Pizza looked fantastic, but tasted like it could be cooked just at a higher temperature a bit longer..bread needed to be cooked more, as well as toppings. I ordered online did not know how to ask for garlic butter and Parmigiano cheese on crust.Parking: It's a large plaza, all stores closed by time I picked up food so was alot of spaces. Maybe difficult on a normal busy work hour day
Atmosphere: 3
Food: 2
Service: 5
Texan 4x4 Texans
I love ordering their cowboy pizza. Soo delicious ?
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Stuffed Pizza, Pan Pizza
Amanda Michelle
UPDATE: I was told 12 days ago by corporate that I would get a refund from the owner in 3-5 business days. I am not even remotely surprised I still have not gotten it as I see in the reviews he's TERRIBLE to customers and it was not just me. Just sent a follow up email to corporate... To Be Continued...I placed an order for pick up at Callistoga Road. I called and canceled it long before I was due to pick it up. I got charged anyway and I have called 3 times since 1/3 to find out how we could resolve it. Today the owner called me and apparently he also owns the one on W. College. I typically pick up from there because I live on this side of town, but was on the East side of town that particular night so ordered on Callistoga. My kid got sick so I cancelled my plans and the order. He tries to tell me that it was delivered to my house. I told him no, why would the Callistoga Road location deliver to Coffey Park. He then says, well it came from W. College... But... W. College doesn't have delivery... ??? We will not be buying anymore food from EITHER store. Waiting to see if I can get it resolved higher up. Wish me luck!
Atmosphere: 1
Food: 1
Service: 1
Tommy Turner
If you're ever by this place on highway 12 in the outskirts of Santa Rosa it's the place to stop and get a pizza. Great service and nice friendly staff. They build them the way you want it.
Atmosphere: 4
Food: 5
Service: 5
A Lee
I placed an order for pick up at Callistoga Road. I called and canceled it long before I was due to pick it up. I got charged anyway and I have called 3 times since 1/3 to find out how we could resolve it. Today the owner called me and apparently he also owns the one on W. College. I typically pick up from there because I live on this side of town, but was on the East side of town that particular night so ordered on Callistoga. My kid got sick so I cancelled my plans and the order. He tries to tell me that it was delivered to my house. I told him no, why would the Callistoga Road location deliver to Coffey Park. He then says, well it came from W. College... But... W. College doesn't have delivery... ??? We will not be buying anymore food from EITHER store. Waiting to see if I can get it resolved higher up. Wish me luck!
Atmosphere: 1
Food: 1
Service: 1
Adam Demir
this review is for Google. this place closes at 730, not 8. the pizza here is cheap and tastes rather cheap. but good for price.
Food: 3
Service: 1
Dionysia K.
I'm trying to understand.....I am really trying to wrap my head around this mentality. How do you justify charging a mandatory 15-25% gratuity when I already paid for a pizza that I have to drive to pick-up, take home to cook, & all an employee had to do was assemble? Unbelievable! I guess it's legal robbery, it's infuriating that you think you can ask a price then tack on 15% more for no reason at all
Katwoman P.
Order it to go and pick up yourself or have it delivered. Don't deal with the people that work there! I'm not sure what's going on, maybe his business is tanking (hopefully not because I like the pizza there), but my friend and I went in to get a pizza to go and we figured we would go to the pet store nearby and then come back, but the girl started making it in front of us so we stayed. My friend and I were trying to split/pay cash but the way it worked out (or didn't) I was going to have to use a $50 bill. The girl behind the counter said she would have to give me "a LOT of $1"- almost all ones in change and my change was $33.00. I don't know about you, but I can't fit 33 ones in my wallet nor do I want to. So instead of voiding it and re-ringing it and me using a credit card (which I mentioned twice at least) to her and "Tim" who must be the franchise owner and neither of them acknowledged what I said. All she said to "Tim" was "she gave me a $50 bill". He looked annoyed, and without a word reached under and got another money bag out that looked like it was all fives and ones and counted back my change to me- no smile, no thanks, enjoy your pizza, come again... He just walked off and was very put out. We had to wait for our pizza and now it was completely awkward and I looked towards the back to see what he was doing and it looked like he was weighing balls of pizza dough. Then the girl making our pizza kept staring at me because she saw I was watching him and no one there was happy. I met somebody that used to work there and they said that all he allows them to have for change is $50 every day which obviously is not enough! I believe that's all he probably had in the other bag and that was probably for the next day. If he is hurting, I am sorry, but have some Customer Service skills! Say I understand, no worries, thank you, enjoy your pizza, come back again... It was all silence and negativity and acting like you are completely putting them out. Again, would you want $33 in $1 for change? I will never go in and order again I'm going to go back to home delivery which you have to do before 6 PM or you are out of luck. Other than that I normally really like their pizzas. I like the thin crust and it turns out our pizza was regular crust, but I wasn't going to say any more...Tim and Company, try smiling! Be grateful to your customers!!
