Charleys Cheesesteaks
1071 Santa Rosa Plaza Space #2104, Santa Rosa
(707) 545-7596
Recent Reviews
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Customer service is everything to me. I witnessed the franchise owner being incredibly rude to customers and slamming on the counter telling them to “HURRY UP!” He also handled cash and then immediately handled chicken wings with his bare hands. When my order was ready I politely asked for blue cheese and the other worker said, “YOU DIDN’T ORDER IT!” Don’t know if it’s worth going back there anymore.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Philly Cheesesteak
It's great especially when you have been I've abandoned by my son and i been working on a home andi have seizure disorder and no one wants to help you survive as I am making payments for my house and I only little money also I have to take care of my service dog and he has lost some weight as well so the chees steak is great
Atmosphere: 5
Food: 5
Service: 5
It's ok
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Philly Cheesesteak, Chicken Philly Sub, French Fries
Worst place ever. Bill lam the franchisee owner insulted me twice in front of customers,when I didn't realize my sandwich was ready. No courtesy or common deaceancy for his customers. Asked for a refund on the horrible looking sandwich. Thanks bill
Always great. This is my favorite place in the mall. Great food, great price. Good and quick service.
Parking: In the mall. Plenty of parking.
Kid-friendliness: Yes.
Wheelchair accessibility: Yes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Teriyaki
I work in the mall and this place offers a free drink to mall employees. When you order a combo, a regular offering at $7.99 which comes with a sandwich and fries the owner jacks up the price stating it has to be a regular menu item. He has even come to my table disrupting my lunch to chastise me about requesting a free drink! I went again today and before I could even place an order he began telling me I couldn’t have a free drink! I enjoy their sandwiches but WILL NEVER go back due to the poor attitude of the owner.
Service: 1
Our favorite place that everyone can agree on.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken California Cheesesteak Boxed Meal
Sandwiches and fries are very tasted.
Parking: Well... it is in the mall so there's a lot of parking options.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak, Cheese Fries, 100 Real Fruit Lemonade, Parmesan Peppercorn Cheesesteak, Steak Cheesesteak Boxed Meal, Original Fries
I stop by here EVERTIME I'm come to Santa rosa. Hands down the best cheesesteak around. Great service, friendly, fast, clean and super delicious. The crew were super friendly and cooperated with my confusing and complicated order. 10/10 would recommend to anyone. Easily the best food in the mall and as mentioned before best sandwich in town.
Atmosphere: 5
Food: 5
Service: 5
Very stingy manager. With bad attitude.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I am a regular customer for 13 years at this restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak,
Very good experience
Atmosphere: 5
Food: 5
Service: 5
When I’m in the mall, I always have to drop by for their bacon cheese fries and lemonade! My favorite subs are their Chicken California.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheese
The Customer service was wonderful! The staff were very kind in making sure my sandwich was done to my liking!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak,
Awesome cheese steak
Atmosphere: 5
Food: 5
Service: 5
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