Scoops Ice Cream & Treats

Such a good funnel cake. Massive portion sizes and great value for money considering the location. Would highly recommend the strawberry one

Atmosphere: 4

Food: 5

Service: 4

Great place to have ice cream or drinks and bests. You can make the hole cons ready yourself with whatever toppings you want, ranging from a simple 128 and a 1/2 dollars over a complete 1 at 12 and a 1/2 the final cake, it's simply superb cones are very fresh and with the weather. It feels like big treat, amazing footfalls and great service

Atmosphere: 5

Food: 5

Service: 5

My husband and I visited Scoops Creamery in Santa Monica 🌴☀️, excited to enjoy some ice cream 🍨 after a long walk 🚶‍♀️. Unfortunately, our experience was incredibly disappointing 😔 — not because of the product itself (which tasted great 😋), but because of the service and overall attitude from the staff 🙄.

Negatives ❌:
• Unfriendly service 😒🙅‍♂️ – The man taking our order acted as if we were bothering him 🤷‍♀️, with a dismissive attitude from start to finish. Instead of explaining the menu 📜 or helping us understand the options 🤔, he seemed irritated and impatient 😤. My husband even made a light, sarcastic comment — “Sorry we’re tourists and don’t know how to order” — but the cashier didn’t react at all 😶. It felt like he either didn’t care or was having a really bad day.
• Lack of guidance 🗣️🚫 – I ordered two scoops in a cone 🍦 , but no one told me the scoops wouldn’t fit. When they handed it to me, the ice cream immediately started melting and breaking apart 🍦💧, dripping all over my hands ✋, pants 👖and my shirt 👚 .
• Poor problem handling 🆘 – I had to shout, “Please, give me a cup! It’s going to fall!” 📢 A young girl finally brought one, but by then it was already a mess. The staff could see from the start that it wouldn’t fit — they could have offered a larger cup 🥤 or suggested paying extra 💵 for a better option.
• Messy aftermath 🧼🫧 – We ended up standing there trying to eat quickly 😅, while it dripped everywhere. Later, we had to wash our hands thoroughly 🧴 and even wash our clothes 🧺 because they were covered in ice cream.

Positives ✅:
• Taste 😋🍦 – The ice cream itself was delicious, creamy, and flavorful. If only the service matched the quality of the product.

Overall impression 📝:
The careless attitude and lack of basic customer service completely ruined what could have been a great moment 💔. We were polite and respectful 🙏, but received indifference in return. It’s disappointing to see this kind of service in a place with such potential 🌟.

Recommendations 💡:
1. Train staff in customer service 🤝 – A warm welcome and willingness to help go a long way.
2. Guide customers through the ordering process 🗣️ – Especially if the menu isn’t self-explanatory.
3. Anticipate problems and offer solutions proactively 🧠 – For example, if scoops won’t fit, suggest a larger cup or cone before handing it over.
4. Maintain professionalism 👔 – Even if it’s a tough day, guests shouldn’t feel like they’re an inconvenience.

Delicious ice cream deserves equally good service 🍦✨ — and unfortunately, that wasn’t the case for us here.

Food: 5

This is not the funnel cake I expected. The whole cake is crispy and missing the fluffy middle and distinctive zig-zag shape.

Atmosphere: 3

Food: 3

Service: 5

Santa Monica Pier and the treats were huge and delicious! I’m just sorry I couldn’t finish my funnel cake! The lines weren’t too long and service was pretty quick!

Atmosphere: 5

Food: 5

Service: 5

Ice cream and funnel cake shop at Santa Monica Pier. I like cookie-monster. The seatings in front were a little dirty, but was packed, so everyone was trying to find seatings.

Ice cream is bitter and funnel cake is simply fried sugar.

Food wasn't good, but omg look at the sun dude it's so hot my cars melting and concretes not.

Atmosphere: 5

Food: 2

Service: 5

We got the churro funnel cake with vanilla bean ice cream and it was amazing!

Friendly staff
Big portion
So

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Funnel Cake, Cookies & Cream, Strawberry, Whipped Cream

Called our number, said they are making our ice cream but forgot

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Funnel Cake

horrible place, overhyped, foreign workers with accents that hate their jobs :)

Really good ice cream, super creamy

Atmosphere: 5

Food: 5

Service: 5

Asked for milkshakes, but was told they were not making them. Ordered an ice cream then, when I picked it up, saw milkshakes being prepared. When I inquired about it, a lady was upset and yelled at me...anyway...the ice cream was not that bad. If you can, go someplace

Atmosphere: 1

Food: 1

Service: 1

Need to wait 20 minutes just to pick up ice-

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Whipped Cream