I live a little far from this area, but I love this Starbucks so much that I drive quite a long way to get here. The baristas are very friendly, and the inside of the store is always well-organized, so it’s a good place to come for a change of pace. It’s (kind of) my hideout, so I hope it’s not too well-known😅, but I’m writing this review because I hope people can meet the warm baristas and feel the good atmosphere of the store.
Atmosphere: 5
Service: 5
hadassah Esther Tinoco Cruz
I like it clean and very good excellent service
Atmosphere: 5
Food: 5
Service: 5
May Satsuki Park
I had a poor experience here. I called ahead about a double charge, but when I arrived, the staff couldn't find my order and offered no real help. Instead of trying to resolve the issue, she kept saying she couldn't find it in the system. I wish she had been more focused on helping than just repeating the problem.
Service: 1
Tina C
I placed an online order for pick up. When I walked in, I was immediately disappointed to see this flag. Please leave this type of message out of our purchasing process. If you’re going to push this flag on customers, please also post the true American 🇺🇸 flag as well. I will NEVER be purchasing from this disrespectful location! I have a toddler and she is curious why there’s no American flag 🇺🇸 but this over powers the store.
Even though I ordered ahead, I had to wait almost 10 minutes inside store. I ordered a warmed item that was sitting out for so long before the drink was ready. By the time I received my drink, the warmed item was cold.
Atmosphere: 1
Food: 2
Service: 1
David Frampton
Excellent Services as always
Atmosphere: 5
Food: 5
Service: 5
Milly
The worker was friendly.I am highly recommend to eveyone to go there
Atmosphere: 5
Food: 5
Service: 5
Larry Davis
This is really a busy Advanced order pickup location if you're going to pop in to get a quick beverage be ready to wait
Atmosphere: 5
Food: 5
Service: 5
Dan Miller
The Saturday day shift manager had no idea how to deal with a Coinstar voucher from a supermarket across the parking lot. It was a Starbucks gift card voucher I had to go down the street to another Starbucks where the manager knew how to do it. Please train your employees to know how to deal with Coinstar vouchers it was a minor issue turned into a big deal
Atmosphere: 4
Food: 3
Service: 2
James North
Very friendly baristas. They went out of their way to be helpful. And they remembered my name which is amazing. When one of them went to take the trash out he said hi Jim hope you’re doing great. Very friendly.
Wheelchair accessibility: Easy wheelchair route into Starbucks main entrance. The door does have to be open by hand but shouldn’t be a problem.
Let me start by saying that most of my family and friends I know love Starbucks every time we travel to visit friends and family or family comes to visit us Starbucks comes to our mind and we make it part of our fun. I am doing this review because we have never in the years have visited Starbucks have been mistreated like we were yesterday at the seal beach location at the town center. We actually did not have plans to visit this location but because my 83 year old mother in law loves Starbucks as well…. she actually offer to buy a couple of Venti Caramel Frappuccinos and since we were charging our car at the electrify America location across street it seemed like perfect opportunity to enjoy a delicious drink! Our order was taken quick but as we waited for our drinks we realized they were taken longer than usual, we were not called since they did not put our name on the cups when we approached the counter we realized that the drinks had been sitting there there all along of course when took them and tried them the flavor was not the best as if it was freshly served and of course with crushed ice and super cold. When we returned about 2 minutes later and asked if the could be remade we encountered by negative attitudes and just blaming us for not picking up the drinks as soon as the were made ( we never knew they were ready) do you think anyone wants to waste time on purpose these days? We are so busy with our lives that wasting time is not our priority. My wife had asked them please remake again and they only chose to change one, when I found out I went back and asked again to remake or give me my money back! Again no one I am sorry for the miscommunication and blame my wife saying that she only asked for one to be changed. I had the staff member not take responsibility and continued to blame us so I raise my voice to speak over the staff member since all she did was to argue and make a point that is was our fault. It got a point that another guest was asking me to stop as I was trying to get my refund ( I never looked back a the lady the kept talking with out know the other side of the story) …. and make the person staff member that all it would took is to remake the drinks and impress us with compassion and understanding of the situation and genuine care of your guests. We paid for two and took one luckily my 83 year mother in law got her wish to enjoy a delicious Starbucks drink. I left the location not mad but sad and disappointed that young staff members does not understand the basics of taking care of your guests.
