I mean it's Round Table, you know what to expect, just double the price you think it should be, and it's the same as its always been. Smaller portions, higher prices.
Places don't realize that if that's all they do, raise prices, decrease portion size, and change nothing else, the end result is all of their customers now being unhappy because the cost/value ratio has changed so drastically.
What RT has done, is now they have very large signs that say they no longer accept tips, well that does nothing for employee morale, nor does it make the service better, so all in all, it's my opinion that Round Table has jumped the shark and is circling the drain, just like so many other establishments that don't consider the customer experience.
That said, I've had my reminder today of why I no longer patronize RT, and just like the last time I forgot, it's now clear once again why I don't eat there. The memories are better than the experience. And that is unfortunate.
Atmosphere: 2
Food: 2
Service: 2
Darryle Guidry
Julian helped me with my order and he was awesome. Very patient and made recommendations that were spot on. One of my favorite places to get pizza for a long time!
Atmosphere: 5
Food: 5
Service: 5
Jasson Alvarado
A bad meal and they get angry because of the complaint
Atmosphere: 3
Food: 1
Service: 2
Courtneyw871
Placed a pick up order. When I arrived at the promised time it was not ready and did not appear to be even started yet. So I waited an additional amount of time. I asked for a side of ranch and pizza sauce at checkout, I was told I’d be charged extra. I asked that due to the wait and the pizza not being ready on time if they would be able to just provide that (teeny little cup for almost a dollar) and they said no. Atmosphere is very meh and the staff don’t appear to be very happy working there. The pizza is good but customer service and atmosphere are very average.
Atmosphere: 2
Food: 5
Service: 3
Ian Carlson
Reply: A start would be fixing the air conditioning and staffing appropriately.
Atmosphere: 2
Food: 2
Service: 2
Juan
Great pizza and customer service the tables and rooms where very clean . The restrooms perfect
Parking: Parking is great no problem finding a spot plus lots of shade
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Pizza
Mathew “Carr” Carr
I would give a 5 star review tonight. They did a great job in house. Took good care of us. Might be the best pie I've had from a round table in 36 years. The only thing I dislike about my experience is that ownership or management or both have taken the tip line off the receipt. Times are tough right now. We don't have a lot and we know those serving us don't have a lot either. That's why we need to stick together. Most people in the service industry live off tips. Barely. To take that away right now without a substantial increase in pay seems cruel. Business owners have it tough I know that but taking the tip line away and not having a system in place to support that is not okay. The tip line hurts no one. It's up to the customer to decide if they will use it. It's my money and I'll damn well pay it forward every chance I get. Probably why I'm still poor but if we aren't all collectively trying then we are all collectively failing. Do better. For the record we had some cash and we were able to tip but knowing that management or ownership or both aren't advocating for their employees left a bad taste in our mouth. Put the tip line back on the receipt. Whoever does it and takes credit for it will get that team's respect and gratitude.
I will change my review to five stars if management does what's right.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
Mathew Carr
I would give a 5 star review tonight. They did a great job in house. Took good care of us. Might be the best pie I've had from a round table in 36 years. The only thing I dislike about my experience is that ownership or management or both have taken the tip line off the receipt. Times are tough right now. We don't have a lot and we know those serving us don't have a lot either. That's why we need to stick together. Most people in the service industry live off tips. Barely. To take that away right now without a substantial increase in pay seems cruel. Business owners have it tough I know that but taking the tip line away and not having a system in place to support that is not okay. The tip line hurts no one. It's up to the customer to decide if they will use it. It's my money and I'll damn well pay it forward every chance I get. Probably why I'm still poor but if we aren't all collectively trying then we are all collectively failing. Do better. For the record we had some cash and we were able to tip but knowing that management or ownership or both aren't advocating for their employees left a bad taste in our mouth. Put the tip line back on the receipt. Whoever does it and takes credit for it will get that team's respect and gratitude.
I will change my review to five stars if management does what's right.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
teara whitaker
The best place for pizza! The King Arthur pizza is the one you want.
Atmosphere: 3
Food: 5
Service: 4
Jon Severson
You can feel n see how the $20 min wage has effected them.
I got a pizza for pick up. Drove home and ate into it and it was super doughy on the bottom like it wasn't even cooked enough. I called them up right away. And they said I would have to bring it back to get a refund and if I ate any part of it I wouldn't be able to get a refund.... like really!!? How do I know if it's under cooked if I don't try it frist. I hate this place. There manager was no help. And I won't ever be back here again. I love round table. But when you have a horrible experience like this it makes you want to never come back. I will remember this next time I think about ordering any take out.
Atmosphere: 1
Food: 1
Service: 1
Omar Jay
Good pizza. Cool place to hang out.
Atmosphere: 5
Food: 5
Service: 5
Lucy
Unfortunately it is the closest Roundtable to me. However I try to make a farther drive near the Coddingtown area to pick up my pizza when possible only because the staff and pizza at the Roundtable in the Guerneville Rd location is so much better I definitely give them a 5 star rating. The Roundtable in Sebastopol is also great it is just farther away from me.
Atmosphere: 1
Food: 1
Service: 1
Ida J
Round table Occidental road: Great phone order service for this order. Person was knowledgeable about menu. It’s awkward when someone doesn’t understand your order. Our usual order includes a customized pizza and Oder was accurate.Order was ready in timely manner. Lobby and restaurant is clean. One of my go to Roundtables.
Food: 5
Service: 5
Recommended dishes: Caesar Salad, Vegetable Pizza
Felipe Moreno
The lady who served us was very reluctantly, terrible service, we will never return there, the rudest person we have ever seen, we asked her to please not have jalapeño and she gave us the pizza with jalapeño, WE WILL NEVER GO BACK THERE. WE DO NOT RECOMMEND THIS PLACE AT ALL.
