Worst customer service experience… I work at the mall and I go there for my lunch. Staff are very rude sometimes they totally ignore you.. specially yesterday I went there on my lunch break I’ve waited for almost 13 minutes no one greeted me . I had to raise my voice for attention. Finally an older guy approached with a horrible attitude. I have asked for a cup of soup he said we don’t have any soup today although the menu showed they had two kinds of soup in the daily specials. How could you be out of soup at the beginning of the day it’s only 1:30 pm. I’ve ordered a chicken sandwich waited for almost 35 minutes for my sandwich when I came to pay they forgot to give me my mall employee discount. Although they know me I eat there almost everyday and I mentioned I work at the mall . I asked the person about my discount he gave me a bad attitude and said no more discount. From today we decided no more employee discounts… well Mr no problem you sure have lost a good customer… and keep that 10 percent discount difference for yourself…
Michael K
I don’t know what happened to this restaurant but the portion size has been cut in half. The lettuce is no longer baby greens but cheap white lettuce. The price is more, which I would gladly pay for if the food was the way it used to be. I’ve been coming here for 18 years.The staff have seen my children grow up. We will have to find a new place to dine. So disappointing!
Atmosphere: 5
Food: 2
Service: 5
Jame Andy
Worst customer service experience… I work at the mall and I go there for my lunch. Staff are very rude sometimes they totally ignore you.. specially yesterday I went there on my lunch break I’ve waited for almost 13 minutes no one greeted me . I had to raise my voice for attention. Finally an older guy approached with a horrible attitude. I have asked for a cup of soup he said we don’t have any soup today although the menu showed they had two kinds of soup in the daily specials. How could you be out of soup at the beginning of the day it’s only 1:30 pm. I’ve ordered a chicken sandwich waited for almost 35 minutes for my sandwich when I came to pay they forgot to give me my mall employee discount. Although they know me I eat there almost everyday and I mentioned I work at the mall . I asked the person about my discount he gave me a bad attitude and said no more discount. From today we decided no more employee discounts… well Mr no problem you sure have lost a good customer… and keep that 10 percent discount difference for yourself…
CECP
Went back to this restaurant today 01/13/23. it is Not the same anymore.... Excellent customer services but the food it's not the same...
Atmosphere: 3
Food: 1
Service: 4
Mari Mei
good food!
Mari IV
good food!
TGS (neti neti)
Disappointing experience, especially for this location where people choose to spend their hard earned money. Visited the place couple of weeks ago and fell in love with their nitro cold brew. Came back today for $11.00 glass of coffee, instead was served a glass filled with ice with a splash of nitro cold brew. I wanted to order another drink without ice, but Jose came to explain that the restaurant can't cancel the drink, even though I did not request the drink to be cancelled. I asked for another nitro cold brew with no ice, but Jose explained again that the manager, Eladio, forces the waiting staff to fill the glass full of ice even though they receive numerous complaints from clients, at which point I began to fill my Sunday coffee experience turned into a rip off. The person sitting next to me was shocked and asked me what I ordered, he thought I got alcohol over ice. JFor comparison, the photo is of the glass of water I requested "iced", the ice was filled 10%, but the water does not come cold, cold brew coffee however does. Now imagine, they brought me the same glass 100% filled with ice, over the top. How much coffee do you think fit in there after they added oat milk and hazelnut syrup?Few questions for the manager, Eladio - Why did I pay for the glass of coffee when what I received is 3 sips coffee?It's disturbing that two weeks ago, when I purchased the same $11.00 nitro cold brew with not ice to go, this was an issue - so why is today different? Why do I not have the ability to order a glass of nitro cold brew without ice if I so choose? I was specifically told by Jose that nitro cold brew cannot be served without ice, they can do "easy" which is glass half of ice, really? Why can the glass of water be served with 10% of ice, but not nitro cold brew? Where can I view the guide to your serving proportions?
T. G. S. (Neti Neti)
Disappointing experience, especially for this location where people choose to spend their hard earned money. Visited the place couple of weeks ago and fell in love with their nitro cold brew. Came back today for $11.00 glass of coffee, instead was served a glass filled with ice with a splash of nitro cold brew. I wanted to order another drink without ice, but Jose came to explain that the restaurant can't cancel the drink, even though I did not request the drink to be cancelled. I asked for another nitro cold brew with no ice, but Jose explained again that the manager, Eladio, forces the waiting staff to fill the glass full of ice even though they receive numerous complaints from clients, at which point I began to fill my Sunday coffee experience turned into a rip off. The person sitting next to me was shocked and asked me what I ordered, he thought I got alcohol over ice. JFor comparison, the photo is of the glass of water I requested "iced", the ice was filled 10%, but the water does not come cold, cold brew coffee however does. Now imagine, they brought me the same glass 100% filled with ice, over the top. How much coffee do you think fit in there after they added oat milk and hazelnut syrup?Few questions for the manager, Eladio - Why did I pay for the glass of coffee when what I received is 3 sips coffee?It's disturbing that two weeks ago, when I purchased the same $11.00 nitro cold brew with not ice to go, this was an issue - so why is today different? Why do I not have the ability to order a glass of nitro cold brew without ice if I so choose? I was specifically told by Jose that nitro cold brew cannot be served without ice, they can do "easy" which is glass half of ice, really? Why can the glass of water be served with 10% of ice, but not nitro cold brew? Where can I view the guide to your serving proportions?
Calde CECP
Well executed tuscan Wrap it was delicious... Excellent customer service. Highly recommended.
