We got Wing-stop and there was hair in my fries.!!! Never again !!
Rachel Jackson
Wait 2 hours to get food, ended up canceling and going to McDonalds! Dont recommend if you want eat in a timely manner!
Tom Notgiven
Poor service - they’ll leave you hanging at the register forever and there is no urgency in the food prep either. Should call it Wing Nickel and Dime - they pretty much force you into combos or buying 10 piece a la carts and then charge for sauce as if you’d eat the wings without a dipping sauce - pretty tough to get out of here with my two kids for less than $38 so pretty much not coming back
Audrey Johnson
$40 dinner just to get service by a teenage boy who was extremely high and was working alone who clearly doesnt know how to make wings smh! never going back to this location
Atmosphere: 1
Food: 1
Service: 1
Shrinivas Poojari
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Ruti Vidales
French fries are horrible
Emma Mccabe
My boneless wings were the size of quarters literally so small. There was way too much cheese on my garlic parm wings, I mean mounds of it. And my corn was literally frozen. Terrible experience… 😔
Tory Thomason
Will never eat at any location again!!!! Ordered food online May 16th. After 1.5hrs of patiently waiting, checked on my order. They didn’t have my order ticket. Asked for a refund, was told only the GM could refund online orders and to call back next day(Saturday). Also left my name and number for them to contact me. Called corporate that Friday night as well, was told I’d hear back in 3-4days. Called the store back the next day (Saturday), GM isn’t there again. Called back Sunday, GM still isn’t there. Keep being told to call back the next day. Staff was once again rude and unhelpful and tried to hang up on me. Called corporate again that Sunday, they are still no help. Said another 3-4days. Here it is Thursday, no call back from the store, no call back from corporate, no refund. WORST CUSTOMER SERVICE EVER! No accountability or even care that it’s been a week and they still have my money for a service and product that wasn’t rendered. I am absolutely disgusted with this company. Please don’t spend your money here!
Shrinivas Poojari
GREAT CUSTOMER SERVICE+1 (805)-301 7071 NO NONSENSE AND GREAT ASSISTANCE!!!
Dean Newton
They didn't give me my 4 cups of ranch for 40 wings.
Garbage food! Especially your tenders! Just FROZEN garbage from one of the big food service companies.
Peter Ruggio
How are you going to have an offer for T-Mobile customers and then pull it? 👎
Marty Fierbaugh
Terrible service. Left items off order and refused to give me what I had paid for after driving all the way back to the restaurant. Never again.
Aarón Q
HELL NO! Worst customer service
Jewels
First time eating at the Guerneville location and I’m very disappointed with my food and Flavors I picked didn’t even taste like the flavors only one that taste like it’s flavor was the honey barbecue. They shoved my order in one container, which was disappointing. Garlic Parmesan doesn’t even taste like it. It looks like it’s just in some butter sauce. Food was not good. It was honestly nasty. Looks like I’ll keep going to the one in RP because this one is so disappointing chicken is dry not a happy customer spent money on nasty food and they just sloped the sauce on our chicken. Do better guerneville location.
We got Wing-stop and there was hair in my fries.!!! Never again !!
Wait 2 hours to get food, ended up canceling and going to McDonalds! Dont recommend if you want eat in a timely manner!
Poor service - they’ll leave you hanging at the register forever and there is no urgency in the food prep either. Should call it Wing Nickel and Dime - they pretty much force you into combos or buying 10 piece a la carts and then charge for sauce as if you’d eat the wings without a dipping sauce - pretty tough to get out of here with my two kids for less than $38 so pretty much not coming back
$40 dinner just to get service by a teenage boy who was extremely high and was working alone who clearly doesnt know how to make wings smh! never going back to this location
Atmosphere: 1
Food: 1
Service: 1
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
French fries are horrible
My boneless wings were the size of quarters literally so small. There was way too much cheese on my garlic parm wings, I mean mounds of it. And my corn was literally frozen. Terrible experience… 😔
Will never eat at any location again!!!! Ordered food online May 16th. After 1.5hrs of patiently waiting, checked on my order. They didn’t have my order ticket. Asked for a refund, was told only the GM could refund online orders and to call back next day(Saturday). Also left my name and number for them to contact me. Called corporate that Friday night as well, was told I’d hear back in 3-4days. Called the store back the next day (Saturday), GM isn’t there again. Called back Sunday, GM still isn’t there. Keep being told to call back the next day. Staff was once again rude and unhelpful and tried to hang up on me. Called corporate again that Sunday, they are still no help. Said another 3-4days. Here it is Thursday, no call back from the store, no call back from corporate, no refund. WORST CUSTOMER SERVICE EVER! No accountability or even care that it’s been a week and they still have my money for a service and product that wasn’t rendered. I am absolutely disgusted with this company. Please don’t spend your money here!
GREAT CUSTOMER SERVICE+1 (805)-301 7071 NO NONSENSE AND GREAT ASSISTANCE!!!
They didn't give me my 4 cups of ranch for 40 wings.
Restaurantji Recommends
Garbage food! Especially your tenders! Just FROZEN garbage from one of the big food service companies.
How are you going to have an offer for T-Mobile customers and then pull it? 👎
Terrible service. Left items off order and refused to give me what I had paid for after driving all the way back to the restaurant. Never again.
HELL NO! Worst customer service
First time eating at the Guerneville location and I’m very disappointed with my food and Flavors I picked didn’t even taste like the flavors only one that taste like it’s flavor was the honey barbecue. They shoved my order in one container, which was disappointing. Garlic Parmesan doesn’t even taste like it. It looks like it’s just in some butter sauce. Food was not good. It was honestly nasty. Looks like I’ll keep going to the one in RP because this one is so disappointing chicken is dry not a happy customer spent money on nasty food and they just sloped the sauce on our chicken. Do better guerneville location.
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