I’ve been a casual customer at Crooks Coffee for the past few years. The coffee itself has always been decent, and I never had much to complain about. I’m not someone who typically writes reviews, but my experience this morning was disappointing enough that I felt it needed to be shared.
I stopped by around 9:30 AM and was met with rudeness from the cashier on duty. I’m not sure what could have caused such a negative attitude—I was polite, placed a simple order, and even left a tip in hopes of brightening his mood. But the interaction left a bad taste in my mouth.
Unfortunately, this will be the last time I visit. If the owner happens to read this, I urge you to pay closer attention to how your staff treats your customers. It may seem small, but experiences like this are how businesses slowly lose loyal patrons—just as I’ve now lost trust in yours.
Atmosphere: 3
Food: 3
Service: 1
nnn llkkk
Always delicious
Ryan Schmidt
Great little cafe. Good pastries. Tasty creme brûlée latte. Convenient location. Friendly service
Atmosphere: 4
Food: 4
Service: 5
Matthew Warmuth
Good coffee and a cool coffee shop
Atmosphere: 5
Food: 5
Service: 5
Audrey Alexander
Spent outrageous amount of money for the smallest drink, what little coffee taste was there is was very burnt and watery would definitely not recommend
Food: 1
Service: 1
Andrea Martinez
I ordered an Iced Mexican mocha. Turns out it has cayenne. Who would like that? I have no idea. I wish they had a description that says it. I walked out disgusted, and went down the street to Cowboy coffee. Every place I’ve gone that has a Mexican touch to it, the flavor usually is cinnamon or horchata. Adding chile is not it. Ew.
Atmosphere: 5
Food: 1
Service: 5
Gemma Ahern
The coffee here is so good, and the seasonal lattes never disappoint. I love studying here too :) love that they have lots of seating and outlets, and the aesthetic is cute
Atmosphere: 5
Food: 5
Service: 4
APJR44
$9 dollar little breakfast burrito and they want to charge me for salsa…c’mon, I’m good. Isn’t wasn’t all that. They are Crooks!
Atmosphere: 2
Food: 1
Service: 2
Juana Saldana
I was really excited to try Crooks Coffee ,the shop itself has a great atmosphere and a welcoming vibe. However, the service was disappointing. As it was our first time visiting both Santa Rosa and the café, we asked the young lady helping us for recommendations. Unfortunately, she was very rude, and her tone and attitude made the experience uncomfortable. As a coffee lover, I was also disappointed with the coffee itself. The Mexican hot chocolate was basically just water with cayenne pepper no flavor at all. Overall, the atmosphere was nice, but the service and coffee did not meet expectations.
Atmosphere: 3
Food: 2
Service: 1
Matthew Barroso
Crow vibes. Great Mexican Mochas and pumpkin bread.
Excellent service, coffee and a melt on your mouth pastry,on a Sunday even! Will definitely be back. Easy street parking in the area as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries
John Dolias
An OK coffee shop.
Atmosphere: 3
Food: 2
Service: 2
ME
I asked for a cold brew. Yes it was cold & yes it was brew but it lacked the pick me up I seeked & needed. Service was good which is why it got 2 stars but as for my specific order, not quite my cup of coffee😉
Timothy Maroni
super chill scene. sunny to sit out front. edgar allen poe
Overall, this place is really nice for a quick early morning coffee or some time for yourself. Good, quick, and easy. Now, as someone who has been coming for several months, here are my more in depth opinions. Food & Drinks: it's a COFFEE shop. Their food and pastries are good, don't get me wrong, but it's more like something you would get along with your drink. Some of their food and pastries are surprisingly good, in fact. But it's obvious that their focus is coffee. They do have seasonal drinks, though, which is always an extra bonus. Seating & atmosphere: the seating is decent. It's not exactly comfortable, but it functions well and keeps the whole feeling of the shop together. They don't have the best seating for groups more than maybe 2 or 3 so it's not the best for brunch with all your friends. Otherwise, I enjoy their decor and I think they make the best of their darker interior with their Edgar Allen Poe/crow theme. Service: the people who work there are nice, serve you well, and are generally pretty polite. They have regulars and the atmosphere is pretty informal so be prepared for conversations with a barista happening right next door. Cost: it is a bit pricey in some items. I go there for a $3 tea and some pastries. Which, is the cheapest thing on the menu. If you're looking for cheap, this is not your place. I could say that the quality outweighs the cost, but honestly, I don't eat enough food or drink enough of their coffee to really know. Make the best decisions for yourself.
