Very rude customer service we were standing at the counter to get our order taken. No one acknowledged that we were there for at least 5 minutes and then we asked if anyone was going to help us and they said oh use the kiosk. Multiple people had walked by us and even made eye contact but just ignored us. This company is going down the tubes. They keep hiring people that are very rude and unprofessional.The worst part is now they're getting $20 an hour.
Atmosphere: 1
Service: 1
Eden Crane
Frappe ALL day!
Atmosphere: 3
Food: 5
Service: 4
E-L Carlson
Finally! The McFlurry machine is being maintained and consistently working! I’m so proud of you McDonalds! This trip though the drive thru my battery died at the payment window. All the boys working came out and helped me push it to a safe place where I got it started again. I love my local MslcDonalds!
Bryan Souza
Poorly run. Rude store
Atmosphere: 3
Food: 4
Service: 3
Swamp Woman
Made one special request (no sauce on the sandwich) but my sandwich came with lots. Normally I wouldn't bother with a review, but this has happened more than a few times at this location and now I think it's worth noting. The staff working the drive-thru windows were kind.
Eagle Eye C.
Order breakfast at 10:16am. Arrive at 10:30am to learn my order canceled. When I show proof of timing, will not reinstate order. As I request a manager to understand what went wrong, kid yells out "she wants a f'ing (using whole word) manager." Was the language necessary? Manager comes and also refuses my order. Says I ordered at 10:30am and they stopped serving breakfast. Show her app of order placement and acknowledged. I now request partnership number to lodge complaint. As I leave, pock marked face girl at #2 window calls me a "f'ing bitch ."When I approach the window after her insult, I'm told to respect their staff while pick marked face girl hides. If you want to throw your mouth, best be prepared to answer for it. Not lovin it. Whack. Ownership phone # is408 8473589The ownership (Jan) is in Gilroy. Won't go back there. Hostile.
TheBayArea831
Ordered my food with the App ahead of time. Food was ready when I arrived. The staff did a great job toasting the muffin. Other locations under toast it and Scotts Valley location made it perfectly. It was hot and cheese was melting. Exactly how its supposed to be. ??????
Atmosphere: 5
Food: 5
Service: 5
Ryan May
The night manager some blonde lady so rude and I had to pay for my ranch and barbecue sauce so every other fast food in the whole county gives them for free but not in Scott's Valley blonde lady manager worst service ever and she was rude to her
Atmosphere: 1
Food: 4
Service: 1
Craig “CbNightOwl” Nesmith
A large coffee (4 creams + 4 sugars) is not only priced well... this crew serves it up right every time. Thank youTasty meal pkgs too, i crave for in between indulgences.Parking: Cleverly located at the endspot of long shopping village, boasting great parking options.Kid-friendliness: Kids love McDonalds!!! Period.I sure did when i was young. There's not a lot for the kids to do at this site, but kids have a knack for making it a fun place.Wheelchair accessibility: Location designed to accomodate every kind of approach possible. Wheelchair hospitable restrooms too!!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mcdouble, French Fries, Mcchicken, Vanilla Cone, Sausage Mcmuffin, Big Mac, World Famous Fries, Crispy Chicken Sandwich
M. A. Grisso
Had an order go here by accident even though I had selected another location. I called to cancel it and they let me know that they can’t cancel the charge so I have to come in for the refund. Unfortunately I did not get his name but I have the transaction ID and proof on my credit card account. When I finally go in to speak to someone in person, the woman has no idea what I’m asking about. She should’ve asked herManager but instead just stares at me blankly acting like this has never happened before.I don’t understand why McDonalds doesn’t have a way to get a refund.
It's McDonald's. The water they use for their drinks is better than most and drinks are inexpensive compared to other fast food places.Parking: Just depends on the time of day mKid-friendliness: I think there's a play area. It did before covid.Wheelchair accessibility: Fairly accessible. No stairs but the doors are fairly heavy.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mcdouble, Egg Mcmuffin, French Fries, Classic Big Mac Pack, Happy Meal Cheeseburger, Sausage Biscuit, Sausage Mcmuffin, Hamburger, Big Mac, World Famous Fries, Quarter Pounder Hamburger
Kelly Allison
The customer service is poor poor food I don't trust it.but they can't screw up ice cream or coffee??
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Iced Caramel Coffee
E B
The sausage breakfast sandwich smelled like cleaning products. Couldn't eat it.Oatmeal with fruit was surprisingly good although we did have to pick out a few pieces of apple.
Atmosphere: 2
Food: 1
Service: 5
Miles Cuñha
Can someone let me know when they start serving coffee again and not cold hash browns before 8 Ty.
Carrie Woods
Fries were cold and lacking salt, the chicken sandwich had way too much mayo and the lettuce tasted like it was rotting. This McDonald's is usually good but the last 2 times I have gone there it has been gross.
