The service is horrible, it’s seems like the major requirement to work there is being rude to the customers. I love the flavors there, but the service is 0/10
Good spot for boba, my favorite is Thai iced tea as well good for snacks love them.
Atmosphere: 5
Food: 5
Service: 5
Harley B.
Their straws aren't big enough to drink their boba. Just bought a 7 dollar drink that I can't even drink
Goatman DotD
Middle of the road boba, great service, odd slightly unfinished building vibes.
Atmosphere: 2
Food: 3
Service: 5
Sri S.
Got a black milk tea with boba. It was delish. Service was fast and ambiance was nice
Sabrina Sandoval
This place is a gem and if you love milk tea then i highly recommend
Atmosphere: 5
Food: 5
Service: 5
Tony Sanchez
Kinda a little hole in the wall but clean. great bobba! Excellent selection also.
Atmosphere: 3
Food: 5
Service: 4
Jorge Marquez
Went there when it was not that busy, they had a couple of other customers. Ordered my usual since I am very familiar with Quickly and other boba shops from all over San Diego/LA and also some food. After that, other customers that ordered after me were served first. After more than 12 min I asked what was going on with my order. We had to rush because of the movie we were going to was going to start. So the manager or whoever she was, printed a ticket from the register and put it very close to the face of the girl making the orders and demanding "hey did you make this"? So at that point I asked if I could just cancel the order and get a gift card or money back. Note that I even offered the chance to get a gift card so to support the business. Then the manager came up with the box of the waffle that was already done (drinks still were not) amd said, ok, I'll refund you for the drinks. At that point, I said well in that case I want the tip I put in your jar back. It.was $2. Actually it was closer to $3 but not gonna bother with the change. Generous tip for a $16 order at counter. She then went to the kitchen to ask if I had put money. At this point I just left, looks like she doesn't have a clue of customer service. Once out in the parking lot telling my date that they probably need those $2 more than I do, the other couple that was just after us overheard and laughed telling us they also had an issue with their order.The name Quickly is a play on words. In Mandarin Kuai Li means quick and convenient. Santa Rosa franchise is none. I don't mind if the service is slow, I'm reasonable, but I didn't like that loser manager pushing around her employees and not trusting me and also just not taking care of the customer experience. Anybody with any real experience in the customer service will make instant deals to make the customer happy.
The drinks are good, the snacks taste like old oil. I did like the large variety of things on the menu. What was unacceptable to me was the music playing. I had my five year old with me and the music was dropping f bombs left and right.
Ampara Shels
Good food (just snack type stuff) and tons of different kinds of drinks. Milkshakes, smoothies juices, milk bubble tea, and non milk bubble tea. And icees. There are Tons of flavors. Expensive though.Vegetarian options: I love to see tofu on any menue and Quickly has it.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Waffle Fries
Kianna D.
They have a million options and drinks are very customizable -- I would say that's the main selling point of Quickly. It's decent boba!It makes me sad that the employees always seem unhappy and stressed out, but the service itself is fine.
christine walace
My daughter's favorite spot for a yummy drink. We switch the flavors. I love Tai iced
Atmosphere: 5
Service: 5
Bella D.
Always a clean space here, friendly staff, and great drinks! My ginger tea was a bit strong on the ginger but if you're feeling sick, this drink can help with that.
My favorite boba place in santa rosa!
Atmosphere: 5
Food: 5
Service: 5
The service is horrible, it’s seems like the major requirement to work there is being rude to the customers. I love the flavors there, but the service is 0/10
Atmosphere: 1
Food: 5
Service: 1
Love the food, LOVE the drinks! Very good place.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fried Egg Roll, Waffle Fries, Nutella Snow, Curly Fries, Mango Yogurt, Fried Lobster Balls, Spicy Beef Noodle Soup
Good spot for boba, my favorite is Thai iced tea as well good for snacks love them.
Atmosphere: 5
Food: 5
Service: 5
Their straws aren't big enough to drink their boba. Just bought a 7 dollar drink that I can't even drink
Middle of the road boba, great service, odd slightly unfinished building vibes.
Atmosphere: 2
Food: 3
Service: 5
Got a black milk tea with boba. It was delish. Service was fast and ambiance was nice
This place is a gem and if you love milk tea then i highly recommend
Atmosphere: 5
Food: 5
Service: 5
Kinda a little hole in the wall but clean. great bobba! Excellent selection also.
Atmosphere: 3
Food: 5
Service: 4
Went there when it was not that busy, they had a couple of other customers. Ordered my usual since I am very familiar with Quickly and other boba shops from all over San Diego/LA and also some food. After that, other customers that ordered after me were served first. After more than 12 min I asked what was going on with my order. We had to rush because of the movie we were going to was going to start. So the manager or whoever she was, printed a ticket from the register and put it very close to the face of the girl making the orders and demanding "hey did you make this"? So at that point I asked if I could just cancel the order and get a gift card or money back. Note that I even offered the chance to get a gift card so to support the business. Then the manager came up with the box of the waffle that was already done (drinks still were not) amd said, ok, I'll refund you for the drinks. At that point, I said well in that case I want the tip I put in your jar back. It.was $2. Actually it was closer to $3 but not gonna bother with the change. Generous tip for a $16 order at counter. She then went to the kitchen to ask if I had put money. At this point I just left, looks like she doesn't have a clue of customer service. Once out in the parking lot telling my date that they probably need those $2 more than I do, the other couple that was just after us overheard and laughed telling us they also had an issue with their order.The name Quickly is a play on words. In Mandarin Kuai Li means quick and convenient. Santa Rosa franchise is none. I don't mind if the service is slow, I'm reasonable, but I didn't like that loser manager pushing around her employees and not trusting me and also just not taking care of the customer experience. Anybody with any real experience in the customer service will make instant deals to make the customer happy.
Service: 1
Restaurantji Recommends
The drinks are good, the snacks taste like old oil. I did like the large variety of things on the menu. What was unacceptable to me was the music playing. I had my five year old with me and the music was dropping f bombs left and right.
Good food (just snack type stuff) and tons of different kinds of drinks. Milkshakes, smoothies juices, milk bubble tea, and non milk bubble tea. And icees. There are Tons of flavors. Expensive though.Vegetarian options: I love to see tofu on any menue and Quickly has it.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Waffle Fries
They have a million options and drinks are very customizable -- I would say that's the main selling point of Quickly. It's decent boba!It makes me sad that the employees always seem unhappy and stressed out, but the service itself is fine.
My daughter's favorite spot for a yummy drink. We switch the flavors. I love Tai iced
Atmosphere: 5
Service: 5
Always a clean space here, friendly staff, and great drinks! My ginger tea was a bit strong on the ginger but if you're feeling sick, this drink can help with that.