Brad Winter
You should change your posted hours of operation to be more accurate. We close early when we feel like it. So order early if you want to eat.
Bob Johnson
This place sucks. Pizza tastes like it came from Safeway's frozen
Russell was fantastic! I came in a little before close and he was very helpful and patient. I also appreciated that after taking my order at the register he thoroughly washed his hands and put on gloves (I work in the food industry and know how difficult it can be to get employees to follow food safety guidelines). Overall very happy with my experience at this location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own
Beware of Timothy The Manager
Timothy the Manager displayed aggressive and questionable behavior so much so that I had to walk out. He was rude and tried to overcharge me which is nothing in comparison to his bad attitude and loudness! Very concerning behavior.
joel byrne
The app said it would be done in 30 minutes when I got there they had not even started it yet and the guy made my cinnamon wheel medium and I told him they usually bigger than that and he said everyone else is doingit
Atmosphere: 1
Food: 2
Service: 1
Bill J.
Closes at 8pm but don't walk in at 7:33 pm because they look at you like your an idiot for coming in 30 minutes before they close. They already had all the toppings covered and trays cleaned, again, it was 7:33pm...Bad business practice, close at 8pm and clean till 8:30... if I go back it will be because I'm desperate...
Sam S.
The crew over at papa Murphy's on Calistoga are a delight. Daniel in particular is exceptionally patient and polite. I often prefer phone service vs online and these guys never disappoint. Exceptional customer service every time. I lived in chicago and on the east coast-d at i I'm picky about pizza. I was overwhelmingly pleased at the NY style cheese. It was perfect and delicious. I can't say enough good things about these guys. My only upset is that I can't customize tip on the card so I can show the appreciation they deserve.
Pizza looked fantastic, but tasted like it could be cooked just at a higher temperature a bit longer..bread needed to be cooked more, as well as toppings. I ordered online did not know how to ask for garlic butter and Parmigiano cheese on crust.Parking: It's a large plaza, all stores closed by time I picked up food so was alot of spaces. Maybe difficult on a normal busy work hour day
Atmosphere: 3
Food: 2
Service: 5
I love ordering their cowboy pizza. Soo delicious ?
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Stuffed Pizza, Pan Pizza
UPDATE: I was told 12 days ago by corporate that I would get a refund from the owner in 3-5 business days. I am not even remotely surprised I still have not gotten it as I see in the reviews he's TERRIBLE to customers and it was not just me. Just sent a follow up email to corporate... To Be Continued...I placed an order for pick up at Callistoga Road. I called and canceled it long before I was due to pick it up. I got charged anyway and I have called 3 times since 1/3 to find out how we could resolve it. Today the owner called me and apparently he also owns the one on W. College. I typically pick up from there because I live on this side of town, but was on the East side of town that particular night so ordered on Callistoga. My kid got sick so I cancelled my plans and the order. He tries to tell me that it was delivered to my house. I told him no, why would the Callistoga Road location deliver to Coffey Park. He then says, well it came from W. College... But... W. College doesn't have delivery... ??? We will not be buying anymore food from EITHER store. Waiting to see if I can get it resolved higher up. Wish me luck!
Atmosphere: 1
Food: 1
Service: 1
If you're ever by this place on highway 12 in the outskirts of Santa Rosa it's the place to stop and get a pizza. Great service and nice friendly staff. They build them the way you want it.
Atmosphere: 4
Food: 5
Service: 5
I placed an order for pick up at Callistoga Road. I called and canceled it long before I was due to pick it up. I got charged anyway and I have called 3 times since 1/3 to find out how we could resolve it. Today the owner called me and apparently he also owns the one on W. College. I typically pick up from there because I live on this side of town, but was on the East side of town that particular night so ordered on Callistoga. My kid got sick so I cancelled my plans and the order. He tries to tell me that it was delivered to my house. I told him no, why would the Callistoga Road location deliver to Coffey Park. He then says, well it came from W. College... But... W. College doesn't have delivery... ??? We will not be buying anymore food from EITHER store. Waiting to see if I can get it resolved higher up. Wish me luck!
