Amazing food and service and beautiful interior design
Arlene
It is very difficult to get a hold of anyone at the restaurant to ask about reservations and what time dinner started, I had to call the Food/Beverage dept. multiple times to try and secure an early reservation to which I was asked to email and call again the next morning. It was unfortunate since this was a business dinner and had to go back to my clients about a "pending reservation" and that we may or may not secure an early dinner. Upon arrival, there wasn't a host to greet us so the group walked to the bar asking where we should check-in for a reservation. After finally being sat, the server did not walk us through the menu nor check on us throughout our stay (it was all our first time). It seemed another gentleman had to close us out as I could not find our server. The restaurant seemed to have preferred to cater their hotel guests as we all felt ignored during our business dinner.
AndyH
Amazing areas to dine. We sat at the library area very quiet but very great for a date. Loved it so much, the services was also top notch and the food was delightful. Definitely recommend
Im sad to leave a negative review but soing so i hope it changes! This place is one of my favorites aesthetic wise and the food is great but the service sucks. Sat for 45 before anyone came over to help finally had to flag somebody down. Took 30 min to get our coffees never asked if we would like a refill. Forgot half our breakfast and delivered it totally dry and burnt the last five minutes. Just disappointing
BethM
Overall, a great evening. I celebrated my birthday with a group of friends and had reserved one table because a few of us were eating, and the rest were stopping by for drinks and would go to the bar. The manager came to check on us right away and ensure we didn't need another table and was fine if we wanted to allow more people to sit at the table (it was reserved for 6). The ambience can't be beat - gorgeous decor. I would have left five stars except the server was TERRIBLE. Major attitude from the start even though our table was doing everything to be easygoing (only splitting check in two, etc.) He acted as if it was an inconvenience to do anything for us and beyond stopping by once to see if we needed another round of drinks, he was nowhere to be found the rest of the night. We had to go flag him down or ask another server to send him over. We were trying to give him a good tab and spent the evening there, so his loss! There was even a point later in the evening where my friend and I were walking around to look at decor and he walked by and did this weird stare down thing to me. BIZARRE. My friend was like wow, what was that about. So unprofessional. The only other bummer was there was supposed to be a DJ but I guess they changed their calendar last minute. Regardless, there was upbeat background music so not a huge deal. It's definitely not the cheapest spot but for a celebration or special evening, it's a good place to go. Just get the right server...
JimD
Nice atmosphere, front of house very nice and helpful. Two negatives. 1. No signage. Inside the Profit Hotel 2. Kitchen was slow. Food, while a bit unusual, was very tasty with food sized portions.
Della
The food was so good, but the service was terrible. Took us almost 2 hours to get our food, which was a salad, and he lost a credit card. Been in the last and service was great, so I don't know what happened!
Deepa Shah
racist and condescending service. Restaurant was empty and the manager and hostess moved us multiple times without any reason and made us leave for absolutely no reason. Manager was a female named
Atmosphere: 1
Food: 1
Service: 1
Cole Kennedy
Atmosphere and interiors are better than the food, but the food is still fine.
Foodie
Our foray into the Palm's reputed $95 Afternoon Tea Experience, a ritual my friend and I savor monthly, ended up a mixed bag of delights and disappointments. Dressed to impress for what we anticipated to be a refined afternoon, we arrived at our 12:30 reservation, booked via OpenTable, only to be greeted by the first of several annoyances. The setting was undeniably charming, with our table (although dirty when we were seated) affording a sweeping view of the elegant room. However, the serenity was short-lived. Merely ten minutes in, we were surprised by the manager's revelation: tea service didn't start until 2:00 PM, contradicting our confirmed booking. This oversight brushed off as a mere 'glitch,' forced us to pivot to a brunch or lunch option. Adding to the confusion, we were handed mismatched menus, one for brunch and another for lunch. It was an irksome error, though minor in the grand scheme. When the food did arrive, it was, thankfully, a high point - skillfully prepared and delicious. The manager's attempts at appeasement - first offering complimentary bubbly, then a smoothie, and finally a promise to discount our bill - were well-intentioned but ultimately fell flat. Our hopes for a gesture of goodwill were dashed when, after a frustrating hour-long wait (and three requests) for the bill, we discovered no discount had been applied. While the food and ambiance were commendable, the experience was tinged with a sense of disorganization and unfulfilled promises. On a day when the restaurant was scarcely filled, such lapses seemed all the more glaring. It was a lesson in tempered expectations: excellent cuisine and setting, marred by a series of operational blunders that left us more annoyed than appeased.