I’ve been a casual customer at Crooks Coffee for the past few years. The coffee itself has always been decent, and I never had much to complain about. I’m not someone who typically writes reviews, but my experience this morning was disappointing enough that I felt it needed to be shared.
I stopped by around 9:30 AM and was met with rudeness from the cashier on duty. I’m not sure what could have caused such a negative attitude—I was polite, placed a simple order, and even left a tip in hopes of brightening his mood. But the interaction left a bad taste in my mouth.
Unfortunately, this will be the last time I visit. If the owner happens to read this, I urge you to pay closer attention to how your staff treats your customers. It may seem small, but experiences like this are how businesses slowly lose loyal patrons—just as I’ve now lost trust in yours.
Atmosphere: 3
Food: 3
Service: 1
Always delicious
Great little cafe. Good pastries. Tasty creme brûlée latte. Convenient location. Friendly service
Atmosphere: 4
Food: 4
Service: 5
Good coffee and a cool coffee shop
Atmosphere: 5
Food: 5
Service: 5
Spent outrageous amount of money for the smallest drink, what little coffee taste was there is was very burnt and watery would definitely not recommend
Food: 1
Service: 1
I ordered an Iced Mexican mocha. Turns out it has cayenne. Who would like that? I have no idea. I wish they had a description that says it. I walked out disgusted, and went down the street to Cowboy coffee. Every place I’ve gone that has a Mexican touch to it, the flavor usually is cinnamon or horchata. Adding chile is not it. Ew.
Atmosphere: 5
Food: 1
Service: 5
The coffee here is so good, and the seasonal lattes never disappoint. I love studying here too :) love that they have lots of seating and outlets, and the aesthetic is cute
Atmosphere: 5
Food: 5
Service: 4
$9 dollar little breakfast burrito and they want to charge me for salsa…c’mon, I’m good.
Isn’t wasn’t all that.
They are Crooks!
Atmosphere: 2
Food: 1
Service: 2
I was really excited to try Crooks Coffee ,the shop itself has a great atmosphere and a welcoming vibe. However, the service was disappointing. As it was our first time visiting both Santa Rosa and the café, we asked the young lady helping us for recommendations. Unfortunately, she was very rude, and her tone and attitude made the experience uncomfortable. As a coffee lover, I was also disappointed with the coffee itself. The Mexican hot chocolate was basically just water with cayenne pepper no flavor at all. Overall, the atmosphere was nice, but the service and coffee did not meet expectations.
Atmosphere: 3
Food: 2
Service: 1
Crow vibes. Great Mexican Mochas and pumpkin bread.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Excellent service, coffee and a melt on your mouth pastry,on a Sunday even! Will definitely be back. Easy street parking in the area as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries
An OK coffee shop.
Atmosphere: 3
Food: 2
Service: 2
I asked for a cold brew. Yes it was cold & yes it was brew but it lacked the pick me up I seeked & needed. Service was good which is why it got 2 stars but as for my specific order, not quite my cup of coffee😉
super chill scene.
sunny to sit out front.
edgar allen poe
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Scones, Banana & Zucchini Bread, Croissants, Wraps, Creme Brulee Latte, Pastries, Salted Caramel, Lavender, English Muffin, Ciabatta
Overall, this place is really nice for a quick early morning coffee or some time for yourself. Good, quick, and easy.
Now, as someone who has been coming for several months, here are my more in depth opinions.
Food & Drinks: it's a COFFEE shop. Their food and pastries are good, don't get me wrong, but it's more like something you would get along with your drink. Some of their food and pastries are surprisingly good, in fact. But it's obvious that their focus is coffee. They do have seasonal drinks, though, which is always an extra bonus.
Seating & atmosphere: the seating is decent. It's not exactly comfortable, but it functions well and keeps the whole feeling of the shop together. They don't have the best seating for groups more than maybe 2 or 3 so it's not the best for brunch with all your friends. Otherwise, I enjoy their decor and I think they make the best of their darker interior with their Edgar Allen Poe/crow theme.
Service: the people who work there are nice, serve you well, and are generally pretty polite. They have regulars and the atmosphere is pretty informal so be prepared for conversations with a barista happening right next door.
Cost: it is a bit pricey in some items. I go there for a $3 tea and some pastries. Which, is the cheapest thing on the menu. If you're looking for cheap, this is not your place. I could say that the quality outweighs the cost, but honestly, I don't eat enough food or drink enough of their coffee to really know. Make the best decisions for yourself.
Atmosphere: 4
Food: 4
Service: 4
Loading...