Atmosphere: 1
Food: 1
Service: 1
this review is for Google. this place closes at 730, not 8. the pizza here is cheap and tastes rather cheap. but good for price.
Food: 3
Service: 1
I'm trying to understand.....I am really trying to wrap my head around this mentality. How do you justify charging a mandatory 15-25% gratuity when I already paid for a pizza that I have to drive to pick-up, take home to cook, & all an employee had to do was assemble? Unbelievable! I guess it's legal robbery, it's infuriating that you think you can ask a price then tack on 15% more for no reason at all
Order it to go and pick up yourself or have it delivered. Don't deal with the people that work there! I'm not sure what's going on, maybe his business is tanking (hopefully not because I like the pizza there), but my friend and I went in to get a pizza to go and we figured we would go to the pet store nearby and then come back, but the girl started making it in front of us so we stayed. My friend and I were trying to split/pay cash but the way it worked out (or didn't) I was going to have to use a $50 bill. The girl behind the counter said she would have to give me "a LOT of $1"- almost all ones in change and my change was $33.00. I don't know about you, but I can't fit 33 ones in my wallet nor do I want to. So instead of voiding it and re-ringing it and me using a credit card (which I mentioned twice at least) to her and "Tim" who must be the franchise owner and neither of them acknowledged what I said. All she said to "Tim" was "she gave me a $50 bill". He looked annoyed, and without a word reached under and got another money bag out that looked like it was all fives and ones and counted back my change to me- no smile, no thanks, enjoy your pizza, come again... He just walked off and was very put out. We had to wait for our pizza and now it was completely awkward and I looked towards the back to see what he was doing and it looked like he was weighing balls of pizza dough. Then the girl making our pizza kept staring at me because she saw I was watching him and no one there was happy. I met somebody that used to work there and they said that all he allows them to have for change is $50 every day which obviously is not enough! I believe that's all he probably had in the other bag and that was probably for the next day. If he is hurting, I am sorry, but have some Customer Service skills! Say I understand, no worries, thank you, enjoy your pizza, come back again... It was all silence and negativity and acting like you are completely putting them out. Again, would you want $33 in $1 for change? I will never go in and order again I'm going to go back to home delivery which you have to do before 6 PM or you are out of luck. Other than that I normally really like their pizzas. I like the thin crust and it turns out our pizza was regular crust, but I wasn't going to say any more...Tim and Company, try smiling! Be grateful to your customers!!
You should change your posted hours of operation to be more accurate. We close early when we feel like it. So order early if you want to eat.
This place sucks. Pizza tastes like it came from Safeway's frozen
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Russell was fantastic! I came in a little before close and he was very helpful and patient. I also appreciated that after taking my order at the register he thoroughly washed his hands and put on gloves (I work in the food industry and know how difficult it can be to get employees to follow food safety guidelines). Overall very happy with my experience at this location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own
Timothy the Manager displayed aggressive and questionable behavior so much so that I had to walk out. He was rude and tried to overcharge me which is nothing in comparison to his bad attitude and loudness! Very concerning behavior.
The app said it would be done in 30 minutes when I got there they had not even started it yet and the guy made my cinnamon wheel medium and I told him they usually bigger than that and he said everyone else is doingit
Atmosphere: 1
Food: 2
Service: 1
Closes at 8pm but don't walk in at 7:33 pm because they look at you like your an idiot for coming in 30 minutes before they close. They already had all the toppings covered and trays cleaned, again, it was 7:33pm...Bad business practice, close at 8pm and clean till 8:30... if I go back it will be because I'm desperate...
The crew over at papa Murphy's on Calistoga are a delight. Daniel in particular is exceptionally patient and polite. I often prefer phone service vs online and these guys never disappoint. Exceptional customer service every time. I lived in chicago and on the east coast-d at i I'm picky about pizza. I was overwhelmingly pleased at the NY style cheese. It was perfect and delicious. I can't say enough good things about these guys. My only upset is that I can't customize tip on the card so I can show the appreciation they deserve.