ZERO& Santa Rosa

Store is out of things all the time, I ordered through doordash and had to wait nearly half an hour to have my order confirmed and canceled because they didn't have what I wanted in stock. When I tried to re-order, the item was removed from the doordash menu completely, but when investigating further, the app still shows the drink as available. I had been wanting this drink for about a week but have kept running in to issues with the marshmallows being out of stock, the boba being out of stock, and the store not accepting doordash orders during business hours. I also find it absurd that the listing description states it comes with salt cheese foam, but in the order menu, adding the foam costs an extra dollar. In store you cant even order from the kiosk because the card reader is broken so you have to order with staff or use the app.

Store is closed, yet the app still lets you order, which is what ended up happening to me. Horrid flaw on their end. Not looking forward to contacting customer support to get a refund

I went to order a drink on the app but almost every single drink and food item said sold out. So I went to the front of the store where there was a sign that said “on break, back in 15 minutes.” I waited 25 minutes and the sign was still up. We saw the employee walk back in but he didn’t take the sign down. Another customer who had also been waiting decided to ring the bell and still no one came out to help. We ended up leaving.

Employees are just sitting down on their cellphones. There was a long line and the employees were not working. We ended up leaving because nobody was being helped.

Had the crème brûlée muddy milk. I loved it and it also looks so pretty.

Prejudice operation, Only wants employees of asain decent. Discrimination. please be aware

Substitute sugar things are just not my cup of tea. The taste misses that sweet flavor of joy, and honestly, I wouldn't recommend this if you're seeking a satisfying treat. It's simply not my thing.

I am a very frequent customer at Zero&, Santa Rosa Plaza. I have been always very pleased with the service and their refreshing drinks. But for the recent order placed yesterday made me question about my very highly placed opinion for Zero&. The Lychee Lover had all the frozen Lychee cubes in it and made the drink a very unpleasant experience, especially for my mom who really like it until before yesterday. Hopefully this is never repeated.

Substitute sugar things are just not my cup of tea. The taste misses that sweet flavor of joy, and honestly, I wouldn't recommend this if you're seeking a satisfying treat. It's simply not my thing.

The Passion fruit lemonade was phenomenal! Will go back soon to try others and see if they compare!

Three people working and no people waiting in line just me and it still takes five minutes to make one drink…. They just talk talk talk and not making drinks

This place is in the mall near Sephora. Ordered the thai tea with oreo, it was really good. Ordered on their tablet, then you input your number (not sure what they do if you don’t have a phone) and they text you when it’s ready. Ready within a few minutes. You can customize if you want it less sweet and less ice.

Possibly the best milk tea I've had in Santa Rosa.I ordered the Ube Taro and you could taste the freshness of the ube and taro. Definitely a lot of care was put into making the beverage.My only complaint is that their mobile app on Android has an issue where the bottom of the screen gets covered by the navigation buttons, so it's hard to use.

Doesn’t take cash? Dumb.

signed up through the app got the 1st drink free, was pretty good, I’ll probably be back to check out the other drinks.