Sandwich was tasty employees friendly. But when I showed them my discount card for a free churro they said the owner doesn't allow us to honor that. What a tool the owner is. Not Good practice. Also this is the 3rd time no Chocolate chip cookies.
Atmosphere: 3
Food: 4
Service: 3
Chris Dozbaba
No water cups. Should be illegal
Diana Escoto-Sanchez
There were 3 young teenagers 2 boys and a girl. These kids were working extra hard on Friday November 1st at about 6:40pm. These kids had a a consistent follow of customers coming into the shop. I had ordered my sandwich’s online. I walked in to the shop to see the exact scenario I just described about. These kids with friendly smiles said hello acknowledged that I had an order and said it wasn’t ready. I said no big deal. The look of relief on their faces said everything. I waited patiently just as any customer should. These kids were non stop the entire time that I was waiting. Round of applause to each of them, your customer service was excellent even under pressure. When my order was ready a young man then proceeded to apologize for the deal. I said it is not a big deal. If anything we as customer need to remember that is someone’s daughter, son, mother, father, working behind the counter let’s do better everyone let’s all learn to have patience and spread a little bit of kindness. We seem to forget we have all been there once. Thank you again. These kids deserve a raise. Employees like these kids are hard to find.
Atmosphere: 5
Food: 5
Service: 5
Martin Suarez
Oh, one person in particular who doesn't treat you well has bad manners. I don't know if it's like that with all people, but with me every time I go he has terrible treatment.
Service: 1
Fernando Talavera
Today is September 5, 2024 and I went in at 6:20 pm to order some sandwiches and the two girls working working there were rude to customers and gave an attitude, except for the kid that was packing the order, they ran out to f bread they only had white bread, whoever is in charge of these employees make sure to keep a look out with the girls attitude!!!!
John Walker
6/7/24. A young man named Alex help me this afternoon, excellent customer service, careful I don't recruit him for my retail store
Kerri Conner-Stiede
The last time I went here was Dec 14th for lunch and I have to say the service is sketchy. I usually buy the all American that has 2x the cheese. They always just put one slice and when I say something about it they get upset. She accused me of yelling at her which I apologized for because I wasn't aware I was. I don't have great hearing and with all the people in there and the fans blowing maybe I did raise my voice. But they continued to be rude. They do not give out small cups so you can have water. They said they stopped during COVID which is not true because every other Subway I have gone to still does. I will never go to the Santa Paula location again. I can't believe they treat customers like that.
Atmosphere: 2
Food: 4
Service: 1
Anna Gallegos
I said hello first which should've told me to just walk out. No one greeted me back, because the lady there named Maria was busy talking to another employee clearly not work related. She seemed annoyed to even have to ring us up for one footlong! Her whole vibe was as if she owned the place and even made sure I knew I was bothering her by twiddling her thumbs on the counter as if rushing me to hurry up and pay as I was taking my money out. She has no understanding of customer service and how to make us feel welcomed and left me wondering how others have to deal with her there. Definitely not someone I would work with. She needs to remember that the people coming in keep the business open for her to even have a job.
Atmosphere: 2
Food: 2
Service: 2
Maki Kini
Don't order from here. I ordered a sandwich and ask for extra and didn't even put extra they put very light amount and then when I went in to ask for extra they said sometimes we can't put more we can't put extra. I told them if custom asked for more you just put more that's your business and she keeps saying I'm sorry I can't do anything about it and I told him that's very pathetic of a sandwich that you guys made. I think her name was Jax. The other two girls that was working just ignore the problem and gave kind of attitude faces. They don't know what they're doing or probably management told them to be cheap on the ingredients. It's not the first time I give them a second chance and it still happening
Had tuna fish on wheat - twas delicious!! Staff was v helpful, & v friendly.
Atmosphere: 5
Food: 5
Service: 5
Tatum Lazenby
Had a short interaction when I came to pick up mobile order and I have to say it brightened my day the gals working had a bright attitude and gave off incredibly welcoming vibes. This subway is doing right with their employees 10/10 service and attitude!!
Owen Wilson
Subway has always been a go to for me, I love their black forest ham sandwich on the Italian herbs & cheese. This time tho went I asked for toppings she put a pinch of lettuce, a dash of olives & pickles and just a squirt of mayo. I had to ask her several times to add extra until it became a sandwich and not just a grilled ham and cheese. Please don't try to skimp us on the veggies, I'm not asking load the sandwich, just put more lettuce than a measly handful.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Black Forest Ham Sandwich
Meagan Tripp
Customer Service sucked! Specifically requested light mayo and she squirted her life away, then when i asked for more mayo to level out the mustard she again squirted her life away! She asked what i wanted and totally disregarded my request.
