Jack In The Box

1004 Steele Ln, Santa Rosa
(707) 526-9877

Recent Reviews

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Regina Beaudoin

I'm so angry 😔 You just gave my order to someone else!!! I spoke to the GrubHub driver who was sent to get my order and he was told by Jack in the box that someone else already picked it up! The driver said this has happened before!!! Please verify the name of the person who placed the order. You owe me a full refund $47.00.

Food: 4

Service: 1

Kristen

Always fresh

Atmosphere: 5

Food: 5

Service: 5

Cassandra Montero

Love it

Texan 4x4 Texans

Love Love ā¤ļø the tiny tacos loaded. So good!

Atmosphere: 3

Food: 5

Service: 4

Tirzah G

I’ve never been so disappointed and disgusted in my life. I’m not the type to complain, but I’ve had it up to here. Yesterday I ordered four tacos and a breakfast Jack. But my sandwich was not in the bag. Was not happy about that but continued on with life. Tonight, while ordering, (I think the guy taking my order was new) couldn’t even get my simple order right. Finally at the window I reordered and made a CLEAR request on what I wanted. I ordered 6 tacos and a chicken wrap. I asked for pickles on my wrap, was charged but no pickles, whatever. Big deal right??? Got to my second taco and found a long curly like black/dark brown hair in my taco! Not to mention, I’m a blond. I want to throw up!!! That topped it for me. If you want to go to Jack in the box, do NOT go to this location. I’m over it!!! Food is also cold. IM SO UPSET AT THIS.

Atmosphere: 1

Food: 1

Service: 1

Austin Lenox

The food was barely warm, additional the bread tasted stal. Like it was made the previous day and then barely heated up. The staff lacked basic customer service.

Atmosphere: 1

Food: 1

Service: 1

Damon Johnson

If you check out my review? I literally give honest and good review. I never have a problem going over here. Until tonight approximately at 7:36. There was a young man on the speaker drive-thru. Pretty rude. Seem like he doesn't want to work there in a rush. He cut me off right away at the speaker even I want to order something more. So when I get to the drive-thru. He got my order messed up too I asked only for one order of toast which is three then I got charged for another one. He did literally take out two hash brown because I made a mistake. But still he was pretty rude. I don't care if you say thank you or not. But it seemed pretty strange that everybody said hey hi thank you except for him I think I see him at the Santa Rosa avenue Jack in the box location or he's new here and relocated.

Over there at that location I thought he was quiet and a gentleman pretty nice. Never had a problem. Then I recognize him here surprised me with that different attitude! That's why I didn't say anything back because I recognized him and thought he was cool or just normal and I let him go and didn't say anything back, had it been a different person? You be in trouble for being that rude to me and messed my order.

Now I have to go to different location because of him.

Atmosphere: 4

Food: 4

Service: 1

Jonathan Mann

We love the food here.

Atmosphere: 4

Food: 5

Service: 4

Samantha Doyle

It's fast food, what can I say. I liked it as much as I could lol the service is good here

Kathy

It is good for fast food I live with other people and there's always something for everybody it is one place that we can all agree upon

Atmosphere: 4

Food: 4

Service: 4

P T

The guy was nice and respectful at the drive thru window, so they got a good mark. We only received one of the 2 burgers we ordered. Didn’t notice until we got home. They didn’t give us the receipt either. When we tried to call the number goes to a voicemail box that wasn’t set up.

Food: 4

Service: 3

JosƩ R. Espinoza M.

Best burgers and the best deals.

Atmosphere: 5

Food: 5

Service: 5

Efren Magana

Second time in row they forget an item. I’m paying for food I’m not getting. They just dont care.

Service: 1

lisa sani

Online order...made correctly.

Atmosphere: 1

Food: 4

Service: 5

Sheryll (TruthSayerUnlimited)

Old, old deep fried tacos that were not hot. Same with burger.

Atmosphere: 3

Food: 1

Service: 3

Recommended dishes: Jumbo Jack

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