Starbucks on 3rd Street Promenade is a super cozy stop right in the middle of everything. The team is consistently friendly and welcoming, and the service is quick even when it’s busy. Great place to grab a coffee or matcha, reset for a bit, and enjoy the Promenade vibe.
Atmosphere: 5
Food: 5
Service: 5
Ken Snyder
This Starbucks is always busy, but the staff is friendly and hardworking. I also appreciate that they turn the drinks so you can actually read the label, maybe it’s a new company policy, but it’s something most Starbucks never did. The location is great, and they have their furniture back. My only complaints are that the wait can be long because of how busy it gets, and my usual drink costs about 50 cents more here than at other locations.
Atmosphere: 4
Service: 5
Melody Gonzalez
As a local Santa Monica resident and local business owner, I’m beyond disappointed in this starbucks location. I was denied free water on a very hot day. It was a Monday and they weren’t busy at all. It’s California Law for restaurants and coffee shops to provide free water, yet the barista refused to give me a cup of free tap water (even after asking nicely). This is the last time I will ever set foot in a starbucks, and am happy that two of their locations recently closed in my neighborhood. From now on, I’ll ONLY support local coffee shops. If you’re looking for good coffee in Santa Monica, there are better options like; LOKL HAUS, blossom and friends, or Espresso Cielo(downtown Santa Monica). For delicious hot chocolate go to Bacio di Latte.
Atmosphere: 1
Service: 1
Logan M
Ridiculous, Starbucks has new wall chargers. For the first time, walls allows charging polls. Homeless people now steal. As a new person, I unwittingly fell for that TRAP, and had my belongs Stolen. Supervisor refused to HELP. Instead, she Called the POLICE on ME. RIDICULOUS. Yeah, Police Agreed. Got the Thieve's Photo. Got Starbucks store VIDEO Footage by Detective. Stuppiid waste of time. Store Supervisor didn't help.
Atmosphere: 2
Food: 3
Service: 1
Antonio Lopez
I like this place but today I was very disappointed, the waitress made me waiting longer because they were talking about something else with the client. In specific about their instagram .Right away I told her that I was on hurry, the client said( I’m sorry) and she replied ( you’re good
Alex Butenko
Today was my worst coffee shop experience ever. I visited to order my typical drink and despite having some accent as I live in US for just 8 years I never have issues with being understood. I asked for Venti Latte with Whole Milk and wanted it Hot. Associate didn’t understood me and just didn’t add any item to my order. I asked why they added nothing, they didn’t even ask me to repeat. So I repeat 5 times and they didn’t understand me but there was not respect, no desire to help, just arrogance and annoyance. I pointed their disrespect out and said loudly I’m ordering nothing if so. Another associate “David” started shouting at me “you are older and should show respect those younger associates”. He was delusional. First of all everyone deserves respect regardless of age. Second, in fact in many cultures older people are considered to deserve respect but we are in customer centric business where mutual respect and respect to customer should be the focus. I find commenting on my age extremely disrespectful and offensive. They literally tried to shame a customer based on their age. I made it clear I will report such and file a complaint so that guy David said “get out of my store”. I’m not inventing, he even repeat that “get out of my store”. Are they delusional? They are not owners of that store. Does Starbucks train associate to remove unwanted customers saying “get out”? Finally, that guy David said this “you acting like those homeless guys from outside”. I asked him to repeat and he repeat “you act like homeless”. Hey Starbucks, you train your associates to disrespect people based on their income and housing conditions??? In fact my income is probably higher than entire shift combined, I’m not homeless but different people are at different stages and some are homeless because of various reasons which are not their fault. While some of them cause disturbance framing it as homeless are bad or disgusting or anything like that is very disrespectful. That entitled dude doesn’t known what life prepares for him to act in such an arrogant manner. I’ve been through a lot before earning more money than he can even imagine and if he considers such comments in age, homeless people or attitude to accents Ok he should never be allowed to interact with customers. However, another associate was present and hearing all that stuff and she just said “I am the manager, leave the store or I will ask to escort you out”. So Starbucks managers fully embrace disrespecting and harassing customers. I will not step into any Starbucks until this shift is fired.
Atmosphere: 1
Service: 1
Sherri Snyder
The staff is always friendly and the coffee ☕ is ooooh so good 💯
Starbucks hot chocolate coffee is very very tasty and I love to drink the same any number of times.
Atmosphere: 5
Food: 5
Service: 5
Catherine Cruz
Beautiful Starbucks. Well located on 3rd Street Promenade, I just thought pretty strange that they don’t have any tables inside, today was very wind and I would love to sit inside drinking my coffee. It is a huge place with a lot of empty space inside. The service went fast and they were nice.
Atmosphere: 4
Food: 5
Service: 4
Sam Abed
I'm disappointed, the waiter doesn't pay any attention to the customers, the service sucks, plus there are no toilets for those who drink, which is even worse. I and the whole family will never go to Starbucks again.
Atmosphere: 1
Service: 1
Patty Alva
Bryan was Very nice, good customer service. There was another guy there he was RUDE. I purchased a Cup/Tumbler took FOREVER to help me and he gave me a UGLY attitude. But Bryan who was Very Patient and NICE took my order & made our Drinks VERY GOOD! Thanks Bryan.
