Two employees saw me arrive and stand at counter ready to order. One employee looked at me and said I will be right with you, then turned around and started dipping cake cones in chocolate, all while ignoring me. The other employee was making a milkshake. I stood at counter for like 10 - 15 minutes until I finally spoke up and asked to be helped. The one employee dipping the cones never turned around so her co-worker who was making a milk shake stopped and took my order. Wow, what poor and rude customer service!!! If you don’t want to serve customers then find a different job !!!! Shame on you !!! I’m sorry that I was an inconvenience to you!!!
Food: 1
Service: 1
Steffen O.
The ice cream is super tasty, the service takes its time and is very friendly.
Atmosphere: 3
Food: 5
Service: 5
Nicole T
let's customers threaten door dashers when trying to pick up an order and still serves them and doesn't call the cops. absolutely unacceptable
Steffen Oetzel
The ice cream is super tasty, the service takes its time and is very friendly.
Atmosphere: 3
Food: 5
Service: 5
Sean Price
Doesn't close at 11, actually closes at 9:30
Atmosphere: 1
Service: 1
Nicole Thornhill
let's customers threaten door dashers when trying to pick up an order and still serves them and doesn't call the cops. absolutely unacceptable
Sponge Bob
I haven't been into a Baskin-Robbins in a long time. We have them near us where I live, but for some reason I haven't been in years. So we tried this Baskin-Robbins. We stopped in there in June, 2023.First off, it isn't the easiest place to park. There are not many spots in front of the store. You can park on the street, being on the side of the store, but they are also limited. We were fortunate and we got a spot on the street.The store itself wasn't filthy. But it wasn't the cleanest either. But to be fair, they may be busy a lot of the time and may not be able to keep up. I don't know. The ice cream was okay. It honestly wasn't the best ice cream I've ever had, but it wasn't bad either. And like pizza, there's pretty no such thing as bad pizza, or in this case, ice cream.I do not think the ice cream we had was worth the price. It was well over $10 for just a couple of cones with a couple of scoops each. I feel that is just too much money for what seems like supermarket ice cream. And a half gallon in the supermarket is substantially less money.The best thing about our visit besides actually having an ice cream, was the employee who served it. She was a delightful young lady who was friendly and professional. She represented this Baskin-Robbins in a way that they should be proud of.I gave this store three stars because it had a lot of short comings. Other than the parking, there is room for improvement.
Derek Baine
I always used to go here when I was a kid. My mother even painted signs for them in exchange for ice cream when we had hard times.
Moises Vega
Had plenty of ice cream out weren't putting anything away yet just finished serving a bunch of customers turn to me my wife and daughter away for ice cream when they weren't even closed had no sign saying for no ice cream
Irene Thomas
This Subway/Baskin Robbins was closed 9:44 and they had the doors locked:/
So much fun! Great for little kids and adults! Great food service. Rental shoes in many different sizes. Little area for arcade games. Great Overall. Acceptable prices.
Patricia White
I had chocolate mousse blend and my grandson had a mocha freeze. Both were delicious
April Trussell
The customer service was awesome and the store was very cclean, but they definitely push the subway side of their business more than ice cream... they were out of many flavors and the ones they had all contained nuts.and out of toppings like hot fudge. There are many other fantastic places on the peninsula for ice cream. Here isn't it.
Jared Williams
Quick friendly service! Fresh cones and great ice cream
Two employees saw me arrive and stand at counter ready to order. One employee looked at me and said I will be right with you, then turned around and started dipping cake cones in chocolate, all while ignoring me. The other employee was making a milkshake. I stood at counter for like 10 - 15 minutes until I finally spoke up and asked to be helped. The one employee dipping the cones never turned around so her co-worker who was making a milk shake stopped and took my order. Wow, what poor and rude customer service!!! If you don’t want to serve customers then find a different job !!!! Shame on you !!! I’m sorry that I was an inconvenience to you!!!
Food: 1
Service: 1
The ice cream is super tasty, the service takes its time and is very friendly.
Atmosphere: 3
Food: 5
Service: 5
let's customers threaten door dashers when trying to pick up an order and still serves them and doesn't call the cops. absolutely unacceptable
The ice cream is super tasty, the service takes its time and is very friendly.
Atmosphere: 3
Food: 5
Service: 5
Doesn't close at 11, actually closes at 9:30
Atmosphere: 1
Service: 1
let's customers threaten door dashers when trying to pick up an order and still serves them and doesn't call the cops. absolutely unacceptable
I haven't been into a Baskin-Robbins in a long time. We have them near us where I live, but for some reason I haven't been in years. So we tried this Baskin-Robbins. We stopped in there in June, 2023.First off, it isn't the easiest place to park. There are not many spots in front of the store. You can park on the street, being on the side of the store, but they are also limited. We were fortunate and we got a spot on the street.The store itself wasn't filthy. But it wasn't the cleanest either. But to be fair, they may be busy a lot of the time and may not be able to keep up. I don't know. The ice cream was okay. It honestly wasn't the best ice cream I've ever had, but it wasn't bad either. And like pizza, there's pretty no such thing as bad pizza, or in this case, ice cream.I do not think the ice cream we had was worth the price. It was well over $10 for just a couple of cones with a couple of scoops each. I feel that is just too much money for what seems like supermarket ice cream. And a half gallon in the supermarket is substantially less money.The best thing about our visit besides actually having an ice cream, was the employee who served it. She was a delightful young lady who was friendly and professional. She represented this Baskin-Robbins in a way that they should be proud of.I gave this store three stars because it had a lot of short comings. Other than the parking, there is room for improvement.
I always used to go here when I was a kid. My mother even painted signs for them in exchange for ice cream when we had hard times.
Had plenty of ice cream out weren't putting anything away yet just finished serving a bunch of customers turn to me my wife and daughter away for ice cream when they weren't even closed had no sign saying for no ice cream
This Subway/Baskin Robbins was closed 9:44 and they had the doors locked:/
Restaurantji Recommends
Excellent place to visit
So much fun! Great for little kids and adults! Great food service. Rental shoes in many different sizes. Little area for arcade games. Great Overall. Acceptable prices.
I had chocolate mousse blend and my grandson had a mocha freeze. Both were delicious
The customer service was awesome and the store was very cclean, but they definitely push the subway side of their business more than ice cream... they were out of many flavors and the ones they had all contained nuts.and out of toppings like hot fudge. There are many other fantastic places on the peninsula for ice cream. Here isn't it.
Quick friendly service! Fresh cones and great ice cream
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