I mean it's Round Table, you know what to expect, just double the price you think it should be, and it's the same as its always been. Smaller portions, higher prices.
Places don't realize that if that's all they do, raise prices, decrease portion size, and change nothing else, the end result is all of their customers now being unhappy because the cost/value ratio has changed so drastically.
What RT has done, is now they have very large signs that say they no longer accept tips, well that does nothing for employee morale, nor does it make the service better, so all in all, it's my opinion that Round Table has jumped the shark and is circling the drain, just like so many other establishments that don't consider the customer experience.
That said, I've had my reminder today of why I no longer patronize RT, and just like the last time I forgot, it's now clear once again why I don't eat there.
The memories are better than the experience. And that is unfortunate.
Atmosphere: 2
Food: 2
Service: 2
Julian helped me with my order and he was awesome. Very patient and made recommendations that were spot on. One of my favorite places to get pizza for a long time!
Atmosphere: 5
Food: 5
Service: 5
A bad meal and they get angry because of the complaint
Atmosphere: 3
Food: 1
Service: 2
Placed a pick up order. When I arrived at the promised time it was not ready and did not appear to be even started yet. So I waited an additional amount of time. I asked for a side of ranch and pizza sauce at checkout, I was told I’d be charged extra. I asked that due to the wait and the pizza not being ready on time if they would be able to just provide that (teeny little cup for almost a dollar) and they said no. Atmosphere is very meh and the staff don’t appear to be very happy working there. The pizza is good but customer service and atmosphere are very average.
Atmosphere: 2
Food: 5
Service: 3
Reply: A start would be fixing the air conditioning and staffing appropriately.
Atmosphere: 2
Food: 2
Service: 2
Great pizza and customer service the tables and rooms where very clean . The restrooms perfect
Parking: Parking is great no problem finding a spot plus lots of shade
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Pizza
I would give a 5 star review tonight. They did a great job in house. Took good care of us. Might be the best pie I've had from a round table in 36 years. The only thing I dislike about my experience is that ownership or management or both have taken the tip line off the receipt. Times are tough right now. We don't have a lot and we know those serving us don't have a lot either. That's why we need to stick together. Most people in the service industry live off tips. Barely. To take that away right now without a substantial increase in pay seems cruel. Business owners have it tough I know that but taking the tip line away and not having a system in place to support that is not okay. The tip line hurts no one. It's up to the customer to decide if they will use it. It's my money and I'll damn well pay it forward every chance I get. Probably why I'm still poor but if we aren't all collectively trying then we are all collectively failing. Do better. For the record we had some cash and we were able to tip but knowing that management or ownership or both aren't advocating for their employees left a bad taste in our mouth. Put the tip line back on the receipt. Whoever does it and takes credit for it will get that team's respect and gratitude.
I will change my review to five stars if management does what's right.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
I would give a 5 star review tonight. They did a great job in house. Took good care of us. Might be the best pie I've had from a round table in 36 years. The only thing I dislike about my experience is that ownership or management or both have taken the tip line off the receipt. Times are tough right now. We don't have a lot and we know those serving us don't have a lot either. That's why we need to stick together. Most people in the service industry live off tips. Barely. To take that away right now without a substantial increase in pay seems cruel. Business owners have it tough I know that but taking the tip line away and not having a system in place to support that is not okay. The tip line hurts no one. It's up to the customer to decide if they will use it. It's my money and I'll damn well pay it forward every chance I get. Probably why I'm still poor but if we aren't all collectively trying then we are all collectively failing. Do better. For the record we had some cash and we were able to tip but knowing that management or ownership or both aren't advocating for their employees left a bad taste in our mouth. Put the tip line back on the receipt. Whoever does it and takes credit for it will get that team's respect and gratitude.
I will change my review to five stars if management does what's right.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
The best place for pizza! The
King Arthur pizza is the one you want.
Atmosphere: 3
Food: 5
Service: 4
You can feel n see how the $20 min wage has effected them.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Garden Salad Entree, Supreme Pizza
Restaurantji Recommends
I got a pizza for pick up. Drove home and ate into it and it was super doughy on the bottom like it wasn't even cooked enough. I called them up right away. And they said I would have to bring it back to get a refund and if I ate any part of it I wouldn't be able to get a refund.... like really!!? How do I know if it's under cooked if I don't try it frist. I hate this place. There manager was no help. And I won't ever be back here again. I love round table. But when you have a horrible experience like this it makes you want to never come back. I will remember this next time I think about ordering any take out.
Atmosphere: 1
Food: 1
Service: 1
Good pizza. Cool place to hang out.
Atmosphere: 5
Food: 5
Service: 5
Unfortunately it is the closest Roundtable to me. However I try to make a farther drive near the Coddingtown area to pick up my pizza when possible only because the staff and pizza at the Roundtable in the Guerneville Rd location is so much better I definitely give them a 5 star rating. The Roundtable in Sebastopol is also great it is just farther away from me.
Atmosphere: 1
Food: 1
Service: 1
Round table Occidental road: Great phone order service for this order. Person was knowledgeable about menu. It’s awkward when someone doesn’t understand your order. Our usual order includes a customized pizza and Oder was accurate.Order was ready in timely manner. Lobby and restaurant is clean. One of my go to Roundtables.
Food: 5
Service: 5
Recommended dishes: Caesar Salad, Vegetable Pizza
The lady who served us was very reluctantly, terrible service, we will never return there, the rudest person we have ever seen, we asked her to please not have jalapeño and she gave us the pizza with jalapeño, WE WILL NEVER GO BACK THERE. WE DO NOT RECOMMEND THIS PLACE AT ALL.
Atmosphere: 1
Food: 1
Service: 1
Loading...