The last few times I’ve been there, they’ve made my drink wrong each time. Which doesn’t make sense cause I order the same thing every time. Never add enough flavor, even when asked for extra flavor to make sure it tasted right, it still tasted just like diluted tea.
Atmosphere: 4
Food: 2
Service: 4
Faith Hernandez
Excellent coffe
Food: 5
Service: 5
Joann Maxwell
Our favorite spot in Santa Rosa to get fraps..so much better that Starbucks. Service is fast & friendly..lines move fast..prices are lower than Starbucks. Starbucks can't seem to figure out how to make me a sugar free vanilla frap..DB wraps are always made perfect..lattes are great too.
Atmosphere: 5
Food: 5
Service: 5
Erica Fountain
Jordyn helped me tonight and was honestly the sweetest! I always come the hopper location because everyone is always so friendly! Thank you hopper for hiring another STAR!!! Love Erica and Bleu🩵
Atmosphere: 5
Food: 5
Service: 5
Shay Nelson
My #1 choice every single time. The WHOLE group of staff goes above and beyond. All older staff do an amazing job training new staff. I never have a problem with my drink and in the past if there ever was they have no issues doing whatever to make it right. Hopper location holds a special place in my heart specifically because of the amazing, sweet, hard working staff there is. I probably sound crazy but I really do feel like they are family after going for so long and seeing them when I do makes my day. I moved across the city and further away from this location but I still make it over there because seeing them truly makes my day!! Keep it up my favorites ❤️❤️
Jake Peck
The vibes are always immaculate when I come by, makes my week when I come by to get my drink! They are always so sweet and make you feel so welcome!
Atmosphere: 5
Food: 5
Service: 5
Mama Pink
Drive through only with some outdoor seating. Some of the kids working inside were on their cell phones, and through the walk up window the kitchen seems really messy and looked sticky. The kids working, though, were very nice and kind, with good customer service skills (I specialize in CS), but I feel like they could have been cleaning up, emptying the overflowing garbage can. Part of customer service is the presentation of the business itself inside and out. It felt gross. I had never been to a Dutch Bros before so flavor of coffee is subjective and everyone has their own idea and pallet for their idea of a good coffee. It just wasn't for me. My two family members who were visiting from out of the country got the iced Chai teas, and we didn't see anything on the menu saying it was going to be so grossly sweet. Again, that's a subjective opinion, but they couldn't drink it. As far as getting something to snack on, the only choices were muffin tops that tasted like 90% sugar, 8% flour, and 2% imitation flavored ingredients. The muffin tops were ice cold as if they were pulled out of the freezer that morning. Being it was my first time at any Dutch Bros, I guess from all of the hype I've heard over the years, I was truly disappointed. Again, flavors of coffees and snacks are all subjective per the person consuming it. If these kids learn more about the whole of customer service, they'll be really good as they get older, they really were very nice and friendly for being so young. They didn't make us feel like we were bothering or interrupting them in any way once we got them to look up at us from the phones.
Atmosphere: 1
Food: 1
Service: 2
Jamila Ortiz
So far every time I’ve gone to get a drink they charge me for soft top and I never get it!!! I’m tired of getting my drink wrong every time I go. Do they just completely forget about soft top or what?
The worst . Everytime I decide to give it one more try, I am disappointed again . The wait on the drive through insainly long! As I write this I have been trapped in the line for already 30 minutes .
James Knight
Suggested for me to put boba in my drink n it's the best thing ever thx fr
Atmosphere: 5
Food: 5
Service: 5
B
Always an amazing experience, I love this place and I love the staff! Everyone is so personable and works very hard. Thank you for being at this location, closer to my house!
Atmosphere: 5
Food: 5
Service: 5
Jash F. (JashFath)
I hadn't been to a Dutch Bros before. The barista was super helpful & made a strong vanilla nitro brew 😎
Always a good time.
Great iced espresso drinks! Friendly service!
Atmosphere: 5
Food: 5
Service: 5
The last few times I’ve been there, they’ve made my drink wrong each time. Which doesn’t make sense cause I order the same thing every time. Never add enough flavor, even when asked for extra flavor to make sure it tasted right, it still tasted just like diluted tea.
Atmosphere: 4
Food: 2
Service: 4
Excellent coffe
Food: 5
Service: 5
Our favorite spot in Santa Rosa to get fraps..so much better that Starbucks. Service is fast & friendly..lines move fast..prices are lower than Starbucks. Starbucks can't seem to figure out how to make me a sugar free vanilla frap..DB wraps are always made perfect..lattes are great too.
Atmosphere: 5
Food: 5
Service: 5
Jordyn helped me tonight and was honestly the sweetest! I always come the hopper location because everyone is always so friendly! Thank you hopper for hiring another STAR!!! Love Erica and Bleu🩵
Atmosphere: 5
Food: 5
Service: 5
My #1 choice every single time.
The WHOLE group of staff goes above and beyond. All older staff do an amazing job training new staff. I never have a problem with my drink and in the past if there ever was they have no issues doing whatever to make it right. Hopper location holds a special place in my heart specifically because of the amazing, sweet, hard working staff there is. I probably sound crazy but I really do feel like they are family after going for so long and seeing them when I do makes my day. I moved across the city and further away from this location but I still make it over there because seeing them truly makes my day!! Keep it up my favorites ❤️❤️
The vibes are always immaculate when I come by, makes my week when I come by to get my drink! They are always so sweet and make you feel so welcome!
Atmosphere: 5
Food: 5
Service: 5
Drive through only with some outdoor seating. Some of the kids working inside were on their cell phones, and through the walk up window the kitchen seems really messy and looked sticky. The kids working, though, were very nice and kind, with good customer service skills (I specialize in CS), but I feel like they could have been cleaning up, emptying the overflowing garbage can. Part of customer service is the presentation of the business itself inside and out. It felt gross. I had never been to a Dutch Bros before so flavor of coffee is subjective and everyone has their own idea and pallet for their idea of a good coffee. It just wasn't for me. My two family members who were visiting from out of the country got the iced Chai teas, and we didn't see anything on the menu saying it was going to be so grossly sweet. Again, that's a subjective opinion, but they couldn't drink it. As far as getting something to snack on, the only choices were muffin tops that tasted like 90% sugar, 8% flour, and 2% imitation flavored ingredients. The muffin tops were ice cold as if they were pulled out of the freezer that morning. Being it was my first time at any Dutch Bros, I guess from all of the hype I've heard over the years, I was truly disappointed. Again, flavors of coffees and snacks are all subjective per the person consuming it. If these kids learn more about the whole of customer service, they'll be really good as they get older, they really were very nice and friendly for being so young. They didn't make us feel like we were bothering or interrupting them in any way once we got them to look up at us from the phones.
Atmosphere: 1
Food: 1
Service: 2
So far every time I’ve gone to get a drink they charge me for soft top and I never get it!!! I’m tired of getting my drink wrong every time I go. Do they just completely forget about soft top or what?
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
Yummy as always
Service: 5
The worst . Everytime I decide to give it one more try, I am disappointed again . The wait on the drive through insainly long! As I write this I have been trapped in the line for already 30 minutes .
Suggested for me to put boba in my drink n it's the best thing ever thx fr
Atmosphere: 5
Food: 5
Service: 5
Always an amazing experience, I love this place and I love the staff! Everyone is so personable and works very hard. Thank you for being at this location, closer to my house!
Atmosphere: 5
Food: 5
Service: 5
I hadn't been to a Dutch Bros before. The barista was super helpful & made a strong vanilla nitro brew 😎
Atmosphere: 5
Food: 5
Service: 5
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