Wow, they messed up on my order and trying to get any help resolving the problem is like pulling teeth. Several calls hung up on. Called the “manager” line, routed to India and they threw me back in the same queue I was in before I which I was hung up on again. This used to be a great place to eat, but like most places in the US that are owned by corporations, it’s gone down the crapper. I just wanted to get my 4 bucks I paid back when they forgot to add pepperoni to the pizza as specified. Now, it’s personal. You guys keep digging the hole you will eventually find covering you.
Atmosphere: 1
Food: 3
Service: 1
raymond manaea
Went in to place a pizza, wings and potatoe wedges order was told it would be ready in about 30min. Return in 40mins and was told they haven't started on my order then waited another 30mins tipped them and left. Got home to find the potato wedges half cooked and cold pizza was also cold did not taste to there usual standard so we were very disappointed on the whole meal. Would have called that night but the meal was already a bust.
Atmosphere: 2
Food: 2
Service: 1
Matthew Meigs
I placed an online order at 5:30pm and was notified that my order would arrive at 6:15pm. At 6:30pm I called to check on the status, and was told that the driver had already left to deliver our pizzas. I then get a text saying that our pizza would arrive at 7:15pm. It was clear they hadn't even started cooking my pizza and that the person on the phone lied to me about how the pizzas were already on their way.
Service: 1
kimberly
This is the worst place I’ve ever been they messed up my order. I sent an email. Nobody responded. I called. Nobody responded. I left other emails other phone numbers nobody’s responded. Do not go to this place. You have officially lost a customer. This is the worst customer service I’ve ever experienced in my entire life.
Food: 1
Service: 1
imp “impofwhimsy” ofwhimsy
Round Table on Montecito usually has excellent service along with exceptional pizza. Tonight I barely had any sauce on my pizza while ordering extra cheese and sauce. I called to get some small containers of sauce and was told they no longer did that, even though it was not as I was expecting, left a $20 tip and spent over $100. I was told I needed to email the manager. This is poor service, and I understand if I had ordered my pizza and not understood what I was going to receive, but this was their mistake, and by the time I email to correct their mistake, my pizza would have been stale. Very disappointed with their service, and will be ordering elsewhere from now on. ☹️
Atmosphere: 1
Food: 3
Service: 1
Patti Copus
Seriously!!! Unless you complain, this Round Table store doesn't
Atmosphere: 3
Food: 1
Service: 3
Paris Cuevas
Our family had a last minute birthday party here and we had a great experience. David and Jerry were great and accommodated our party so well with smile and amazing customer service. We appreciated so it much! And David was training a new person as well and handled it well.
Atmosphere: 5
Food: 4
Service: 5
Carlos colindres
Good pizza ?
Atmosphere: 5
Food: 5
Service: 5
Duan Joubert
The pizza we ordered looked nothing like the description. It was almost comical how few pieces of pepperoni and bacon was scattered on it. The crust was not fully cooked. We called about it and the staff did not even know the last name of “Shaun” the store manager...Avoid these people!
Atmosphere: 1
Food: 1
Service: 1
Brian
I ordered a pizza on the app to be delivered to my house. They gave me a delivery time. Waited 15 minutes after delivery time and called the location and the young man told me that it was on its way so I waited another 20 minutes and no pizza, so I called the location back at least eight times nobody answered the phone. So long story short, I wasn’t feeling well but I had to drive down to the location to pick up our dinner when I got there. The person in charge wasn’t too friendly. She refunded my delivery charge and my soda. Then gave me my pizza thank God, they remade it.I’ve never had a problem at this location before.
Good self serve salad bar, one trip only, In the same building that was once Sizzler Restaurant. Lots of TV screens for sports!
Vegetarian options: Salad Bar.
Atmosphere: 5
Food: 5
Service: 5
Highlights Hair Studio
Ordered online pizza was supposed to be ready at 5:45pm got to the restaurant at 5:55pm My order tag was hanging on the tab thing but no pizza???He’s like, “it’s gonna be 20 min or we can give your money back” no sorry no can I get you a soft drink on the house while you wait nothing!! I have people waiting for this pizza of course I need you to make my f-in pizza!! Ugh just sooo disappointed!! ??
Atmosphere: 2
Food: 4
Service: 1
BEN DOVER
Not really sure why people complain, EVEN after knowing they are understaffed... If you know someone who needs work how about suggest that? just a thought:)
Kim Swanson
If you dont order your pizza crispy you will get an undercooked pizza. 6 times out of 10 that I reqist this it is still undercooked.
*Update* they apologized and said they would reach out. They did not, ordered last night and pizza dough was raw in the middle!!! The worst pizza in town.
jim b
This specific Round Table Pizza, when we visited (as out of towers) really was a mess. We ordered 3 beer pitcher's for 8 adults, 2 salads, some twisty bread sticks and chicken wings. First the food was about a 3 star the service was a 4 only for the server, the manager was less than a 1 star. And here is why: the beer was bad, all head, instead of trying to fix or replace the kegs he gave us 3 half kegs and only charged us for 2. I didn't know this until after we went to our fist winery later in the day. That didn't make sense. The salad bar temperature was not calibrated. Lettuce was frozen, other products were warm. One of our party took a plate for ranch dressing and the guy asked "did you leave any?" Note the sarcasm.... I think that if that 1 person was replaced and someone was there to appreciate the customer, the employee and took time to check on things it would easily be a 4 star.