Very rude customer service we were standing at the counter to get our order taken. No one acknowledged that we were there for at least 5 minutes and then we asked if anyone was going to help us and they said oh use the kiosk. Multiple people had walked by us and even made eye contact but just ignored us. This company is going down the tubes. They keep hiring people that are very rude and unprofessional.The worst part is now they're getting $20 an hour.
Atmosphere: 1
Service: 1
Frappe ALL day!
Atmosphere: 3
Food: 5
Service: 4
Finally! The McFlurry machine is being maintained and consistently working! I’m so proud of you McDonalds! This trip though the drive thru my battery died at the payment window. All the boys working came out and helped me push it to a safe place where I got it started again. I love my local MslcDonalds!
Poorly run. Rude store
Atmosphere: 3
Food: 4
Service: 3
Made one special request (no sauce on the sandwich) but my sandwich came with lots. Normally I wouldn't bother with a review, but this has happened more than a few times at this location and now I think it's worth noting. The staff working the drive-thru windows were kind.
Order breakfast at 10:16am. Arrive at 10:30am to learn my order canceled. When I show proof of timing, will not reinstate order. As I request a manager to understand what went wrong, kid yells out "she wants a f'ing (using whole word) manager." Was the language necessary? Manager comes and also refuses my order. Says I ordered at 10:30am and they stopped serving breakfast. Show her app of order placement and acknowledged. I now request partnership number to lodge complaint. As I leave, pock marked face girl at #2 window calls me a "f'ing bitch ."When I approach the window after her insult, I'm told to respect their staff while pick marked face girl hides. If you want to throw your mouth, best be prepared to answer for it. Not lovin it. Whack. Ownership phone # is408 8473589The ownership (Jan) is in Gilroy. Won't go back there. Hostile.
Ordered my food with the App ahead of time. Food was ready when I arrived. The staff did a great job toasting the muffin. Other locations under toast it and Scotts Valley location made it perfectly. It was hot and cheese was melting. Exactly how its supposed to be. ??????
Atmosphere: 5
Food: 5
Service: 5
The night manager some blonde lady so rude and I had to pay for my ranch and barbecue sauce so every other fast food in the whole county gives them for free but not in Scott's Valley blonde lady manager worst service ever and she was rude to her
Atmosphere: 1
Food: 4
Service: 1
A large coffee (4 creams + 4 sugars) is not only priced well... this crew serves it up right every time. Thank youTasty meal pkgs too, i crave for in between indulgences.Parking: Cleverly located at the endspot of long shopping village, boasting great parking options.Kid-friendliness: Kids love McDonalds!!! Period.I sure did when i was young. There's not a lot for the kids to do at this site, but kids have a knack for making it a fun place.Wheelchair accessibility: Location designed to accomodate every kind of approach possible. Wheelchair hospitable restrooms too!!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mcdouble, French Fries, Mcchicken, Vanilla Cone, Sausage Mcmuffin, Big Mac, World Famous Fries, Crispy Chicken Sandwich
Had an order go here by accident even though I had selected another location. I called to cancel it and they let me know that they can’t cancel the charge so I have to come in for the refund. Unfortunately I did not get his name but I have the transaction ID and proof on my credit card account. When I finally go in to speak to someone in person, the woman has no idea what I’m asking about. She should’ve asked herManager but instead just stares at me blankly acting like this has never happened before.I don’t understand why McDonalds doesn’t have a way to get a refund.
Service: 1
Restaurantji Recommends
It's McDonald's. The water they use for their drinks is better than most and drinks are inexpensive compared to other fast food places.Parking: Just depends on the time of day mKid-friendliness: I think there's a play area. It did before covid.Wheelchair accessibility: Fairly accessible. No stairs but the doors are fairly heavy.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mcdouble, Egg Mcmuffin, French Fries, Classic Big Mac Pack, Happy Meal Cheeseburger, Sausage Biscuit, Sausage Mcmuffin, Hamburger, Big Mac, World Famous Fries, Quarter Pounder Hamburger
The customer service is poor poor food I don't trust it.but they can't screw up ice cream or coffee??
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Iced Caramel Coffee
The sausage breakfast sandwich smelled like cleaning products. Couldn't eat it.Oatmeal with fruit was surprisingly good although we did have to pick out a few pieces of apple.
Atmosphere: 2
Food: 1
Service: 5
Can someone let me know when they start serving coffee again and not cold hash browns before 8 Ty.
Fries were cold and lacking salt, the chicken sandwich had way too much mayo and the lettuce tasted like it was rotting. This McDonald's is usually good but the last 2 times I have gone there it has been gross.
Atmosphere: 1
Food: 2
Service: 4