The employee did not accept my coupon when I choose the #10 All American Sub from the Subway Series Menu because the manager said so. ? Not going back to that Subway location ever again.
Atmosphere: 1
Food: 1
Service: 1
Humberto Buenrostro
Worst subway ever 10 dollars for 6 inch don't come here owner is greedy
Atmosphere: 1
Food: 1
Service: 1
Erik Brickmeier
Enjoying a nice meal.... sitting by the window...at one of the high tops.... enjoying "sounds from the 80's"....and watching traffic pass by.....A Pleasure!Parking: Dinnertime lot gets full
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven Roasted Turkey & Ham
Sergey S.
I visited the Subway located on the corner plaza of Lincoln and Pico next to a 7-Eleven. Unfortunately, my visit was marred by issues that detracted from the expected Subway experience.The first concern was the area surrounding the store. There were many people loitering around the location, which made the environment feel uneasy and uncomfortable. Improving security measures or addressing the loitering issue could enhance the overall customer experience.Furthermore, I faced a disappointing service issue. I had received a Subway coupon in the mail and decided to try this location. After I completed my order, the staff refused to accept the coupon and insisted that I pay the full price. This lack of acceptance of official Subway promotions is perplexing and discourages customers from patronizing the store. Overall, I believe this Subway location could significantly improve by addressing its safety measures and ensuring a customer-friendly approach in their service, especially in regards to honoring the brand's promotions and discounts.
Davron Umarov
The worst experience in Subway around the world I received in Santa monica.No tomato bcz owner they dont want to provide tomato.Few cheese bcz this is the owner rules.For the veggie delite i was charged extra for cheese but stilll its very few.Same day I eat same with more cheese and tomato, plus amazing service in walk of the frame subway.I asked why its not are same service,Reply: please call and ask subwayAfter everything, there is was question anyway you will pay, if you you can take your order or I will put in trash.Amazing !17MayVegetarian options: No words
Sassan Y.
The best customer service for subway I have ever seenMina the business owner is so nice and gives you a lot of good recommendations
Juan Garcia
On Tuesday, January 3,I went to the subway that is in Lincoln at about 12 or 1 pm and I asked for a takeaway and a short person served me and there was also a blonde woman working,who told me that I had to prepare the sandwich at his taste and not my taste so he was very rude and yelled at me to leave if I didn't like it as he was the OWNER.that person is not fit to serve customer Ratner seems like a criminal.
Atmosphere: 1
Food: 5
Service: 1
Emily D.
for some reason this subway always comes out to be cheaper than other locations! i'll go out of my way to come to this location for that reason alone. but the people who work here are very kind and have warm personalities. very welcoming. i love coming to this location!
Irvin L.
Terrible !!! I ordered the steak and cheese sub and they gave me two scoops of steak for a foot long . If I'm wrong let me know but shouldn't a 12" come with 4 scoops? They gave me an extra scoop when I complained but I still feel ripped off . That is the problem with franchises
David Y.
Don't know what happened in May, but I ordered online and the food was on time and fine.
I went to this Subway located in the corner of Lincoln and pico in Santa Monica, all employees are friendly, so nice and made the sandwich very fast.Excellent customer service The store and the food line is so clean and orgaFood is very delicious and I had a perfect sandwich.
Josh Walters
This location used to be decent. The staff were quick and efficient and get the whole order done fairly quickly. Not the best of sandwiches around but they were okay.The last 3 to 4 years or so it has gotten worse. It seems like all new staff and basically all the staff barely understands English. You can request something simple like a Footlong wheat bread with just tuna and cheese and they start making a 6inch flatbread sandwich with veggies instead. You need to repeat the same order to them a dozen times before they understand what you want. The food also seems to have gotten a little worse recently.It seems like it is generally empty every time I drive by there or stop by another store nearby. If they hired people like the previous employees or at least have people who are bilingual then they could have a better customer base.
Michael Fettig
Let me start with this, I just had the best Subway sandwich I've ever had. Ever... I was also very impressed with the fact the gentleman behind the counter washed his hands and forearms and changed gloves alot, and the restaurant seemed very clean as well.But that sandwich... wow!!
Brendan
They said they were going to do my order “fast.” They didn’t share that what they meant was not cook the meat. I got serious food poisoning. Don’t go here.
Kyomi K.
The manager here is disrespectful and the food is disgusting. First he completely screws up my order then takes it back to reuse the veggies. He was very dismissive and refused to serve me. Then when I politely asked for the store number, to contact corporate, he calls the police. lol Wow!