Starbucks on 3rd Street Promenade is a super cozy stop right in the middle of everything. The team is consistently friendly and welcoming, and the service is quick even when it’s busy. Great place to grab a coffee or matcha, reset for a bit, and enjoy the Promenade vibe.
Atmosphere: 5
Food: 5
Service: 5
This Starbucks is always busy, but the staff is friendly and hardworking. I also appreciate that they turn the drinks so you can actually read the label, maybe it’s a new company policy, but it’s something most Starbucks never did. The location is great, and they have their furniture back. My only complaints are that the wait can be long because of how busy it gets, and my usual drink costs about 50 cents more here than at other locations.
Atmosphere: 4
Service: 5
As a local Santa Monica resident and local business owner, I’m beyond disappointed in this starbucks location. I was denied free water on a very hot day. It was a Monday and they weren’t busy at all. It’s California Law for restaurants and coffee shops to provide free water, yet the barista refused to give me a cup of free tap water (even after asking nicely). This is the last time I will ever set foot in a starbucks, and am happy that two of their locations recently closed in my neighborhood. From now on, I’ll ONLY support local coffee shops. If you’re looking for good coffee in Santa Monica, there are better options like; LOKL HAUS, blossom and friends, or Espresso Cielo(downtown Santa Monica). For delicious hot chocolate go to Bacio di Latte.
Atmosphere: 1
Service: 1
Ridiculous, Starbucks has new wall chargers. For the first time, walls allows charging polls. Homeless people now steal. As a new person, I unwittingly fell for that TRAP, and had my belongs Stolen. Supervisor refused to HELP. Instead, she Called the POLICE on ME. RIDICULOUS. Yeah, Police Agreed. Got the Thieve's Photo. Got Starbucks store VIDEO Footage by Detective. Stuppiid waste of time. Store Supervisor didn't help.
Atmosphere: 2
Food: 3
Service: 1
I like this place but today I was very disappointed, the waitress made me waiting longer because they were talking about something else with the client. In specific about their instagram .Right away I told her that I was on hurry, the client said( I’m sorry) and she replied ( you’re good
Today was my worst coffee shop experience ever. I visited to order my typical drink and despite having some accent as I live in US for just 8 years I never have issues with being understood. I asked for Venti Latte with Whole Milk and wanted it Hot. Associate didn’t understood me and just didn’t add any item to my order. I asked why they added nothing, they didn’t even ask me to repeat. So I repeat 5 times and they didn’t understand me but there was not respect, no desire to help, just arrogance and annoyance. I pointed their disrespect out and said loudly I’m ordering nothing if so. Another associate “David” started shouting at me “you are older and should show respect those younger associates”. He was delusional. First of all everyone deserves respect regardless of age. Second, in fact in many cultures older people are considered to deserve respect but we are in customer centric business where mutual respect and respect to customer should be the focus. I find commenting on my age extremely disrespectful and offensive. They literally tried to shame a customer based on their age. I made it clear I will report such and file a complaint so that guy David said “get out of my store”. I’m not inventing, he even repeat that “get out of my store”. Are they delusional? They are not owners of that store. Does Starbucks train associate to remove unwanted customers saying “get out”? Finally, that guy David said this “you acting like those homeless guys from outside”. I asked him to repeat and he repeat “you act like homeless”. Hey Starbucks, you train your associates to disrespect people based on their income and housing conditions??? In fact my income is probably higher than entire shift combined, I’m not homeless but different people are at different stages and some are homeless because of various reasons which are not their fault. While some of them cause disturbance framing it as homeless are bad or disgusting or anything like that is very disrespectful. That entitled dude doesn’t known what life prepares for him to act in such an arrogant manner. I’ve been through a lot before earning more money than he can even imagine and if he considers such comments in age, homeless people or attitude to accents Ok he should never be allowed to interact with customers. However, another associate was present and hearing all that stuff and she just said “I am the manager, leave the store or I will ask to escort you out”. So Starbucks managers fully embrace disrespecting and harassing customers. I will not step into any Starbucks until this shift is fired.
Atmosphere: 1
Service: 1
The staff is always friendly and the coffee ☕ is ooooh so good 💯
Atmosphere: 5
Food: 4
Service: 5
My favorite Starbucks. I love this location!
Atmosphere: 5
Food: 4
Service: 5
Bathroom code 7589
Bad Service
Restaurantji Recommends
Trash coffee. Trash employees
Atmosphere: 1
Food: 1
Service: 1
Starbucks hot chocolate coffee is very very tasty and I love to drink the same any number of times.
Atmosphere: 5
Food: 5
Service: 5
Beautiful Starbucks. Well located on 3rd Street Promenade, I just thought pretty strange that they don’t have any tables inside, today was very wind and I would love to sit inside drinking my coffee. It is a huge place with a lot of empty space inside. The service went fast and they were nice.
Atmosphere: 4
Food: 5
Service: 4
I'm disappointed, the waiter doesn't pay any attention to the customers, the service sucks, plus there are no toilets for those who drink, which is even worse.
I and the whole family will never go to Starbucks again.
Atmosphere: 1
Service: 1
Bryan was Very nice, good customer service. There was another guy there he was RUDE. I purchased a Cup/Tumbler took FOREVER to help me and he gave me a UGLY attitude. But Bryan who was Very Patient and NICE took my order & made our Drinks VERY GOOD! Thanks Bryan.
Atmosphere: 2
Food: 4
Service: 4
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