I came in for a drink and the short/white female barista had the worst attitude. I felt like I did something wrong when all I asked for was a drink. She was cutting me off and raising her voice trying to make me feel dumb when it could’ve been a simple transaction. I try to be nice to workers because I know what it’s like working in customer service but that was the worst experience ever and she didn’t even try to hide it. I come to this Starbucks quite often and she just ruined it for me. She might have the been lead or the manager and if that’s the case, that’s very unprofessional of her. All these negative reviews and they still haven’t done anything so far about their staff, at least the male workers were nice and cheerful.
Atmosphere: 1
Food: 2
Service: 1
kk R
I went in today at about 1130 am to exchange a cold brew my mom didn't like, as soon as I mentioned I wanted to have them redo the drink the two girl employees who approached me said " we can't do that because you didn't purchase it at this location " and then the short white girl proceeded to tell me " we don't have cold brew here" , I said you dont?? as I looked up at the menu that lists cold brews". She said "no" and then told me they are not affiliated with the other starbucks at target and ralphs so they cant do redos. And shooshed me away basically. If this establishment doesn't do redo from another starbucks, fine but she didn't have to not only he rude, but try and play me for a fool and tell me " they don't have cold brew" like I'm sort of inferior idiot. I will never go back there. They need to train their employees to be polite and try not make their guests feel stupid.
Atmosphere: 1
Food: 2
Service: 1
Jana Hall
Love the Americano
Alexis Quintanilla
I’m not one to write reviews but Eric was just an above and beyond worker. He deserves all the recognition. I ordered my drink and while I was waiting, a customer had spilled her drink and he immediately asked his coworker to help her clean the spill and then let her know that he was already making her another drink without her having to ask. Then when my drink was ready, he informed me that he spilled some on the side of my cup so he double-cupped my drink which I thought was very thoughtful so that I wouldn’t get dirty. It’s the little things that make the world of a difference. Kudos to Eric, keep doing an amazing job!
I live a little far from this area, but I love this Starbucks so much that I drive quite a long way to get here. The baristas are very friendly, and the inside of the store is always well-organized, so it’s a good place to come for a change of pace.
It’s (kind of) my hideout, so I hope it’s not too well-known😅, but I’m writing this review because I hope people can meet the warm baristas and feel the good atmosphere of the store.
Atmosphere: 5
Service: 5
I like it clean and very good excellent service
Atmosphere: 5
Food: 5
Service: 5
I had a poor experience here. I called ahead about a double charge, but when I arrived, the staff couldn't find my order and offered no real help. Instead of trying to resolve the issue, she kept saying she couldn't find it in the system. I wish she had been more focused on helping than just repeating the problem.
Service: 1
I placed an online order for pick up. When I walked in, I was immediately disappointed to see this flag. Please leave this type of message out of our purchasing process. If you’re going to push this flag on customers, please also post the true American 🇺🇸 flag as well. I will NEVER be purchasing from this disrespectful location! I have a toddler and she is curious why there’s no American flag 🇺🇸 but this over powers the store.
Even though I ordered ahead, I had to wait almost 10 minutes inside store. I ordered a warmed item that was sitting out for so long before the drink was ready. By the time I received my drink, the warmed item was cold.
Atmosphere: 1
Food: 2
Service: 1
Excellent Services as always
Atmosphere: 5
Food: 5
Service: 5
The worker was friendly.I am highly recommend to eveyone to go there
Atmosphere: 5
Food: 5
Service: 5
This is really a busy Advanced order pickup location if you're going to pop in to get a quick beverage be ready to wait
Atmosphere: 5
Food: 5
Service: 5
The Saturday day shift manager had no idea how to deal with a Coinstar voucher from a supermarket across the parking lot. It was a Starbucks gift card voucher I had to go down the street to another Starbucks where the manager knew how to do it. Please train your employees to know how to deal with Coinstar vouchers it was a minor issue turned into a big deal
Atmosphere: 4
Food: 3
Service: 2
Very friendly baristas. They went out of their way to be helpful. And they remembered my name which is amazing. When one of them went to take the trash out he said hi Jim hope you’re doing great. Very friendly.