The employee did not accept my coupon when I choose the #10 All American Sub from the Subway Series Menu because the manager said so. ? Not going back to that Subway location ever again.
Atmosphere: 1
Food: 1
Service: 1
Worst subway ever 10 dollars for 6 inch don't come here owner is greedy
Atmosphere: 1
Food: 1
Service: 1
Enjoying a nice meal.... sitting by the window...at one of the high tops.... enjoying "sounds from the 80's"....and watching traffic pass by.....A Pleasure!Parking: Dinnertime lot gets full
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven Roasted Turkey & Ham
I visited the Subway located on the corner plaza of Lincoln and Pico next to a 7-Eleven. Unfortunately, my visit was marred by issues that detracted from the expected Subway experience.The first concern was the area surrounding the store. There were many people loitering around the location, which made the environment feel uneasy and uncomfortable. Improving security measures or addressing the loitering issue could enhance the overall customer experience.Furthermore, I faced a disappointing service issue. I had received a Subway coupon in the mail and decided to try this location. After I completed my order, the staff refused to accept the coupon and insisted that I pay the full price. This lack of acceptance of official Subway promotions is perplexing and discourages customers from patronizing the store. Overall, I believe this Subway location could significantly improve by addressing its safety measures and ensuring a customer-friendly approach in their service, especially in regards to honoring the brand's promotions and discounts.
The worst experience in Subway around the world I received in Santa monica.No tomato bcz owner they dont want to provide tomato.Few cheese bcz this is the owner rules.For the veggie delite i was charged extra for cheese but stilll its very few.Same day I eat same with more cheese and tomato, plus amazing service in walk of the frame subway.I asked why its not are same service,Reply: please call and ask subwayAfter everything, there is was question anyway you will pay, if you you can take your order or I will put in trash.Amazing !17MayVegetarian options: No words
The best customer service for subway I have ever seenMina the business owner is so nice and gives you a lot of good recommendations
On Tuesday, January 3,I went to the subway that is in Lincoln at about 12 or 1 pm and I asked for a takeaway and a short person served me and there was also a blonde woman working,who told me that I had to prepare the sandwich at his taste and not my taste so he was very rude and yelled at me to leave if I didn't like it as he was the OWNER.that person is not fit to serve customer Ratner seems like a criminal.
Atmosphere: 1
Food: 5
Service: 1
for some reason this subway always comes out to be cheaper than other locations! i'll go out of my way to come to this location for that reason alone. but the people who work here are very kind and have warm personalities. very welcoming. i love coming to this location!
Terrible !!! I ordered the steak and cheese sub and they gave me two scoops of steak for a foot long . If I'm wrong let me know but shouldn't a 12" come with 4 scoops? They gave me an extra scoop when I complained but I still feel ripped off . That is the problem with franchises
Don't know what happened in May, but I ordered online and the food was on time and fine.
Restaurantji Recommends
I went to this Subway located in the corner of Lincoln and pico in Santa Monica, all employees are friendly, so nice and made the sandwich very fast.Excellent customer service The store and the food line is so clean and orgaFood is very delicious and I had a perfect sandwich.
This location used to be decent. The staff were quick and efficient and get the whole order done fairly quickly. Not the best of sandwiches around but they were okay.The last 3 to 4 years or so it has gotten worse. It seems like all new staff and basically all the staff barely understands English. You can request something simple like a Footlong wheat bread with just tuna and cheese and they start making a 6inch flatbread sandwich with veggies instead. You need to repeat the same order to them a dozen times before they understand what you want. The food also seems to have gotten a little worse recently.It seems like it is generally empty every time I drive by there or stop by another store nearby. If they hired people like the previous employees or at least have people who are bilingual then they could have a better customer base.
Let me start with this, I just had the best Subway sandwich I've ever had. Ever... I was also very impressed with the fact the gentleman behind the counter washed his hands and forearms and changed gloves alot, and the restaurant seemed very clean as well.But that sandwich... wow!!
They said they were going to do my order “fast.” They didn’t share that what they meant was not cook the meat. I got serious food poisoning. Don’t go here.
The manager here is disrespectful and the food is disgusting. First he completely screws up my order then takes it back to reuse the veggies. He was very dismissive and refused to serve me. Then when I politely asked for the store number, to contact corporate, he calls the police. lol Wow!