They always forget multiple items every single time for delivery. Won’t even give a partial refund despite their mistake. Only offered for me to drive to store to get the chips and a free churro for their mistake. Terrible customer service.
Food: 1
Service: 1
David Martinez
They are so slow to take the order by drive thru ... like 8 minutes p/car
Service: 2
Mike V.
Surprisingly everything here today was a 10 out of 10. It’s much nicer to have the kiosk too. The new menu is too basic though. Boring. Bring it back from the 2000s and bring back the salsa bar.
vincent mckee
I love this place, food is good, service is great.......always a good experience !
Atmosphere: 5
Food: 5
Service: 5
Emily Argueta
They always mess up the order — missing items, wrong ingredients, even after paying for extras. I’ve been patient for a long time, but it stops being understandable after so many times.
Staff is also rude and makes you feel bad just for checking your food.
Really disappointing.
Bunny Doo
I do not understand why people still come here. this is the rudest staff I have ever seen
Jay Brandon
Over the past few years of living close and giving this place multiple chances, I think I've finally had enough today. Majority of the staff here are very rude (a couple specific people are nice) and will just decide to ignore you. Doesn't matter if you're being patient or polite, they will literally pretend like you don't exist while helping other customers they want to be friendly to. They will leave you waiting at the counter for over 10 minutes just to get a utensil or cilantro dressing they THEY forgot to include. This has happened more than a handful of times to me and my partner personally, normally I would just figure it's a stressful day. Also, it's always a mixed bag with the chicken. Sometimes it tastes fine, sometimes it tastes like a dirty grill, and sometimes it has an aftertaste of sewage? The taco stand in front of the rite aide at night is a much better choice for food here. Despite the convenience, if I ever feel like taking my chances again, it'll be a different buiding.
Savannah C
Love double chicken 🍗 🐔 fit bowl 🥣 light in calories ! Yummy 🥑 🐔 🍗 🌮 😋 chicken tostada 😁 👍 light cheese quesadilla 🤤 salad 🥗 fresca
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado, Guacamole, Chips, Tortilla, Soup, Two Pieces Combo with Pinto Beans and Sweet Corn, Double Chicken Tostada Salad
Koala tea
Shout out to Destiny who was incredibly nice and helpful last time I went. NGL I was having a bad day until she was just a ray of sunshine and brightened my mood. Hope the company values her and appreciates that they have someone as capable as her
I ordered through the app and when I went to pick it up, it wasn't ready, it took them a long time, then the bathroom was completely dirty, it was disgusting, I hope they improve,
Atmosphere: 3
Food: 3
Service: 2
Matthew Burgo Osorio
I used to visit this Pollo Loco all the time growing up and still do and I gotta say, I don't know what's changed in the past couple months about this specific location. The inside is messy and the atmosphere wasn't welcoming. I hope this location improves.
Atmosphere: 2
Food: 4
Service: 2
Cassidy Bennett
Vegetarian options: BRC burrito is delicious, great option for vegetarians + can add avocado
Dietary restrictions: Love having the shrimp on the menu as a pescatarian option
Atmosphere: 5
Food: 5
Service: 5
Gooz Man
Rosy is fantastic! I've been going to this store for over 15 years and Rosy has always been so kind and courteous
Atmosphere: 5
Food: 5
Service: 5
An La
Rosie was really nice and accommodating. Honored my app reward meanwhile my phone glitched out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Churros, Chips, Guacamole, Double Chicken Tostada Salad
They always forget multiple items every single time for delivery. Won’t even give a partial refund despite their mistake. Only offered for me to drive to store to get the chips and a free churro for their mistake. Terrible customer service.
Food: 1
Service: 1
They are so slow to take the order by drive thru ... like 8 minutes p/car
Service: 2
Surprisingly everything here today was a 10 out of 10. It’s much nicer to have the kiosk too. The new menu is too basic though. Boring. Bring it back from the 2000s and bring back the salsa bar.
I love this place, food is good, service is great.......always a good experience !
Atmosphere: 5
Food: 5
Service: 5
They always mess up the order — missing items, wrong ingredients, even after paying for extras. I’ve been patient for a long time, but it stops being understandable after so many times.
Staff is also rude and makes you feel bad just for checking your food.
Really disappointing.
I do not understand why people still come here. this is the rudest staff I have ever seen
Over the past few years of living close and giving this place multiple chances, I think I've finally had enough today. Majority of the staff here are very rude (a couple specific people are nice) and will just decide to ignore you. Doesn't matter if you're being patient or polite, they will literally pretend like you don't exist while helping other customers they want to be friendly to. They will leave you waiting at the counter for over 10 minutes just to get a utensil or cilantro dressing they THEY forgot to include. This has happened more than a handful of times to me and my partner personally, normally I would just figure it's a stressful day.
Also, it's always a mixed bag with the chicken. Sometimes it tastes fine, sometimes it tastes like a dirty grill, and sometimes it has an aftertaste of sewage?
The taco stand in front of the rite aide at night is a much better choice for food here. Despite the convenience, if I ever feel like taking my chances again, it'll be a different buiding.
Love double chicken 🍗 🐔 fit bowl 🥣 light in calories ! Yummy 🥑 🐔 🍗 🌮 😋 chicken tostada 😁 👍 light cheese quesadilla 🤤 salad 🥗 fresca
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado, Guacamole, Chips, Tortilla, Soup, Two Pieces Combo with Pinto Beans and Sweet Corn, Double Chicken Tostada Salad
Shout out to Destiny who was incredibly nice and helpful last time I went. NGL I was having a bad day until she was just a ray of sunshine and brightened my mood. Hope the company values her and appreciates that they have someone as capable as her
Very delicious
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
I ordered through the app and when I went to pick it up, it wasn't ready, it took them a long time, then the bathroom was completely dirty, it was disgusting, I hope they improve,
Atmosphere: 3
Food: 3
Service: 2
I used to visit this Pollo Loco all the time growing up and still do and I gotta say, I don't know what's changed in the past couple months about this specific location. The inside is messy and the atmosphere wasn't welcoming. I hope this location improves.
Atmosphere: 2
Food: 4
Service: 2
Vegetarian options: BRC burrito is delicious, great option for vegetarians + can add avocado
Dietary restrictions: Love having the shrimp on the menu as a pescatarian option
Atmosphere: 5
Food: 5
Service: 5
Rosy is fantastic! I've been going to this store for over 15 years and Rosy has always been so kind and courteous
Atmosphere: 5
Food: 5
Service: 5
Rosie was really nice and accommodating. Honored my app reward meanwhile my phone glitched out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Churros, Chips, Guacamole, Double Chicken Tostada Salad
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