El Pollo Loco

3795 Cleveland Ave, Santa Rosa
(707) 615-7992

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Recent Reviews

Better than most Mexican food. Fresh and nice employees. Unfortunately, every time I go here, I ask for sliced avacado and they try to give me guacamole. I can't eat tomatoes or onion. I routinely have to go in and return the guacamole and ask for the slices. Everything else is perfect.
Used to order food from here and it was always great. I have tried 3 times within the last month and the coleslaw has not been the same, the chicken a bit less flavor and kind of dry which is abnormal for what we’re used to from here. Mac and cheese and mashed potatoes still good. Not sure but it is no longer consistent.
The food is excellent--very fresh and reasonably priced. The service, on the other hand is the worst! I stood at the counter (My daughter & I were the only ones in line) for 10 minutes before even being acknowledged! 10 MINUTES! There only service was to the drive-thru customers. They had no one working the counter at all! When the young woman finally came up and took our order, she acted like we were bothering her! It was at least another 10 minutes before we received our...

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