McDonald's
259 Mt Hermon Rd, Scotts Valley
(831) 438-4614
Recent Reviews
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Clean
Friendly staff
Atmosphere: 5
Food: 5
Service: 5
They don't accept EBT. why the hell not.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: McDonald's Big Mac, French Fries
Fresh quarter pounder! Always hot.
Atmosphere: 2
Food: 5
Service: 3
It is a clean and nice place at great location. The staff is great and friendly but I think it is understaffed for the cashier. Of course we ordered on the app and there are also kiosks for people to order in the store. The meals are ok and delivered to the table as expected. The issue isn't related to any staff or meals.
The problem is when we need more napkins and some extra straws, there is no way to get them by yourself and we need to go through the cashier. There is only one cashier who was helping someone's order that has too many customization and several people were still waiting. Other staff are working inside preparing customers meals. I need to wait in line and spend more than 3 minutes just to get napkins and extra straws without interrupting the customer who is ordering.
People can understand the company needs to reduce the cost of staffing and cut any unnecessary expenses. But this is totally unacceptable for me at least I used to be able to get napkins and straws by myself within just a few seconds in other stores or fast food restaurants.
Atmosphere: 4
Food: 3
Service: 3
It was evening and I went through the drive-thru. It's a fast food place,
Atmosphere: 2
Food: 3
Service: 3
Super attention
Atmosphere: 5
Food: 5
Service: 5
The workers were rude
Atmosphere: 1
Food: 5
Service: 1
Excellent in San Jose California ❤️
Service: 5
I went in in the morning and asked for water which is complimentary and is $0.00 on the menu and when I asked for water the “Manager” Emma refused to offer water when asked. She was very rude and unprofessional. I felt like she was discriminating against me due to my appearance and she egregiously denied a basic human right for no reason other than to assert her limited authority. She then proceeded to call the police without ever asking me to leave and requested I be trespassed. When I explained that I was never asked to leave and left the store before the police arrived, they approached and gathered more information. After discussing with them, the SVPD graciously went in and got me a water for free. I am grateful for the understanding of the SVPD and appalled at the unprofessional and inhumane treatment I received from someone who was supposed to be in a leadership role. I also documented the entire process on video and am in contact with corporate to make sure this abysmal situation never happens to anyone again.
Atmosphere: 1
Food: 1
Service: 1
Second time I went there the lady at the drive-through I think she’s still in money. She shorted me $Five bucks second time. She An older tatted woman.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They've messed up my order a few times. My fault for not checking when I get the bag but still disappointed.
Atmosphere: 2
Food: 3
Service: 2
Everytime I come here they mess up my order either I don't get the drink I ordered my food isn't right and the lady in the drive thru is always rude af and can't seem to do her job or be bothered to do her job right
Atmosphere: 1
Food: 1
Service: 1
My fish sandwich was very small,and my Frys while I did eat as fast as I could. Got hard.
Well, I got a tummy ache, of course. How wouldn't . Didn't finish the sandwich. I used to really love the egg mc muffin.
But ,I have only gotten a burnt one, or it has been served hard as a rock. I did donate money today. Anything for the children. I wish it was like when I was a young student when my teacher took me to McDonald's
That was a good memory. I wish fast food chains could do better. Thanks
Food: 1
Service: 4
Food turned out good, asked for big Mac w/ just ketchup and they gave me cheese. Ordered 3 fries and old got 2, no spoons for mcflurries. C-
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Classic Big Mac Pack, French Fries
Fast service. Good food. Didn't have to wait long.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Mcchicken, Classic Big Mac Pack, Big Mac, Quarter Pounder Hamburger, Chicken Mcnuggets
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