The food was really nice but value for money was poor; the plate sizes were very small. A pasta cost $35-40 for four pieces of pasta. I enjoyed the ambience but this place is too overpriced for me. The waitresses were lovely and very helpful though :)
Jennifer R.
The ambience and decor are amazing. I loved it here and thought it was a great place to have a drink and hang. We were here on NYE and had a late dinner. The service was incredibly slow (2.5 hours) and I could tell we were not the only ones that felt annoyed. I witnessed one man continually trying to flag down a server who just kept walking by and ignoring him. I also witnessed another guy that was seated in the library area with his wife get up and go to the hostess and let them know that they were ready to order. Our waiter never checked in and didn't ask if we wanted additional drinks. We had to ask a busser for the check since our server was M.I.A. It operated like a lounge vs. a restaurant. Not everyone just wanted to chill out all night but the lack of attentiveness left us spending the majority of our night here. Fortunately we were staying on property but if we had other plans this would have been infuriating.
7 Sisters Interiors
Superb ambiance and service. Enjoyed turmeric latte and avocado sandwich. All was excellent ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
Honestly pretty mediocre. They forgot a dish, even though the server repeated our order back to us. Up charged $7 for a dirty martini... never heard of that in my life and I live in NYC. Server came by maybe 2x the whole time, and it was hard to reach him. The only person who was attentive was the busser/runner who came by multiple times to check in on us.
Came for HH and found out upon seating they weren't doing HH... bummer. We were told they were redoing the menu - somewhat confusing considering the HH menu is just select items discounted from the regular menu so not sure why it wouldn't be doable in the meantime. Hard to find anything to complain about otherwise, I always love coming to Palma. Service is impeccable, ambiance is lovely, and though somewhat pricey, everything on the menu is delicious and worth it. Will definitely return.
Amazing food and service and beautiful interior design
It is very difficult to get a hold of anyone at the restaurant to ask about reservations and what time dinner started, I had to call the Food/Beverage dept. multiple times to try and secure an early reservation to which I was asked to email and call again the next morning. It was unfortunate since this was a business dinner and had to go back to my clients about a "pending reservation" and that we may or may not secure an early dinner. Upon arrival, there wasn't a host to greet us so the group walked to the bar asking where we should check-in for a reservation. After finally being sat, the server did not walk us through the menu nor check on us throughout our stay (it was all our first time). It seemed another gentleman had to close us out as I could not find our server. The restaurant seemed to have preferred to cater their hotel guests as we all felt ignored during our business dinner.
Amazing areas to dine. We sat at the library area very quiet but very great for a date. Loved it so much, the services was also top notch and the food was delightful. Definitely recommend
Im sad to leave a negative review but soing so i hope it changes! This place is one of my favorites aesthetic wise and the food is great but the service sucks. Sat for 45 before anyone came over to help finally had to flag somebody down. Took 30 min to get our coffees never asked if we would like a refill. Forgot half our breakfast and delivered it totally dry and burnt the last five minutes. Just disappointing
Overall, a great evening. I celebrated my birthday with a group of friends and had reserved one table because a few of us were eating, and the rest were stopping by for drinks and would go to the bar. The manager came to check on us right away and ensure we didn't need another table and was fine if we wanted to allow more people to sit at the table (it was reserved for 6). The ambience can't be beat - gorgeous decor. I would have left five stars except the server was TERRIBLE. Major attitude from the start even though our table was doing everything to be easygoing (only splitting check in two, etc.) He acted as if it was an inconvenience to do anything for us and beyond stopping by once to see if we needed another round of drinks, he was nowhere to be found the rest of the night. We had to go flag him down or ask another server to send him over. We were trying to give him a good tab and spent the evening there, so his loss! There was even a point later in the evening where my friend and I were walking around to look at decor and he walked by and did this weird stare down thing to me. BIZARRE. My friend was like wow, what was that about. So unprofessional. The only other bummer was there was supposed to be a DJ but I guess they changed their calendar last minute. Regardless, there was upbeat background music so not a huge deal. It's definitely not the cheapest spot but for a celebration or special evening, it's a good place to go. Just get the right server...
