Showed up at 9pm and they were already closed when they say they close at 10pm. Even tried to call at 8:30pm no answer at all. Why did I even waste my time driving here. Waste of time and gas
Sebastien Reis
Sign says 10PM, lazy dude inside closed it at 9PM as we walked up to the door.
Seanna Haley
Website says close at 10, went at 9:30 and they were closed. Waste of gas and time!!!!🤬😡😤😡
Ashley DiNapoli
I can't recommend the "icing on the cake" enough! This location has been enabling my sugar addiction for decades. It's a necessary stop when I'm in town!
Kid-friendliness: Definitely kid friendly!
Atmosphere: 5
Food: 5
Service: 5
American Lover
Colorful, sweet, delicious, cool on warm days, this Baskin Robbin’s ice cream parlor is a landmark in Bennett Valley. Santa Rosa’s sweet spot since I lived here, moved in 1977.
Atmosphere: 5
Food: 5
Service: 5
244indiaw
I made a trip to the store on Yulupa in Santa Rosa so I was sure to order and get what I wanted. I ordered the unicorn cake from the photo in their book. When I went to pick it up, it was not ready. The lady who does the decorating tried to say the person who took my order wrote the wrong date for pick up. I went home and checked my receipt. It clearly said the time I was to pick it up and it was just as I thought. I was asked to come back a few hours later. I returned at the designated time. I looked at the cake she gave me and it was not what I ordered or expected. The decorator changed the colors of the unicorn's mane from the pretty one pictured (blue, green and purple) to a gaudy yellow that looked like vomit! The decorator said she used creative license to make changes she wanted to make! I am very unhappy with the cake. It is ugly and I made the effort to go there and pick what I wanted. She offered to make it again but I would have to return in the morning to pick it up (for my 4th visit to the store ) and I could not do that. Our birthday party is tomorrow so I took the cake. She did give me a discount but it makes no difference to me. I still feel ripped off and unhappy with this very ugly cake. Watch out for this store, I feel lied to and then had a cake I did not order thrust on me at the last minute. I will never use Baskin Robbins again for any cake. At the end, she told me I got a good deal because their prices are going up again. Believe me, it was no deal.
Michelle A
Went to this baskin robbins on yulupa Ave in santa rosa,CA. The service was by far the best I've experienced. Andres helped us and he was very kind! He was polite and kind and that is rare nowadays. It was very refreshing and very much appreciated! We will definitely return to this location after our awesome experience with him!
Atmosphere: 5
Food: 5
Service: 5
Kevin Low
I had my fav, a banana split. I was so happy to see I had a huge, thick, warm, banana to suck the chocolate off. It filled my mouth with banana cream.
Atmosphere: 3
Food: 5
Service: 5
Travis
I feel like I did something wrong. Or like the guy working thought I needed to slow down on eating cuz I got a double scoop of ice cream in a waffle bowl and instead of giving me a normal size spoon which was right on the back counter he gave me a baby sample spoon. I feel very attacked lol.
Atmosphere: 3
Food: 4
Service: 1
Lara Tomlin
IT WAS CLOSED WHEN IT WAS 9 AND IT SAID ON THE DOOR IT WAS OPEN NOT COOL.
Showed up at 9pm and they were already closed when they say they close at 10pm. Even tried to call at 8:30pm no answer at all. Why did I even waste my time driving here. Waste of time and gas
Sign says 10PM, lazy dude inside closed it at 9PM as we walked up to the door.
Website says close at 10, went at 9:30 and they were closed. Waste of gas and time!!!!🤬😡😤😡
I can't recommend the "icing on the cake" enough! This location has been enabling my sugar addiction for decades. It's a necessary stop when I'm in town!
Kid-friendliness: Definitely kid friendly!
Atmosphere: 5
Food: 5
Service: 5
Colorful, sweet, delicious, cool on warm days, this Baskin Robbin’s ice cream parlor is a landmark in Bennett Valley. Santa Rosa’s sweet spot since I lived here, moved in 1977.
Atmosphere: 5
Food: 5
Service: 5
I made a trip to the store on Yulupa in Santa Rosa so I was sure to order and get what I wanted. I ordered the unicorn cake from the photo in their book. When I went to pick it up, it was not ready. The lady who does the decorating tried to say the person who took my order wrote the wrong date for pick up. I went home and checked my receipt. It clearly said the time I was to pick it up and it was just as I thought. I was asked to come back a few hours later. I returned at the designated time. I looked at the cake she gave me and it was not what I ordered or expected. The decorator changed the colors of the unicorn's mane from the pretty one pictured (blue, green and purple) to a gaudy yellow that looked like vomit! The decorator said she used creative license to make changes she wanted to make! I am very unhappy with the cake. It is ugly and I made the effort to go there and pick what I wanted. She offered to make it again but I would have to return in the morning to pick it up (for my 4th visit to the store ) and I could not do that. Our birthday party is tomorrow so I took the cake. She did give me a discount but it makes no difference to me. I still feel ripped off and unhappy with this very ugly cake. Watch out for this store, I feel lied to and then had a cake I did not order thrust on me at the last minute. I will never use Baskin Robbins again for any cake. At the end, she told me I got a good deal because their prices are going up again. Believe me, it was no deal.
Went to this baskin robbins on yulupa Ave in santa rosa,CA. The service was by far the best I've experienced. Andres helped us and he was very kind! He was polite and kind and that is rare nowadays. It was very refreshing and very much appreciated! We will definitely return to this location after our awesome experience with him!
Atmosphere: 5
Food: 5
Service: 5
I had my fav, a banana split. I was so happy to see I had a huge, thick, warm, banana to suck the chocolate off. It filled my mouth with banana cream.
Atmosphere: 3
Food: 5
Service: 5
I feel like I did something wrong. Or like the guy working thought I needed to slow down on eating cuz I got a double scoop of ice cream in a waffle bowl and instead of giving me a normal size spoon which was right on the back counter he gave me a baby sample spoon. I feel very attacked lol.
Atmosphere: 3
Food: 4
Service: 1
IT WAS CLOSED WHEN IT WAS 9 AND IT SAID ON THE DOOR IT WAS OPEN NOT COOL.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I love this place, n the attendants there have always been nice n attentive. Great Job B-R
Hot fudge sundae. Delicious.Sitting outside with a delicious treat, life is good.
Yes! They have no banana!!!
The owner needs to get a working blender because nobody can buy smoothies until they do, JS.
The owner needs to get a working blender because nobody can buy smoothies until they do, JS.
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