end the expectation of business guests, or any guests for that matter, to clean their own rooms? Very basic hospitality industry issues for management to discuss and remedy. Sheila Magee
I was there for a wedding and have stayed there before. Always a great experience. Rooms are clean and the staff is incredible and friendly. Easy access to the beach and restaurants in the area. The restaurant in the hotel is great too! Overall, it was a great stay!
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