Nice atmosphere, front of house very nice and helpful. Two negatives. 1. No signage. Inside the Profit Hotel 2. Kitchen was slow. Food, while a bit unusual, was very tasty with food sized portions.
The food was so good, but the service was terrible. Took us almost 2 hours to get our food, which was a salad, and he lost a credit card. Been in the last and service was great, so I don't know what happened!
racist and condescending service. Restaurant was empty and the manager and hostess moved us multiple times without any reason and made us leave for absolutely no reason. Manager was a female named
Atmosphere: 1
Food: 1
Service: 1
Atmosphere and interiors are better than the food, but the food is still fine.
Our foray into the Palm's reputed $95 Afternoon Tea Experience, a ritual my friend and I savor monthly, ended up a mixed bag of delights and disappointments. Dressed to impress for what we anticipated to be a refined afternoon, we arrived at our 12:30 reservation, booked via OpenTable, only to be greeted by the first of several annoyances. The setting was undeniably charming, with our table (although dirty when we were seated) affording a sweeping view of the elegant room. However, the serenity was short-lived. Merely ten minutes in, we were surprised by the manager's revelation: tea service didn't start until 2:00 PM, contradicting our confirmed booking. This oversight brushed off as a mere 'glitch,' forced us to pivot to a brunch or lunch option. Adding to the confusion, we were handed mismatched menus, one for brunch and another for lunch. It was an irksome error, though minor in the grand scheme. When the food did arrive, it was, thankfully, a high point - skillfully prepared and delicious. The manager's attempts at appeasement - first offering complimentary bubbly, then a smoothie, and finally a promise to discount our bill - were well-intentioned but ultimately fell flat. Our hopes for a gesture of goodwill were dashed when, after a frustrating hour-long wait (and three requests) for the bill, we discovered no discount had been applied. While the food and ambiance were commendable, the experience was tinged with a sense of disorganization and unfulfilled promises. On a day when the restaurant was scarcely filled, such lapses seemed all the more glaring. It was a lesson in tempered expectations: excellent cuisine and setting, marred by a series of operational blunders that left us more annoyed than appeased.
Restaurantji Recommends
The food was really nice but value for money was poor; the plate sizes were very small. A pasta cost $35-40 for four pieces of pasta. I enjoyed the ambience but this place is too overpriced for me. The waitresses were lovely and very helpful though :)
The ambience and decor are amazing. I loved it here and thought it was a great place to have a drink and hang. We were here on NYE and had a late dinner. The service was incredibly slow (2.5 hours) and I could tell we were not the only ones that felt annoyed. I witnessed one man continually trying to flag down a server who just kept walking by and ignoring him. I also witnessed another guy that was seated in the library area with his wife get up and go to the hostess and let them know that they were ready to order. Our waiter never checked in and didn't ask if we wanted additional drinks. We had to ask a busser for the check since our server was M.I.A. It operated like a lounge vs. a restaurant. Not everyone just wanted to chill out all night but the lack of attentiveness left us spending the majority of our night here. Fortunately we were staying on property but if we had other plans this would have been infuriating.
Superb ambiance and service. Enjoyed turmeric latte and avocado sandwich. All was excellent ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
Honestly pretty mediocre. They forgot a dish, even though the server repeated our order back to us. Up charged $7 for a dirty martini... never heard of that in my life and I live in NYC. Server came by maybe 2x the whole time, and it was hard to reach him. The only person who was attentive was the busser/runner who came by multiple times to check in on us.
Came for HH and found out upon seating they weren't doing HH... bummer. We were told they were redoing the menu - somewhat confusing considering the HH menu is just select items discounted from the regular menu so not sure why it wouldn't be doable in the meantime. Hard to find anything to complain about otherwise, I always love coming to Palma. Service is impeccable, ambiance is lovely, and though somewhat pricey, everything on the menu is delicious and worth it. Will definitely return.