Raku Ramen & Rolls
2424 Midway Dr, Santa Rosa
(707) 623-9668
Recent Reviews
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This place should be a landmark it's that good 💯😊
Atmosphere: 5
Food: 5
Service: 5
I was excited to find a new Ramen house. My gf and I love this type of food so I was excited to give it a try. I placed an order and got home only to find that my order was not only wrong, but undercooked. I ordered a dish with chicken (so I thought) only the order I opened had pork, undercooked pork to boot. I understand that miscommunications happen, but it was so disappointing.
I happened to be in the area after work following this dinner catastrophe, so I stopped in. I wanted the manager to know what happened with my order bc I thought the undercooked pork could potentially be a general health concern. When I approached her with this news she was VERY defensive and questioned my patronage. It made sense why she'd ask for verification, so I provided her my receipt from my cc. Once my honesty was firmly established she vaulted right into mild hostility by aggressively explaining to me that's how pork is supposed to be cooked. Even if that's true (which I don't know that it is and dont wish to eat it that way for obvious safety reasons), I don't think customer service is supposed to be cooked that way. It has some fine tuning to do to be sure. She did issue me a 20 dollar credit. I was happy for that but won't be returning to this place to eat. Uncooked pork isn't something we've experienced before. Not uncooked like that. Pictures are included. was excited to find a new Ramen house. My gf and I love this type of food so I was excited to give it a try. I placed an order and got home only to find that my order was not only wrong, but undercooked. I ordered a dish with chicken (so I thought) only the order I opened had pork, undercooked pork to boot. I understand that miscommunications happen, but it was so disappointing.
I happened to be in the area after work following this dinner catastrophe, so I stopped in. I wanted the manager to know what happened with my order bc I thought the undercooked pork could potentially be a general health concern. When I approached her with this news she was VERY defensive and questioned my patronage. It made sense why she'd ask for verification, so I provided her my receipt from my cc. Once my honesty was firmly established she vaulted right into mild hostility by aggressively explaining to me that's how pork is supposed to be cooked. Even if that's true (which I don't know that it is and dont wish to eat it that way for obvious safety reasons), I don't think customer service is supposed to be cooked that way. It has some fine tuning to do to be sure. She did issue me a 20 dollar credit. I was happy for that but won't be returning to this place to eat. Uncooked pork isn't something we've experienced before. Not uncooked like that. Pictures are included. I was excited to find a new Ramen house. My gf and I love this type of food so I was excited to give it a try. I placed an order and got home only to find that my order was not only wrong, but undercooked. I ordered a dish with chicken (so I thought) only the order I opened had pork, undercooked pork to boot. I understand that miscommunications happen, but it was so disappointing.
I happened to be in the area after work following this dinner catastrophe, so I stopped in. I wanted the manager to know what happened with my order bc I thought the undercooked pork could potentially be a general health concern. When I approached her with this news she was VERY defensive and questioned my patronage. I provided her with receipts so she knew I was a paying customer. While I was calmly trying to tell her about the issue we had she just kept arguing and then accusing me of arguing with her! It was very frustrating and I didn't understand why she'd want customers to feel that way in her restaurant. In the end, she did issue me a 20 dollar credit. Getting there with her was a lot of work. Needless to say, we won't be returning.
Atmosphere: 1
Food: 1
Service: 1
Good, but pricey. Mostly self service and small serving sizes for the price.
Atmosphere: 2
Food: 4
Service: 2
Vegan miso bowl hits the spot.
Atmosphere: 5
Food: 5
Service: 5
Veggie Ramen is excellent
Casual Sushi, Order from the counter when you walk through the door.
I love Raku Ramen because the food is always high quality, fresh, and flavorful. Every dish is consistently well-prepared, ensuring a delicious experience every time. The rich, savory broths, perfectly cooked noodles, and thoughtfully crafted toppings make each bowl satisfying and comforting. Whether it’s a quick meal or a sit-down dinner, Raku Ramen never disappoints.
I love the menu here, hard to decide between sushi options and ramen. You order at the front and clear your own table. The space is fairly small but nice.
Raku Ramen & Roll is an absolute gem! From the moment you walk in, the warm and inviting atmosphere sets the stage for an unforgettable dining experience. The highlight of my visit was their ramen and the Dragon Roll, both of which were nothing less than perfect. The Complex flavors of the ramen coated my taste buds and sent them on a euphoric journey of flavor.
As for the Dragon Roll, it’s a masterpiece! The eel and avocado combination is buttery and melts in your mouth, while the sweet and savory eel sauce ties everything together beautifully. The presentation is stunning, and each bite bursts with flavor and texture.
Service was top-notch, with friendly and attentive staff who made sure everything was perfect. Whether you’re a ramen lover, a sushi fan, or just looking for an excellent meal, Raku Ramen & Roll delivers in every way. Can’t wait to come back!
Food was great, I was there for the soft opening and enjoyed the food. But today it changed, the service wasn't that good just because one of the servers was staring at My friends and I the whole time we were eating. This is unacceptable making my friends uncomfortable, I should've never recommended going to this restaurant with a worse server.
Restaurantji Recommends
So excited when they opened and have been many times. Always a delight….decently check it out!
I'm a big ramen fan, so I was disappointed with my experience here. The broth lacked depth, and the noodles were overcooked. The boba was also subpar with a powdery texture. Given the abundance of ramen options out there, I wouldn't return, but I did like the location and the ambiance.
Cool, not too expensive and casual! Food was tasty
Really like the Ramen!
The food is spectacular! All the dishes they make are fantastic, The service is great there they give off such a good vibe and have good music taste! Although it's expensive, but it is Worth it! They keep a tidy place! I would go there again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: California Roll, Sushi, SP Ribeye Steak Ramen, Dragon Roll, Spicy Miso Pork Ramen Added Karaage Chicken, Raku Ramen with Pork Belly, Seaweed Salad, Raku Roll
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