Worst customer service experience… I work at the mall and I go there for my lunch. Staff are very rude sometimes they totally ignore you.. specially yesterday I went there on my lunch break I’ve waited for almost 13 minutes no one greeted me . I had to raise my voice for attention. Finally an older guy approached with a horrible attitude. I have asked for a cup of soup he said we don’t have any soup today although the menu showed they had two kinds of soup in the daily specials. How could you be out of soup at the beginning of the day it’s only 1:30 pm. I’ve ordered a chicken sandwich waited for almost 35 minutes for my sandwich when I came to pay they forgot to give me my mall employee discount. Although they know me I eat there almost everyday and I mentioned I work at the mall . I asked the person about my discount he gave me a bad attitude and said no more discount. From today we decided no more employee discounts… well Mr no problem you sure have lost a good customer… and keep that 10 percent discount difference for yourself…
I don’t know what happened to this restaurant but the portion size has been cut in half. The lettuce is no longer baby greens but cheap white lettuce. The price is more, which I would gladly pay for if the food was the way it used to be. I’ve been coming here for 18 years.The staff have seen my children grow up. We will have to find a new place to dine. So disappointing!
Atmosphere: 5
Food: 2
Service: 5
Worst customer service experience… I work at the mall and I go there for my lunch. Staff are very rude sometimes they totally ignore you.. specially yesterday I went there on my lunch break I’ve waited for almost 13 minutes no one greeted me . I had to raise my voice for attention. Finally an older guy approached with a horrible attitude. I have asked for a cup of soup he said we don’t have any soup today although the menu showed they had two kinds of soup in the daily specials. How could you be out of soup at the beginning of the day it’s only 1:30 pm. I’ve ordered a chicken sandwich waited for almost 35 minutes for my sandwich when I came to pay they forgot to give me my mall employee discount. Although they know me I eat there almost everyday and I mentioned I work at the mall . I asked the person about my discount he gave me a bad attitude and said no more discount. From today we decided no more employee discounts… well Mr no problem you sure have lost a good customer… and keep that 10 percent discount difference for yourself…
Went back to this restaurant today 01/13/23. it is Not the same anymore.... Excellent customer services but the food it's not the same...
Atmosphere: 3
Food: 1
Service: 4
good food!
good food!
Disappointing experience, especially for this location where people choose to spend their hard earned money. Visited the place couple of weeks ago and fell in love with their nitro cold brew. Came back today for $11.00 glass of coffee, instead was served a glass filled with ice with a splash of nitro cold brew. I wanted to order another drink without ice, but Jose came to explain that the restaurant can't cancel the drink, even though I did not request the drink to be cancelled. I asked for another nitro cold brew with no ice, but Jose explained again that the manager, Eladio, forces the waiting staff to fill the glass full of ice even though they receive numerous complaints from clients, at which point I began to fill my Sunday coffee experience turned into a rip off. The person sitting next to me was shocked and asked me what I ordered, he thought I got alcohol over ice. JFor comparison, the photo is of the glass of water I requested "iced", the ice was filled 10%, but the water does not come cold, cold brew coffee however does. Now imagine, they brought me the same glass 100% filled with ice, over the top. How much coffee do you think fit in there after they added oat milk and hazelnut syrup?Few questions for the manager, Eladio - Why did I pay for the glass of coffee when what I received is 3 sips coffee?It's disturbing that two weeks ago, when I purchased the same $11.00 nitro cold brew with not ice to go, this was an issue - so why is today different? Why do I not have the ability to order a glass of nitro cold brew without ice if I so choose? I was specifically told by Jose that nitro cold brew cannot be served without ice, they can do "easy" which is glass half of ice, really? Why can the glass of water be served with 10% of ice, but not nitro cold brew? Where can I view the guide to your serving proportions?
Disappointing experience, especially for this location where people choose to spend their hard earned money. Visited the place couple of weeks ago and fell in love with their nitro cold brew. Came back today for $11.00 glass of coffee, instead was served a glass filled with ice with a splash of nitro cold brew. I wanted to order another drink without ice, but Jose came to explain that the restaurant can't cancel the drink, even though I did not request the drink to be cancelled. I asked for another nitro cold brew with no ice, but Jose explained again that the manager, Eladio, forces the waiting staff to fill the glass full of ice even though they receive numerous complaints from clients, at which point I began to fill my Sunday coffee experience turned into a rip off. The person sitting next to me was shocked and asked me what I ordered, he thought I got alcohol over ice. JFor comparison, the photo is of the glass of water I requested "iced", the ice was filled 10%, but the water does not come cold, cold brew coffee however does. Now imagine, they brought me the same glass 100% filled with ice, over the top. How much coffee do you think fit in there after they added oat milk and hazelnut syrup?Few questions for the manager, Eladio - Why did I pay for the glass of coffee when what I received is 3 sips coffee?It's disturbing that two weeks ago, when I purchased the same $11.00 nitro cold brew with not ice to go, this was an issue - so why is today different? Why do I not have the ability to order a glass of nitro cold brew without ice if I so choose? I was specifically told by Jose that nitro cold brew cannot be served without ice, they can do "easy" which is glass half of ice, really? Why can the glass of water be served with 10% of ice, but not nitro cold brew? Where can I view the guide to your serving proportions?
Well executed tuscan Wrap it was delicious... Excellent customer service. Highly recommended.
Love this place ..good customer setvice
Restaurantji Recommends
Love the service. the new menu is really good.fish tacos are delivious.
Fresh ingredients. Great service. Daily specials.
Good food and great staff
Everyone is amazing here!
Everyone is amazing here!
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