Chipotle Mexican Grill

ma boy this place is very good I like the young worker with the great attitude and positive aura. He also gave very good portions. I think his name started with an Adrian

my god the employees are not friendly at all

The three female employees who helped me today were super friendly and provided awesome customer service.

Customer service went out the door when you have a long line 🙄 she yelled at Me the girl with the red hair ... so rude u can tell she's over worked

mall restaurants are always a hit or miss! positives to this location: employees are kind and quick but still attentive to each customer, chips were fantastic, and my burrito was rolled to perfection! All my issues with this location can be chocked up to corporate stuff or being in a mall, like the prices and atmosphere! Still can’t get over how amazing the chips were, I haven’t had good chipotle chips like these here in years. will def be coming back.

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: Burrito

Staff members very rude.Put a few rice😏

Food: 1

Service: 1

I want to start by saying I am not one to do this. I was so excited to have Chipotle this morning because I frequently visit Chipotle often. As much as EVEN purchasing many of Chipotle gifts cards & gifting them to my employees. I will NEVER visit to this location again. Very disappointed.

I ordered an online order from my app that I use OFTEN for 10am pick up time today 8/9/24. I was sent a confirmation email stating my order was ready and to head that way. I arrived around 10;13am and the male employee stated they ‘didn't have my order ready”. On top of that- the rice hasn’t been made yet! While waiting the male staff working wouldn’t address his concerns because I expressed time wasn’t on my side. The vary reason why I ordered ONLINE was to avoid the wait. While waiting, I requested a drink (root beer). He didn’t honor my coupon on my app of a “free beverage”. Not only was the food not ready, nor the rice prepped. He wouldn’t honor the free drink on my app. I r- told this entire issue, just so we can come to some kind of clarity. He chose to charge me FULL price after the transaction anyway. This all took place while waiting for the food I paid for already. I ended leaving the establishment 22 minutes later after ordering ONLINE in advance off my app.

Chipotle Mexican Grill absolutely the worst experience. Whomever owns this specific location in the Sherman Oaks needs to be fully aware of how their employees conduct themselves. Their actions reflect the company at the end of the day. This message is put out there in hopes the people running this place will do better. Avoid that place.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Burrito Bowl

Oh well

Atmosphere: 2

Food: 3

Service: 4

Always good food

Atmosphere: 3

Food: 5

Service: 4

Fresh food if you go when they open

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak

Super small portions. Snarky attitude from employees, charged for double meat when I only received a single portion. Not good customer service. Hire better employees that are enthusiastic about working.

Atmosphere: 1

Food: 1

Service: 1

Fatal fatal fatal dirty, dripping sauces, bad service, the worst is not bayan

Atmosphere: 1

Food: 1

Service: 1

As their TV ads say, "quality food"....YES!!! Quality Food, that leads to Quality Stomach aches and Quality Dyharia.....Now Back to the toilet!

Atmosphere: 3

Food: 1

Service: 4

Something is very wrong with the food at this chipotle location. I am frequently near this location and have purchased food here several times. The food tastes old or overcooked or something. It’s just NOT good. I have enjoyed Chipotle food for many years, but will not visit this location again. My friend told me her experience was similar. Not a one time experience.

Atmosphere: 1

Food: 1

Service: 3

I have to put a negative review due to bad service. I understand Chipotle gets a lot of online orders but the staff just walks away when you're trying to get their attention. The only woman who somewhat helped me just told me to wait, the guy making the orders you have to manage to yell to get his attention since he doesn't put the orders on the shelf to pick up . I don't usually put bad reviews since I worked in fast food but if I see a customer I would acknowledge them if they need help. Just a tip, might as well put the orders to pick up with the cashier since no one helps you.

Atmosphere: 1

Service: 1