Meagan Van Winkle
Customer Service sucked! Specifically requested light mayo and she squirted her life away, then when i asked for more mayo to level out the mustard she again squirted her life away! She asked what i wanted and totally disregarded my request.
Great staff
Atmosphere: 5
Food: 5
Service: 5
Sandwich was tasty employees friendly. But when I showed them my discount card for a free churro they said the owner doesn't allow us to honor that. What a tool the owner is. Not Good practice. Also this is the 3rd time no Chocolate chip cookies.
Atmosphere: 3
Food: 4
Service: 3
No water cups. Should be illegal
There were 3 young teenagers 2 boys and a girl. These kids were working extra hard on Friday November 1st at about 6:40pm. These kids had a a consistent follow of customers coming into the shop. I had ordered my sandwich’s online. I walked in to the shop to see the exact scenario I just described about. These kids with friendly smiles said hello acknowledged that I had an order and said it wasn’t ready. I said no big deal. The look of relief on their faces said everything. I waited patiently just as any customer should. These kids were non stop the entire time that I was waiting. Round of applause to each of them, your customer service was excellent even under pressure. When my order was ready a young man then proceeded to apologize for the deal. I said it is not a big deal. If anything we as customer need to remember that is someone’s daughter, son, mother, father, working behind the counter let’s do better everyone let’s all learn to have patience and spread a little bit of kindness. We seem to forget we have all been there once. Thank you again. These kids deserve a raise. Employees like these kids are hard to find.
Atmosphere: 5
Food: 5
Service: 5
Oh, one person in particular who doesn't treat you well has bad manners. I don't know if it's like that with all people, but with me every time I go he has terrible treatment.
Service: 1
Today is September 5, 2024 and I went in at 6:20 pm to order some sandwiches and the two girls working working there were rude to customers and gave an attitude, except for the kid that was packing the order, they ran out to f bread they only had white bread, whoever is in charge of these employees make sure to keep a look out with the girls attitude!!!!
6/7/24. A young man named Alex help me this afternoon, excellent customer service, careful I don't recruit him for my retail store
The last time I went here was Dec 14th for lunch and I have to say the service is sketchy. I usually buy the all American that has 2x the cheese. They always just put one slice and when I say something about it they get upset. She accused me of yelling at her which I apologized for because I wasn't aware I was. I don't have great hearing and with all the people in there and the fans blowing maybe I did raise my voice. But they continued to be rude. They do not give out small cups so you can have water. They said they stopped during COVID which is not true because every other Subway I have gone to still does. I will never go to the Santa Paula location again. I can't believe they treat customers like that.
Atmosphere: 2
Food: 4
Service: 1
I said hello first which should've told me to just walk out. No one greeted me back, because the lady there named Maria was busy talking to another employee clearly not work related. She seemed annoyed to even have to ring us up for one footlong! Her whole vibe was as if she owned the place and even made sure I knew I was bothering her by twiddling her thumbs on the counter as if rushing me to hurry up and pay as I was taking my money out. She has no understanding of customer service and how to make us feel welcomed and left me wondering how others have to deal with her there. Definitely not someone I would work with. She needs to remember that the people coming in keep the business open for her to even have a job.
Atmosphere: 2
Food: 2
Service: 2
Don't order from here. I ordered a sandwich and ask for extra and didn't even put extra they put very light amount and then when I went in to ask for extra they said sometimes we can't put more we can't put extra. I told them if custom asked for more you just put more that's your business and she keeps saying I'm sorry I can't do anything about it and I told him that's very pathetic of a sandwich that you guys made. I think her name was Jax. The other two girls that was working just ignore the problem and gave kind of attitude faces. They don't know what they're doing or probably management told them to be cheap on the ingredients. It's not the first time I give them a second chance and it still happening
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Had tuna fish on wheat - twas delicious!! Staff was v helpful, & v friendly.
Atmosphere: 5
Food: 5
Service: 5
Had a short interaction when I came to pick up mobile order and I have to say it brightened my day the gals working had a bright attitude and gave off incredibly welcoming vibes. This subway is doing right with their employees 10/10 service and attitude!!
Subway has always been a go to for me, I love their black forest ham sandwich on the Italian herbs & cheese. This time tho went I asked for toppings she put a pinch of lettuce, a dash of olives & pickles and just a squirt of mayo. I had to ask her several times to add extra until it became a sandwich and not just a grilled ham and cheese. Please don't try to skimp us on the veggies, I'm not asking load the sandwich, just put more lettuce than a measly handful.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Black Forest Ham Sandwich
Customer Service sucked! Specifically requested light mayo and she squirted her life away, then when i asked for more mayo to level out the mustard she again squirted her life away! She asked what i wanted and totally disregarded my request.
Customer Service sucked! Specifically requested light mayo and she squirted her life away, then when i asked for more mayo to level out the mustard she again squirted her life away! She asked what i wanted and totally disregarded my request.
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