I came in, purchased a coffee. Was attempting to work a bit on a project with my laptop. The music was blaring. I politely asked the barista if she could lower the music just a bit. She said ok. The music seemed to get even louder. Very disappointing. not to mention distracting and disturbing. Will not be back.
Atmosphere: 1
Food: 2
Service: 2
Reema Al-Ali
On September 26th, I visited this Starbucks with some friends, and we enjoyed a few coffee cups. Around 5:55 pm, an employee approached me to inform me that the store would be closing in five minutes “at 6 pm”. I immediately asked to use the restroom before they closed. The employee began giving me the passcode, but suddenly, another employee loudly interrupted, saying, "Don't give it to her, we are closing in four minutes!"
The first employee seemed shocked by this outburst, and I was equally surprised by such unprofessional behavior. As a customer, I believe I have the right to use the restroom, especially given that I am diabetic and usually need to use it after drinking coffee. Instead of allowing me to use the restroom, this employee spent four minutes arguing with me, which could have easily been avoided since it would have taken me just two minutes to use the facility.
She then threatened me with trespassing if I didn't leave by 6 pm. This interaction was unnecessary and rude, especially considering Starbucks' reputation for customer service. I ended up using a restroom at a neighboring establishment, which was frustrating. While I'm not entirely sure of the employee's name, her colleague mentioned "Venica" in a hesitant tone. I have a video recording of the incident.
I hope this serves as a reminder to train employees on how to treat customers respectfully, in line with the good reputation Starbucks has built. MOST IMPORTANTLY, PLEASE TEACH YOUR EMPLOYEES THE LAW. CUSTOMERS HAVE RIGHTS, AND STARBUCKS SHOULD ENSURE THAT ITS STAFF UNDERSTANDS THIS AND TREATS PEOPLE WITH THE RESPECT THEY DESERVE.
Atmosphere: 1
Food: 1
Service: 1
Max Smith
Pretty rude service but coffee was good.
Atmosphere: 2
Food: 4
Service: 1
Ed Sarkisyan
They’re shutting door doors down five minutes before closing time on a
Service: 1
Cengiz Canberk
It’s a good Starbucks store with its location.
Atmosphere: 3
Food: 3
Service: 4
Alex Moffitt
Honestly one of the more run down looking Starbucks I’ve been to. The coffee was good and the sandwich was as good as anywhere else.The staff was super friendly, that I will say.
Atmosphere: 3
Food: 4
Service: 5
BrianC TheHallelujahman
I am an Uber eats driver.Frappacino Chip Chocolate.More ice yhan coffee. Too late, ten minutes later to shop again and they said they would have to charge the fiull amount again. I have learned that the customer is aleaysvforst.
mary mayo
At op Blvd in Santa Monica Gabriella’s kindness went over and above. The patron behind me was extremely rude to me for asking a question instead of fast ordering. While I waited for my order Gabriella called mw over, apologized for the rude patron and I now am so happy for the rest of my day. Thank you Gabriella!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham & Swiss Croissant
Amber Marshall
Santa Monica is the most inhospitable city I have ever visited. There are NO outlets in the coffee shops. The employees explained that it is because of the unhoused population. I think Starbucks thought this was an understandable concept for its customers but it’s actually pretty gross. This was the second location I visited in the area while here. The employees here are amazing and accommodating. I wish Starbucks had the same ethics as their employees.
It's national coffee day so I thought of stopping by at Starbucks. Unfortunately, they weren't offering anything on that day, but Sharlyn (might have misspelled it) gave me free coffee and a donut. Thanks so much!!
24589 ;)))))
I came in, purchased a coffee. Was attempting to work a bit on a project with my laptop. The music was blaring. I politely asked the barista if she could lower the music just a bit. She said ok. The music seemed to get even louder. Very disappointing. not to mention distracting and disturbing. Will not be back.
Atmosphere: 1
Food: 2
Service: 2
On September 26th, I visited this Starbucks with some friends, and we enjoyed a few coffee cups. Around 5:55 pm, an employee approached me to inform me that the store would be closing in five minutes “at 6 pm”. I immediately asked to use the restroom before they closed. The employee began giving me the passcode, but suddenly, another employee loudly interrupted, saying, "Don't give it to her, we are closing in four minutes!"
The first employee seemed shocked by this outburst, and I was equally surprised by such unprofessional behavior. As a customer, I believe I have the right to use the restroom, especially given that I am diabetic and usually need to use it after drinking coffee. Instead of allowing me to use the restroom, this employee spent four minutes arguing with me, which could have easily been avoided since it would have taken me just two minutes to use the facility.
She then threatened me with trespassing if I didn't leave by 6 pm. This interaction was unnecessary and rude, especially considering Starbucks' reputation for customer service. I ended up using a restroom at a neighboring establishment, which was frustrating. While I'm not entirely sure of the employee's name, her colleague mentioned "Venica" in a hesitant tone. I have a video recording of the incident.
I hope this serves as a reminder to train employees on how to treat customers respectfully, in line with the good reputation Starbucks has built. MOST IMPORTANTLY, PLEASE TEACH YOUR EMPLOYEES THE LAW. CUSTOMERS HAVE RIGHTS, AND STARBUCKS SHOULD ENSURE THAT ITS STAFF UNDERSTANDS THIS AND TREATS PEOPLE WITH THE RESPECT THEY DESERVE.
Atmosphere: 1
Food: 1
Service: 1
Pretty rude service but coffee was good.
Atmosphere: 2
Food: 4
Service: 1
They’re shutting door doors down five minutes before closing time on a
Service: 1
It’s a good Starbucks store with its location.
Atmosphere: 3
Food: 3
Service: 4
Honestly one of the more run down looking Starbucks I’ve been to. The coffee was good and the sandwich was as good as anywhere else.The staff was super friendly, that I will say.
Atmosphere: 3
Food: 4
Service: 5
I am an Uber eats driver.Frappacino Chip Chocolate.More ice yhan coffee. Too late, ten minutes later to shop again and they said they would have to charge the fiull amount again. I have learned that the customer is aleaysvforst.
At op Blvd in Santa Monica Gabriella’s kindness went over and above. The patron behind me was extremely rude to me for asking a question instead of fast ordering. While I waited for my order Gabriella called mw over, apologized for the rude patron and I now am so happy for the rest of my day. Thank you Gabriella!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham & Swiss Croissant
Santa Monica is the most inhospitable city I have ever visited. There are NO outlets in the coffee shops. The employees explained that it is because of the unhoused population. I think Starbucks thought this was an understandable concept for its customers but it’s actually pretty gross. This was the second location I visited in the area while here. The employees here are amazing and accommodating. I wish Starbucks had the same ethics as their employees.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It's national coffee day so I thought of stopping by at Starbucks. Unfortunately, they weren't offering anything on that day, but Sharlyn (might have misspelled it) gave me free coffee and a donut. Thanks so much!!
Atmosphere: 5
Food: 5
Service: 5
No outlets
Starbucks with long lines, good service
Thanks for the delicious coffee
The best thing is the Wi-Fi.
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