Wow, they messed up on my order and trying to get any help resolving the problem is like pulling teeth. Several calls hung up on. Called the “manager” line, routed to India and they threw me back in the same queue I was in before I which I was hung up on again. This used to be a great place to eat, but like most places in the US that are owned by corporations, it’s gone down the crapper. I just wanted to get my 4 bucks I paid back when they forgot to add pepperoni to the pizza as specified. Now, it’s personal. You guys keep digging the hole you will eventually find covering you.
Atmosphere: 1
Food: 3
Service: 1
Went in to place a pizza, wings and potatoe wedges order was told it would be ready in about 30min. Return in 40mins and was told they haven't started on my order then waited another 30mins tipped them and left. Got home to find the potato wedges half cooked and cold pizza was also cold did not taste to there usual standard so we were very disappointed on the whole meal. Would have called that night but the meal was already a bust.
Atmosphere: 2
Food: 2
Service: 1
I placed an online order at 5:30pm and was notified that my order would arrive at 6:15pm. At 6:30pm I called to check on the status, and was told that the driver had already left to deliver our pizzas. I then get a text saying that our pizza would arrive at 7:15pm. It was clear they hadn't even started cooking my pizza and that the person on the phone lied to me about how the pizzas were already on their way.
Service: 1
This is the worst place I’ve ever been they messed up my order. I sent an email. Nobody responded. I called. Nobody responded. I left other emails other phone numbers nobody’s responded. Do not go to this place. You have officially lost a customer. This is the worst customer service I’ve ever experienced in my entire life.
Food: 1
Service: 1
Round Table on Montecito usually has excellent service along with exceptional pizza. Tonight I barely had any sauce on my pizza while ordering extra cheese and sauce. I called to get some small containers of sauce and was told they no longer did that, even though it was not as I was expecting, left a $20 tip and spent over $100. I was told I needed to email the manager. This is poor service, and I understand if I had ordered my pizza and not understood what I was going to receive, but this was their mistake, and by the time I email to correct their mistake, my pizza would have been stale. Very disappointed with their service, and will be ordering elsewhere from now on. ☹️
Atmosphere: 1
Food: 3
Service: 1
Seriously!!! Unless you complain, this Round Table store doesn't
Atmosphere: 3
Food: 1
Service: 3
Our family had a last minute birthday party here and we had a great experience. David and Jerry were great and accommodated our party so well with smile and amazing customer service. We appreciated so it much! And David was training a new person as well and handled it well.
Atmosphere: 5
Food: 4
Service: 5
Good pizza ?
Atmosphere: 5
Food: 5
Service: 5
The pizza we ordered looked nothing like the description. It was almost comical how few pieces of pepperoni and bacon was scattered on it. The crust was not fully cooked. We called about it and the staff did not even know the last name of “Shaun” the store manager...Avoid these people!
Atmosphere: 1
Food: 1
Service: 1
I ordered a pizza on the app to be delivered to my house. They gave me a delivery time. Waited 15 minutes after delivery time and called the location and the young man told me that it was on its way so I waited another 20 minutes and no pizza, so I called the location back at least eight times nobody answered the phone. So long story short, I wasn’t feeling well but I had to drive down to the location to pick up our dinner when I got there. The person in charge wasn’t too friendly. She refunded my delivery charge and my soda. Then gave me my pizza thank God, they remade it.I’ve never had a problem at this location before.
Food: 5
Service: 1
Restaurantji Recommends
Good self serve salad bar, one trip only, In the same building that was once Sizzler Restaurant. Lots of TV screens for sports!
Vegetarian options: Salad Bar.
Atmosphere: 5
Food: 5
Service: 5
Ordered online pizza was supposed to be ready at 5:45pm got to the restaurant at 5:55pm My order tag was hanging on the tab thing but no pizza???He’s like, “it’s gonna be 20 min or we can give your money back” no sorry no can I get you a soft drink on the house while you wait nothing!! I have people waiting for this pizza of course I need you to make my f-in pizza!! Ugh just sooo disappointed!! ??
Atmosphere: 2
Food: 4
Service: 1
Not really sure why people complain, EVEN after knowing they are understaffed... If you know someone who needs work how about suggest that? just a thought:)
If you dont order your pizza crispy you will get an undercooked pizza. 6 times out of 10 that I reqist this it is still undercooked.
*Update* they apologized and said they would reach out. They did not, ordered last night and pizza dough was raw in the middle!!! The worst pizza in town.
This specific Round Table Pizza, when we visited (as out of towers) really was a mess. We ordered 3 beer pitcher's for 8 adults, 2 salads, some twisty bread sticks and chicken wings. First the food was about a 3 star the service was a 4 only for the server, the manager was less than a 1 star. And here is why: the beer was bad, all head, instead of trying to fix or replace the kegs he gave us 3 half kegs and only charged us for 2. I didn't know this until after we went to our fist winery later in the day. That didn't make sense. The salad bar temperature was not calibrated. Lettuce was frozen, other products were warm. One of our party took a plate for ranch dressing and the guy asked "did you leave any?" Note the sarcasm.... I think that if that 1 person was replaced and someone was there to appreciate the customer, the employee and took time to check on things it would easily be a 4 star.
Atmosphere: 5
Food: 3
Service: 2
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