Ugo Santa Monica

Amazing promenade view for people watching and the coffee is perfect. Highly recommend the Pistachio Latte 💕💕

Atmosphere: 5

Food: 5

Service: 5

Best gelato+customer service at Ugo this week🤍 Gaby greeted me with such warm, positive energy and made my visit so enjoyable. She recommended the chocolate gelato and topped it with a wafer that made it look absolutely beautiful. I was so excited to dig in! Definitely coming back for both the gelato and the incredible customer service.

Atmosphere: 5

Food: 5

Service: 5

Good place for desserts and coffee

Atmosphere: 5

Food: 5

Service: 5

Really good, not too sweet.
We order the pistachio cake and the fruits tart cake, fruit tart one is sour, which I like it!
Perfect for people do not like too sweet.

Atmosphere: 5

Food: 5

Service: 5

Beautiful cafe in downtown Santa Monica. Food was light and fresh. Louis was very accommodating and made great coffee. If you’re Australian and missing coffee from home. I highly recommend this place to get your coffee fix.

Atmosphere: 5

Food: 5

Service: 5

Luis was great!

Atmosphere: 5

Food: 5

Service: 5

Ugo Coffee pistachio latte was very disappointing. It didn’t taste like real coffee at all — more like hot water with pistachio syrup. The flavor was weak and not balanced.

The service was also unpleasant. The woman working there was rude and did not speak politely with customers. Overall, not a good experience. I wouldn’t recommend it.

Atmosphere: 2

Food: 1

Service: 1

Best Triple Chocolate Cake I Ever Had In My Life!

Atmosphere: 4

Food: 5

Service: 5

Forty minutes before they close, I came and she said, no testing because we are closing

Service: 1

I visited your Santa Monica location today and was extremely disappointed with the service. The male staff member, who had short hair around ear-length, and a female staff member were both very rude and unprofessional. Their attitude was disrespectful and made the entire experience very unpleasant.

I hope the management takes this seriously and addresses the behavior of these employees, as this kind of treatment is unacceptable

Atmosphere: 1

Food: 1

Service: 1

Stopped by for a mocha and decided to try the pastries which were light and delicious.

Atmosphere: 5

Food: 5

Service: 5

Best place for coffee on the promenade
And good value with good cakes

Atmosphere: 5

Food: 5

What this place really needs is a negative star. That’s how terrible it is. The worst part is there is no Manager or owner on the premises. I spent over two weeks, leaving messages for the owner to call me back & Only after insisting to the employee that I was not going to give up the owner, call me back (Actually, the owner’s wife)
I have lived in this area for over 30 years & NEVER have I met such an unethical business establishment!
I paid $28 for what they call “ Lobster ravioli” Which did not have any lobster in it!
They use those artificial surimi stix which are primarily pollock & cornstarch, etc.
I know this for a fact because I am allergic to pollock & I had a bad reaction.
This is one time where the fact that they only give you four tiny ravioli worked in my favor. They are so cheap with their ingredients that there was hardly any filling at all ….let alone, they were even being stingy with those cheap surimi Imitation lobster stix.! (as you can see in my photo)
The owner‘s wife was so rude. I was flabbergasted.! At least someone who has a professional role maintains some level of maturity & politeness to remain professional. I felt like I was talking to a six-year-old!
I would never ever recommend even an enemy to eat here because the ingredients are going to be a mystery. Even though the lobster ravioli technically does not list the ingredients & they are taking advantage of people. Seeing a menu item called lobster ravioli I assumed it would have real lobster in it for $28. Foolish me!
Eat here at your own risk & Know that there is no one who stands behind the integrity of quality or food you will consume.
It’s a joke

Atmosphere: 1

Food: 1

Service: 1

The deserts were mediocre,none of the 6 people in our group (three kids,three adults) were impressed.The cannolis were filled with sweet cottage cheese cream,with no other filling options available.The eclairs were just okay.And the macarons were quite small.
Make sure to double-check your order and ask for a receipt.We were 100% sure we ordered 2 cappuccinos but they only made one,insisting that we had ordered and paid for just one.
We also asked for an empty cup but were told we’d have to pay for it😜.

Atmosphere: 4

Food: 3

Service: 2

Gelato was not all that great.

Atmosphere: 4

Food: 3

Service: 5