Tony's Mexican Grill

Needed a quick bite to eat so I called in a shrimp burrito take out. Also got a medium jamaica.

The burrito was a great size and the shrimp was so good. Definitely will order again when I’m in the area. Service was friendly too!

Atmosphere: 5

Food: 5

Service: 5

Excelent food, warm stuff. Really liked it.

Atmosphere: 3

Food: 5

Service: 5

I have been a loyal customer of Tony’s for over 14 years. In fact, when I first moved into the area, Tony’s was the very first meal I had in my new home. Over the years, I’ve ordered countless times for pickup and delivery and always believed I was supporting a local business that valued its customers. Unfortunately, after my most recent experience, I will never order from Tony’s again.

Today, I decided to place an online order directly through their website—a first for me, since I usually use Uber Eats or DoorDash. I assumed ordering directly would help support the restaurant. Instead, it turned into the most appalling customer service interaction I’ve ever had.

Thirty minutes after placing my order, I received a call from a woman at the restaurant who introduced herself as being “in charge.” Rather than apologizing for the inconvenience, she curtly informed me that they couldn’t fulfill my order because they “didn’t have a driver.” I was about to suggest just canceling the order when she launched into an unnecessarily rude lecture about how my order “didn’t meet their $20 minimum.” When I pointed out that my total was nearly $24, she snapped back that it had to be $20 in food and insisted that “all their customers know that.” I referenced the website, which clearly states a $15 minimum—not $20—and she continued to argue with me, dismissing me as if I didn’t know how to read.

At that point, I asked her to cancel my order and refund me. Shockingly, she told me that wasn’t possible, because they “don’t have the money” and I would need to call the delivery company myself. She made it clear that this was “not her problem.” The tone was condescending, dismissive, and frankly insulting.

After more than a decade of loyalty, this is how Tony’s treats its customers—like an inconvenience. It’s disheartening, because I go out of my way to support small, local businesses. But I won’t support one that treats people this way. I’ll be taking my business to places like La Fogata, where they actually value customers and know how to provide basic respect and service.

The woman who handled my call should be absolutely ashamed of how she represents this business. Tony’s lost a long-time, loyal customer today—and I will make sure others know to think twice before supporting them.

Service: 1

Jessicas a horrible waitress very rude

Atmosphere: 1

Food: 1

Service: 1

Decent food … definitely authentic. Customer service was amazing.

Ordered red chilaquiles and gave me orange colored nacho chips all soggy, chilaquiles are crunchy at all. Sorry but chilaquiles are not it . Lol

Atmosphere: 1

Food: 1

Service: 1

Tony’s used to be okay. Just had a burrito with dried out chicken and zero flavor or seasoning. Won’t be back. Food is terrible anymore

Atmosphere: 3

Food: 1

Service: 3

Their service and food was amazing.

Atmosphere: 5

Food: 5

Service: 5

Their grilled fish is fantastic. It's one of my favorite Mexican restaurants and everything is delicious.

Atmosphere: 4

Food: 5

Service: 5

Really liked the burrito I ordered. I got the steak burrito, with black beans. The steak had flavor. The meat is grilled, which I like. Very flavorful and good tasting. Very nice service and a family place. I had a pleasant experience. And I will be coming up back when I'm in the area. Give it a try!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak

Tony's ... A customer for over 30 years. ALWAYS excellent food and service.

Atmosphere: 5

Food: 5

Service: 5

I have been eating here for about 10 years. Food is always very good. I like the Fiesta burrito, and my kid loves their soft beef tacos.

Atmosphere: 4

Food: 5

Service: 5

Amazing service and the Santa Fe burrito was huge and amazing. Could barely fit it in my mouth!

Some of the best service I've ever had. Amazing

Atmosphere: 5

Food: 5

Service: 5

To be honest I didn't even wanted to go to this place but I did and I discover a very good descent place to eat the food is very good.

Atmosphere: 5

Food: 5

Service: 5