Store hours on Google are incorrect. Actual store hours posted on the door are 4:30a-11am. Is this correct???
Tyler
Hours are wrong. We came at 11 on a wednesday and they were closed. What kind of coffee shop closes at 11?
David Herrera
What can I say about starbucks? My favorite, my must stop no matter where i'm at.I'm from texas,
Atmosphere: 5
Food: 5
Service: 5
Michael Hope
Good customer service interactions, however the wait time for in store drinks is wild long.
Multiple times I’ve waited a long time for a drink or two. Today I timed the wait for two Americanos - 18 minutes.
I will be gong to the other Scott’s valley Starbucks moving forward.
Atmosphere: 3
Service: 1
Ilga
I used to love grabbing a grande Oatmilk Shaken Espresso from this Starbucks. It was consistently served in a 16 oz plastic cup, packed with ice (per the recipe), and it has always tasted great. I was totally on board when they started switching to paper cups in an effort to be more environmentally friendly. No complaints there. However, in the past few visits, I’ve been served this same grande drink in a venti paper cup, packed to the brim with ice. This may seem like a small change, but it completely throws off the drink balance. The portion of espresso and oat milk is still the same, but the extra volume from the larger cup and excessive ice just waters it down. What I got both times was a bland, diluted mess, not the bold, balanced drink I used to look forward to. For comparison, I recently visited a Starbucks in Las Vegas where I was served the same drink in a proper grande plastic cup which tasted amazing. That made me realize how far off the mark my local stores in Scotts Valley have gotten. Starbucks is a global brand, and consistency should be a core part of the experience, no matter what city you’re in. No one should be paying $7 for a watery, botched drink that barely resembles what it’s supposed to be. As a former barista myself, I care about how espresso drinks are crafted and this just isn't it. I even bought my own espresso machine about a year ago, but still made the occasional Starbucks run when I was in a rush. After this, I just don't want to come back anymore. Do better, Starbucks. Your loyal customers notice.
Food: 1
Service: 1
Janelle Stich
Closed at 6:45pm on a Saturday.
Sarah Johnson
Wrong items all of the time. Overpriced!!!!
Atmosphere: 1
Food: 1
Service: 1
Google Account
It is hard to appreciate a place when they overcharge for coffee and still can't make the order correctly. $10 for a coffee drink made incorrectly.
Atmosphere: 1
Food: 1
Service: 1
Robbie
They have a drive thru incase you have a sleeping baby in your car
Drive thru customers are the priority here. Nothing differentiates this from any other Starbucks. If you can live without Nitro, consider local options.
Atmosphere: 3
Food: 3
Service: 3
Connie McNair
Good when feeling really lazy and need to drive through. Coffee too dark.
Atmosphere: 2
Food: 2
Service: 4
Donald Dunbar
Often they are just closed hours before they should be. Jankie
Shui Niu
Great customer service, this crew has a great early-morning vibe. Perfect mocha.
Brooke Rodriguez
This Starbucks is absolutely awful. The people are rude and impersonal and treat everyone terribly. I heard the way employees were interacting with each other and also the customers, including myself. It feels like it’s a clique of high school students who just sit around and gossip and think it’s fun to be mean. Also, the drive thru was extremely slow.
i miss clear cups
Atmosphere: 1
Food: 5
Service: 3
Store hours on Google are incorrect. Actual store hours posted on the door are 4:30a-11am. Is this correct???
Hours are wrong. We came at 11 on a wednesday and they were closed. What kind of coffee shop closes at 11?
What can I say about starbucks? My favorite, my must stop no matter where i'm at.I'm from texas,
Atmosphere: 5
Food: 5
Service: 5
Good customer service interactions, however the wait time for in store drinks is wild long.
Multiple times I’ve waited a long time for a drink or two. Today I timed the wait for two Americanos - 18 minutes.
I will be gong to the other Scott’s valley Starbucks moving forward.
Atmosphere: 3
Service: 1
I used to love grabbing a grande Oatmilk Shaken Espresso from this Starbucks. It was consistently served in a 16 oz plastic cup, packed with ice (per the recipe), and it has always tasted great. I was totally on board when they started switching to paper cups in an effort to be more environmentally friendly. No complaints there.
However, in the past few visits, I’ve been served this same grande drink in a venti paper cup, packed to the brim with ice. This may seem like a small change, but it completely throws off the drink balance. The portion of espresso and oat milk is still the same, but the extra volume from the larger cup and excessive ice just waters it down. What I got both times was a bland, diluted mess, not the bold, balanced drink I used to look forward to.
For comparison, I recently visited a Starbucks in Las Vegas where I was served the same drink in a proper grande plastic cup which tasted amazing. That made me realize how far off the mark my local stores in Scotts Valley have gotten. Starbucks is a global brand, and consistency should be a core part of the experience, no matter what city you’re in.
No one should be paying $7 for a watery, botched drink that barely resembles what it’s supposed to be. As a former barista myself, I care about how espresso drinks are crafted and this just isn't it. I even bought my own espresso machine about a year ago, but still made the occasional Starbucks run when I was in a rush. After this, I just don't want to come back anymore.
Do better, Starbucks. Your loyal customers notice.
Food: 1
Service: 1
Closed at 6:45pm on a Saturday.
Wrong items all of the time. Overpriced!!!!
Atmosphere: 1
Food: 1
Service: 1
It is hard to appreciate a place when they overcharge for coffee and still can't make the order correctly. $10 for a coffee drink made incorrectly.
Atmosphere: 1
Food: 1
Service: 1
They have a drive thru incase you have a sleeping baby in your car
Restaurantji Recommends
Drive thru customers are the priority here. Nothing differentiates this from any other Starbucks. If you can live without Nitro, consider local options.
Atmosphere: 3
Food: 3
Service: 3
Good when feeling really lazy and need to drive through. Coffee too dark.
Atmosphere: 2
Food: 2
Service: 4
Often they are just closed hours before they should be. Jankie
Great customer service, this crew has a great early-morning vibe. Perfect mocha.
This Starbucks is absolutely awful. The people are rude and impersonal and treat everyone terribly. I heard the way employees were interacting with each other and also the customers, including myself. It feels like it’s a clique of high school students who just sit around and gossip and think it’s fun to be mean. Also, the drive thru was extremely slow.
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