La Tortilla Factory Inc
3300 Westwind Blvd, Santa Rosa
(800) 446-1516
Recent Reviews
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The tortillas stick together and rip apart. Unusable.
Bought, used, and enjoyed these tortillas for years. Now they all stick together. The company doesn't respond. I'm done. There is lots of competition, so I'll go to a competitor.
Very sad. I've been a loyal customer of La Tortilla Factory tortillas for years. But some months ago, they were having an issue with one line of their tortillas. (And still are to this day.) I've tried to reach them since June (it's now August), but their email address doesn't work, their phone number doesn't work, their "Contact" form at their website doesn't work (or there is no response back). This company has gone down the tubes. Maybe it was sold to another company who doesn't care. Whatever. I can no longer be a customer.
I used to buy these and thought they were great, but they have reduced the size of the tortillas to where they are so SMALL they can no longer be used for tacos. So sad as this used to he a decent product. If they did this to make more money, shame on them!!!
They don’t have any customer engagement.
Been using their gluten free tortillas for a long time and love the taste and texture previously. However, since the fall 2024 they changed something. Now they come either all stuck together or they fall apart. I keep returning them and exchanging for a new bag and it is the same thing. I emailed the company to let them know and hopefully get a response and no reply. So today was our last try with them. We will be moving on to a different brand
Tortillas came stuck together and tore when I tried separating them
Worst tortillas ever! They stick together and rip when trying to pull apart. Even after being heated up they fall apart when trying to fold.
First time buying your wraps and every single one fell apart. Ruined my breakfast, never purchase again.
Honestly we've had enough with opportunistic companies selling to Kansas. Thanks for nothing. Glad you got paid. Will miss the quality and most importantly the jobs for the folks that worked there who made this what it is. Never buying again.
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Have a vivid memory of going to their store/factory as a child for a field trip. They showed us how the tortillas were made and then gave us each a tortilla to eat. Before the flour tortillas because they gave us a corn one and I remember I was bummed cuz it was just that, with nothing to eat with it. Lol being Mexican and having a tortilla with nothing was a bum for me. This was early 80s Since then they instilled this memory and I been a devoted tortilla eater of their brand. What a wonderful local company.
I bought a new package of La tortilla factory gluten free tortillas made with grain from cassava flour. I tried one from the new package with cheese on it, only to experience a sharp painful crunching noise of dirt and sand! It made my teeth hurt. Upon examining and clearing the cheese as pure, I took a bite of one of the tortillas plain. Crunch! Sand and dirt, extremely distict.. There is no real evidence of dirt on the outside of the product other than some dark flecks- it must be there is dirt or sand cooked directly into the tortillas! My teeth still hurt!! What kind of quality control do they have? Who do I report them too before something else in their product makes someone sick?
Nice place
Great product Great customer service!
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