The matcha tasted awful and when I asked if there was a chance to exchange it for something since I only had a couple of sips, the boss lady said no, even tho the rest of the employees were about to remake the drink and it’s an okay thing to do amongst the coffee shops. Customer service should be improved when the drink was pretty much full and not “enjoyed and asked for something else”.
Atmosphere: 1
Service: 1
Alexzandra Stevens
Such a cute coffee shop down the street from our apartment . I forgot about this place and stumbled across it again on my morning walk with my dogs , baby, and husband . The customer service was always great in the past but today it was something to remember . The staff on February 25 in the morning were all so sweet . They all greeted us with smiles and even offered our pugs some treats . I asked the barista if he wanted to feed them as a thank you but he kindly had to turn down that offer because he didn’t want to raise any alarms with cleanliness which makes sense . He was very respectful about it while remaining cautious of others feelings in the coffee store . Which is important when dealing with the public . From the start of checking in to leaving to my actual iced matcha and blueberry muffin being delicious as well it was a 10/10 experience and we will be back . Highly recommend .
Atmosphere: 5
Food: 5
Service: 5
Atanas Gorgiev
If you want a real espresso,very friendly environment
Atmosphere: 5
Food: 5
Service: 5
Aubrey Chantelle
I never write reviews, but this place is seriously great! I ordered the Iced Horchata Latte and WOW! so good!! We also got a couple of the empanadas and the oil stuff they give you to go with them is the perfect complement to the already delicious empanada. The girl at the cash register this morning was so sweet and made the whole experience really delightful. We never really go out for coffee but wanted to treat ourselves on this rainy day. We’re really glad we chose this spot!
My favorite thing about this place is their CONSISTENCY!! The service is amazing , consistently The coffee is amazing , consistently It’s a great place !
Atmosphere: 5
Food: 5
Service: 5
Don Kim
Had the matcha americano and even though they didn't whisk the matcha, it turned out ok. It's my new favorite drink. The chocolate chip cookie was cold and would have benefitted from a minute in the microwave. Not too many seats inside but there was just as many outside seats. I had higher expectations I guess. Parking issues as expected given the location.
Atmosphere: 4
Food: 3
Service: 4
Motti Green
Most ripoff coffee in town
Gregory Sittler
Excellent coffee. Great staff. Wonderful experience.
Kid-friendliness: Very kid friendly. We take the grandkids there to show them off.
Atmosphere: 5
Food: 5
Service: 5
Naro
Go to coffee shop when in Sherman Oaks. The staff is friendly. The owners recognize and greet you. Nice cool vibe and exceptional cappuccinos
Both their cold brew & iced matcha drinks are fantastic. Very friendly staff and so many great food options to choose from.
Atmosphere: 5
Food: 5
Service: 5
kristin korolov
I had a terrible experience with the service, particularly with the manager/owner who was extremely unethical, unprofessional, and rude. I will not return to that place again. They used whole milk instead of nonfat milk despite my request, and when I asked for a remake with nonfat milk, she was rude and dishonest about it. This was the first time I had been treated so poorly, and I have no intention of going back there.
Isabel Cunningham
We came to Tortoni on a nice July day and indulged in a refreshing nutty latte and pumpkin caramel latte. We only had 15 minutes on the street parking meter, as there is no good parking nearby, so we couldn't enjoy the atmosphere fully. However, the small amount of time we spent in the cafe waiting on our lattes was quite pleasant. We'd also like to note that the service was incredibly quick, it was just a flash before my nutty latte was ready. While I was waiting, I was thoroughly amused by the delectable assortment of refrigerated drinks. I will definitely be coming back to try one of those. So many options! Signed, your bi-annually loyal customers, Adeline and Isabel.
