I rarely give out five star reviews, but I love how this Starbucks franchise never complains about making my drinks, I’ve been to other locations here in Santa Rosa and they try to give me half empty drinks. But these employees just get to work and just give you what you ask for!! 🙏👍🏼 keep up the good work!!
Atmosphere: 4
Food: 5
Service: 5
Texan 4x4 Texans
Great coffee, and great service!
Atmosphere: 4
Food: 5
Service: 5
John Markus
At 10:23 on 11/11/25 there was a extremely rude guy working the drive through...I had to raise my voice a little bit to get a thank you from him ...he was clearly upset I didn't tip ...sorry buddy I don't tip men ...personal policy of mine
José R. Espinoza M.
I just go there for my daughter and wife 😅 They love it
Atmosphere: 5
Food: 5
Service: 5
Evelin Ibanez
I recently had a disappointing experience at Starbucks with an employee named Angelina. As my friend and I approached the store, she gave us unwelcoming and dirty looks before we even stepped inside. It was uncomfortable enough that we chose not to enter and instead went through the drive-thru, where another employee provided excellent service. This type of behavior creates a negative impression and can drive customers away. I can only imagine the type of treatment she gives her coworkers. I hope this matter is addressed and she is fired or under someone else’s supervision to ensure all customers are treated with courtesy and respect.
Atmosphere: 1
Food: 1
Service: 1
Antonio Vazquez
I went to this Starbucks around 8:30–9:00 PM with a classmate, and before we even walked in, a supervisor named Angelina gave us a nasty, unwelcoming look that immediately made us feel uncomfortable. This is not just poor customer service — it’s unacceptable behavior, especially from someone in a leadership position who should be setting the example for the rest of the staff. If this is how she treats customers, I can only imagine how poorly employees must be treated under her supervision. We avoided going inside entirely and used the drive-thru instead just to avoid her. If a supervisor cannot greet customers with basic courtesy and professionalism, it raises serious concerns about the work environment and training at this location. Management and corporate need to address this immediately.
Atmosphere: 1
Gabe B. Chavez
I recently had a very disappointing experience at Starbucks that I feel compelled to share. I visited the store around 10 PM, when there were no other customers. I politely asked the supervisor, Angelina, for an iced water. To my surprise, she was incredibly rude and told me that I had to purchase something from the menu to get a complimentary drink.
I've worked in customer service for years, and I've never encountered such a lack of professionalism. It's one thing to have policies in place, but it's another to be impolite and unwelcoming to customers. A simple 'I'm sorry, but company policy requires a purchase' would have sufficed.
Angelina's attitude was completely uncalled for and left me with a bad impression of this Starbucks location. If you're not happy with your job, Angelina, perhaps it's time to consider other options. In the meantime, I hope Starbucks management addresses this issue to ensure better customer service.
Atmosphere: 1
Food: 1
Service: 1
Noe Delapaz
Good 👍 ☕️
Atmosphere: 3
Food: 4
Service: 4
Julissa Calderon
I only come to this location if I’m on my way to work. I ordered a refresher today and I told the lady I wanted a venti she kept saying grande. When I expressed to her I wanted a size bigger she finally got it correct. When I received my drink I got a venting cup I drove off. After talking off I took ONE sip and to my surprise my cup was 90 percent ice. I shouldn’t be almost done with my drink after 1-2 sips.
Love it
Atmosphere: 5
Food: 5
Service: 5
I rarely give out five star reviews, but I love how this Starbucks franchise never complains about making my drinks, I’ve been to other locations here in Santa Rosa and they try to give me half empty drinks.
But these employees just get to work and just give you what you ask for!! 🙏👍🏼 keep up the good work!!
Atmosphere: 4
Food: 5
Service: 5
Great coffee, and great service!
Atmosphere: 4
Food: 5
Service: 5
At 10:23 on 11/11/25 there was a extremely rude guy working the drive through...I had to raise my voice a little bit to get a thank you from him ...he was clearly upset I didn't tip ...sorry buddy I don't tip men ...personal policy of mine
I just go there for my daughter and wife 😅
They love it
Atmosphere: 5
Food: 5
Service: 5
I recently had a disappointing experience at Starbucks with an employee named Angelina. As my friend and I approached the store, she gave us unwelcoming and dirty looks before we even stepped inside. It was uncomfortable enough that we chose not to enter and instead went through the drive-thru, where another employee provided excellent service. This type of behavior creates a negative impression and can drive customers away. I can only imagine the type of treatment she gives her coworkers. I hope this matter is addressed and she is fired or under someone else’s supervision to ensure all customers are treated with courtesy and respect.
Atmosphere: 1
Food: 1
Service: 1
I went to this Starbucks around 8:30–9:00 PM with a classmate, and before we even walked in, a supervisor named Angelina gave us a nasty, unwelcoming look that immediately made us feel uncomfortable. This is not just poor customer service — it’s unacceptable behavior, especially from someone in a leadership position who should be setting the example for the rest of the staff. If this is how she treats customers, I can only imagine how poorly employees must be treated under her supervision. We avoided going inside entirely and used the drive-thru instead just to avoid her. If a supervisor cannot greet customers with basic courtesy and professionalism, it raises serious concerns about the work environment and training at this location. Management and corporate need to address this immediately.
Atmosphere: 1
I recently had a very disappointing experience at Starbucks that I feel compelled to share. I visited the store around 10 PM, when there were no other customers. I politely asked the supervisor, Angelina, for an iced water. To my surprise, she was incredibly rude and told me that I had to purchase something from the menu to get a complimentary drink.
I've worked in customer service for years, and I've never encountered such a lack of professionalism. It's one thing to have policies in place, but it's another to be impolite and unwelcoming to customers. A simple 'I'm sorry, but company policy requires a purchase' would have sufficed.
Angelina's attitude was completely uncalled for and left me with a bad impression of this Starbucks location. If you're not happy with your job, Angelina, perhaps it's time to consider other options. In the meantime, I hope Starbucks management addresses this issue to ensure better customer service.
Atmosphere: 1
Food: 1
Service: 1
Good 👍 ☕️
Atmosphere: 3
Food: 4
Service: 4
I only come to this location if I’m on my way to work. I ordered a refresher today and I told the lady I wanted a venti she kept saying grande. When I expressed to her I wanted a size bigger she finally got it correct. When I received my drink I got a venting cup I drove off. After talking off I took ONE sip and to my surprise my cup was 90 percent ice. I shouldn’t be almost done with my drink after 1-2 sips.
Food: 1
Service: 1
Restaurantji Recommends
They have almost no customers inside the store: afraid of being overworked, they shut down the “order ahead” feature.
Atmosphere: 4
Food: 4
Service: 2
I love the vegan falafel wrap and was very disappointed that they were out
Atmosphere: 2
Food: 2
Service: 3
Presently, I am avoiding this establishment due to political environment......
Instead of committing to change, the admin at the starbucks just copy and pastes the same message to pacify their warranted bad reviews.
Service: 1
Food wasn't fully warm, but the staff was nice and quickly replaced.
Atmosphere: 3
Food: 3
Service: 3
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