Come on sonic... I had a long wait... n then my tots were cold... what's up with that!!!?
So I get an email with a number to call... the woman was clueless... all she said was sorry for your experience... wow sonic!!!
You guys need to take notes from AZ sonics... they were great... all of them... I went to many of them there... sux you aren't anything like them...
Atmosphere: 3
Food: 1
Service: 2
Larry Canonica
Solid burgers and great drinks.
Atmosphere: 4
Food: 4
Service: 4
Julio Cuevas
Place is not worth it
Atmosphere: 1
Food: 1
Service: 1
Nick Mowat
I placed a mobile order through the Sonic app, which showed my order would be ready at 8:18 PM. I arrived at the location at 8:20 PM, entered my stall number, and waited patiently. I understood the restaurant was busy, but after 20 minutes of waiting with no update, I pressed the red button to check on my order—no one ever answered.
By 8:50 PM, I still had no food, so I flagged down an employee who was very polite and went to check on my order. He came back several minutes later with only one item out of my entire order. After I showed him my mobile receipt, he went back inside, then returned about 10 minutes later to tell me they’d have to completely remake my order, which would take another 15 minutes.
At that point, it had been over 45 minutes past my order’s original ready time, and I still had no food—so I told him to cancel it and left. Unfortunately, the Sonic app does not allow cancellations after placing an order, and it’s been an absolute hassle trying to get a refund.
Overall, this was the most frustrating drive-in experiences I’ve ever had—unorganized, slow, and unresponsive. The only positive part was the one employee who tried to help, but the system overall completely failed.
Atmosphere: 1
Food: 1
Service: 1
Conley Goodman
Have you ever been to a restaurant where they always mess up your order, you have to go into the restroom to get free water, the loudest sound in the place is the sound of your chewing, and you only see a person when they bring your food? Well this is that place, I have eaten here a couple times and every time it has been a bad experience. I absolutely hate eating here the only reason I do is because my girlfriend enjoys it. Trust me it is worth your time to just go to Costco and get a hot dog.
Atmosphere: 1
Food: 2
Service: 1
Hoyt Alexandre
Staff worked quickly during busy times.
Lizy Bean
I waited in the drive through for over 20 min with only 2 cars in front of me. This is not the first time this has happened either
Atmosphere: 3
Food: 3
Service: 1
Anicia L
5 stars all because of TRAVIS he’s a real one came thru and he was the sweetest even though it was late his attitude was so positive and welcoming not including that customer service on point thank you TRAVISS sonic hired the right person🙏🏽
Atmosphere: 5
Food: 5
Service: 5
uNoe Alipio
Supposed to be a drive through spot isnt it? Longest wait out of any spot in santa rosa
Don’t go here. The burger was burnt, completely dried out and they couldn’t even refund my credit card. This was simply gross.
Atmosphere: 1
Food: 1
Service: 1
Joe Slaight
Cherry Lime Aid was amazing as always.
Atmosphere: 4
Food: 5
Service: 4
Hope
I walked in gentleman helped me even though you can click on the screen he came out and assisted me think he might have been the manager very polite outgoing I didn't wait long for my food very good.
Atmosphere: 5
Food: 4
Service: 5
richard campbell
Took family for malts and Sundaes 🍨 great flavor great time 4th of july 😀
Atmosphere: 5
Food: 5
Service: 4
Joselyn
This particular Sonic location is unlike any other. Its awful. You can smell the dirty grease from outside. The drive thru window was caked in dirt, grime, crumbs and oil. You could smell our food was going to have been cooked in dirty dark grease and sure enough it was. Id pull the plug on this franchise if I were Sonic. Disappointing after we waited so long to get one locally
Tasty milk shake
Come on sonic... I had a long wait... n then my tots were cold... what's up with that!!!?
So I get an email with a number to call... the woman was clueless... all she said was sorry for your experience... wow sonic!!!
You guys need to take notes from AZ sonics... they were great... all of them... I went to many of them there... sux you aren't anything like them...
Atmosphere: 3
Food: 1
Service: 2
Solid burgers and great drinks.
Atmosphere: 4
Food: 4
Service: 4
Place is not worth it
Atmosphere: 1
Food: 1
Service: 1
I placed a mobile order through the Sonic app, which showed my order would be ready at 8:18 PM. I arrived at the location at 8:20 PM, entered my stall number, and waited patiently. I understood the restaurant was busy, but after 20 minutes of waiting with no update, I pressed the red button to check on my order—no one ever answered.
By 8:50 PM, I still had no food, so I flagged down an employee who was very polite and went to check on my order. He came back several minutes later with only one item out of my entire order. After I showed him my mobile receipt, he went back inside, then returned about 10 minutes later to tell me they’d have to completely remake my order, which would take another 15 minutes.
At that point, it had been over 45 minutes past my order’s original ready time, and I still had no food—so I told him to cancel it and left. Unfortunately, the Sonic app does not allow cancellations after placing an order, and it’s been an absolute hassle trying to get a refund.
Overall, this was the most frustrating drive-in experiences I’ve ever had—unorganized, slow, and unresponsive. The only positive part was the one employee who tried to help, but the system overall completely failed.
Atmosphere: 1
Food: 1
Service: 1
Have you ever been to a restaurant where they always mess up your order, you have to go into the restroom to get free water, the loudest sound in the place is the sound of your chewing, and you only see a person when they bring your food? Well this is that place, I have eaten here a couple times and every time it has been a bad experience. I absolutely hate eating here the only reason I do is because my girlfriend enjoys it. Trust me it is worth your time to just go to Costco and get a hot dog.
Atmosphere: 1
Food: 2
Service: 1
Staff worked quickly during busy times.
I waited in the drive through for over 20 min with only 2 cars in front of me. This is not the first time this has happened either
Atmosphere: 3
Food: 3
Service: 1
5 stars all because of TRAVIS he’s a real one came thru and he was the sweetest even though it was late his attitude was so positive and welcoming not including that customer service on point thank you TRAVISS sonic hired the right person🙏🏽
Atmosphere: 5
Food: 5
Service: 5
Supposed to be a drive through spot isnt it? Longest wait out of any spot in santa rosa
Service: 1
Restaurantji Recommends
Don’t go here. The burger was burnt, completely dried out and they couldn’t even refund my credit card. This was simply gross.
Atmosphere: 1
Food: 1
Service: 1
Cherry Lime Aid was amazing as always.
Atmosphere: 4
Food: 5
Service: 4
I walked in gentleman helped me even though you can click on the screen he came out and assisted me think he might have been the manager very polite outgoing I didn't wait long for my food very good.
Atmosphere: 5
Food: 4
Service: 5
Took family for malts and Sundaes 🍨 great flavor great time 4th of july 😀
Atmosphere: 5
Food: 5
Service: 4
This particular Sonic location is unlike any other. Its awful. You can smell the dirty grease from outside. The drive thru window was caked in dirt, grime, crumbs and oil. You could smell our food was going to have been cooked in dirty dark grease and sure enough it was. Id pull the plug on this franchise if I were Sonic. Disappointing after we waited so long to get one locally
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