Atmosphere: 4
Food: 4
Service: 5
Shushan Avetisyan
Family owned Argentinian coffee spot, service is always on point and coffee is consistenly good
Jacqueline Landreville
Service isn't great unless owners are present. Cute spot. Has a lot of potential
The matcha tasted awful and when I asked if there was a chance to exchange it for something since I only had a couple of sips, the boss lady said no, even tho the rest of the employees were about to remake the drink and it’s an okay thing to do amongst the coffee shops. Customer service should be improved when the drink was pretty much full and not “enjoyed and asked for something else”.
Atmosphere: 1
Service: 1
Such a cute coffee shop down the street from our apartment .
I forgot about this place and stumbled across it again on my morning walk with my dogs , baby, and husband .
The customer service was always great in the past but today it was something to remember . The staff on February 25 in the morning were all so sweet . They all greeted us with smiles and even offered our pugs some treats . I asked the barista if he wanted to feed them as a thank you but he kindly had to turn down that offer because he didn’t want to raise any alarms with cleanliness which makes sense . He was very respectful about it while remaining cautious of others feelings in the coffee store . Which is important when dealing with the public . From the start of checking in to leaving to my actual iced matcha and blueberry muffin being delicious as well it was a 10/10 experience and we will be back . Highly recommend .
Atmosphere: 5
Food: 5
Service: 5
If you want a real espresso,very friendly environment
Atmosphere: 5
Food: 5
Service: 5
I never write reviews, but this place is seriously great! I ordered the Iced Horchata Latte and WOW! so good!! We also got a couple of the empanadas and the oil stuff they give you to go with them is the perfect complement to the already delicious empanada. The girl at the cash register this morning was so sweet and made the whole experience really delightful. We never really go out for coffee but wanted to treat ourselves on this rainy day. We’re really glad we chose this spot!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Empanada, Iced Latte
My favorite thing about this place is their CONSISTENCY!!
The service is amazing , consistently
The coffee is amazing , consistently
It’s a great place !
Atmosphere: 5
Food: 5
Service: 5
Had the matcha americano and even though they didn't whisk the matcha, it turned out ok. It's my new favorite drink. The chocolate chip cookie was cold and would have benefitted from a minute in the microwave. Not too many seats inside but there was just as many outside seats. I had higher expectations I guess. Parking issues as expected given the location.
Atmosphere: 4
Food: 3
Service: 4
Most ripoff coffee in town
Excellent coffee. Great staff. Wonderful experience.
Kid-friendliness: Very kid friendly. We take the grandkids there to show them off.
Atmosphere: 5
Food: 5
Service: 5
Go to coffee shop when in Sherman Oaks. The staff is friendly. The owners recognize and greet you. Nice cool vibe and exceptional cappuccinos
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Empanada Breakfast, Pastry
Best to take my lunch here always
Restaurantji Recommends
Both their cold brew & iced matcha drinks are fantastic. Very friendly staff and so many great food options to choose from.
Atmosphere: 5
Food: 5
Service: 5
I had a terrible experience with the service, particularly with the manager/owner who was extremely unethical, unprofessional, and rude. I will not return to that place again. They used whole milk instead of nonfat milk despite my request, and when I asked for a remake with nonfat milk, she was rude and dishonest about it. This was the first time I had been treated so poorly, and I have no intention of going back there.
We came to Tortoni on a nice July day and indulged in a refreshing nutty latte and pumpkin caramel latte. We only had 15 minutes on the street parking meter, as there is no good parking nearby, so we couldn't enjoy the atmosphere fully. However, the small amount of time we spent in the cafe waiting on our lattes was quite pleasant. We'd also like to note that the service was incredibly quick, it was just a flash before my nutty latte was ready. While I was waiting, I was thoroughly amused by the delectable assortment of refrigerated drinks. I will definitely be coming back to try one of those. So many options! Signed, your bi-annually loyal customers, Adeline and Isabel.
Atmosphere: 4
Food: 4
Service: 5
Family owned Argentinian coffee spot, service is always on point and coffee is consistenly good
Service isn't great unless owners are present.
Cute spot. Has a lot of potential
Atmosphere: 3
Food: 3
Service: 2
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