Wheelchair accessibility: Easy wheelchair route into Starbucks main entrance. The door does have to be open by hand but shouldn’t be a problem.
Atmosphere: 5
Service: 5
Recommended dishes: Double-Smoked Bacon Cheddar & Egg Sandwich
Let me start by saying that most of my family and friends I know love Starbucks every time we travel to visit friends and family or family comes to visit us Starbucks comes to our mind and we make it part of our fun. I am doing this review because we have never in the years have visited Starbucks have been mistreated like we were yesterday at the seal beach location at the town center. We actually did not have plans to visit this location but because my 83 year old mother in law loves Starbucks as well…. she actually offer to buy a couple of Venti Caramel Frappuccinos and since we were charging our car at the electrify America location across street it seemed like perfect opportunity to enjoy a delicious drink! Our order was taken quick but as we waited for our drinks we realized they were taken longer than usual, we were not called since they did not put our name on the cups when we approached the counter we realized that the drinks had been sitting there there all along of course when took them and tried them the flavor was not the best as if it was freshly served and of course with crushed ice and super cold. When we returned about 2 minutes later and asked if the could be remade we encountered by negative attitudes and just blaming us for not picking up the drinks as soon as the were made ( we never knew they were ready) do you think anyone wants to waste time on purpose these days? We are so busy with our lives that wasting time is not our priority. My wife had asked them please remake again and they only chose to change one, when I found out I went back and asked again to remake or give me my money back! Again no one I am sorry for the miscommunication and blame my wife saying that she only asked for one to be changed. I had the staff member not take responsibility and continued to blame us so I raise my voice to speak over the staff member since all she did was to argue and make a point that is was our fault. It got a point that another guest was asking me to stop as I was trying to get my refund ( I never looked back a the lady the kept talking with out know the other side of the story) …. and make the person staff member that all it would took is to remake the drinks and impress us with compassion and understanding of the situation and genuine care of your guests. We paid for two and took one luckily my 83 year mother in law got her wish to enjoy a delicious Starbucks drink. I left the location not mad but sad and disappointed that young staff members does not understand the basics of taking care of your guests.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Don't know
Atmosphere: 1
Food: 1
Service: 1
I came in for a drink and the short/white female barista had the worst attitude. I felt like I did something wrong when all I asked for was a drink. She was cutting me off and raising her voice trying to make me feel dumb when it could’ve been a simple transaction. I try to be nice to workers because I know what it’s like working in customer service but that was the worst experience ever and she didn’t even try to hide it. I come to this Starbucks quite often and she just ruined it for me. She might have the been lead or the manager and if that’s the case, that’s very unprofessional of her. All these negative reviews and they still haven’t done anything so far about their staff, at least the male workers were nice and cheerful.
Atmosphere: 1
Food: 2
Service: 1
I went in today at about 1130 am to exchange a cold brew my mom didn't like, as soon as I mentioned I wanted to have them redo the drink the two girl employees who approached me said " we can't do that because you didn't purchase it at this location " and then the short white girl proceeded to tell me " we don't have cold brew here" , I said you dont?? as I looked up at the menu that lists cold brews". She said "no" and then told me they are not affiliated with the other starbucks at target and ralphs so they cant do redos. And shooshed me away basically. If this establishment doesn't do redo from another starbucks, fine but she didn't have to not only he rude, but try and play me for a fool and tell me " they don't have cold brew" like I'm sort of inferior idiot. I will never go back there. They need to train their employees to be polite and try not make their guests feel stupid.
Atmosphere: 1
Food: 2
Service: 1
Love the Americano
I’m not one to write reviews but Eric was just an above and beyond worker. He deserves all the recognition. I ordered my drink and while I was waiting, a customer had spilled her drink and he immediately asked his coworker to help her clean the spill and then let her know that he was already making her another drink without her having to ask. Then when my drink was ready, he informed me that he spilled some on the side of my cup so he double-cupped my drink which I thought was very thoughtful so that I wouldn’t get dirty. It’s the little things that make the world of a difference. Kudos to Eric, keep doing an amazing job!
Service: 5
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