Cold Stone Creamery

I usually enjoy their ice cream but the guy serving me looked like he had no idea what he was doing and I also saw him directly touch my ice cream with his hands no gloves on

Great ice cream!

Atmosphere: 5

Food: 5

Service: 5

Manager can’t properly train employees. I used to frequent cold stone and see many new faces, many of which don’t seem to know what they’re doing. They don’t know what’s in each signature, they significantly under portion, and my ice cream is always sooo melted. Literal soup. On top of all of that, the manager seemed annoyed when I wanted to try one of their OFFERED flavours that was in the back. Why offer a flavour if it’s soo much work to allow paying customers to try it?

Atmosphere: 1

Food: 2

Service: 1

My husband purchased some ice cream (delicious as always), and also purchased the 6 pack cookie ice cream sandwiches that were in their freezer…it was Disgusting! The cookies were stale and not edible. Extremely disappointing as it was not cheap and I ended up throwing away because nobody would eat them in the house.

The best ice cream in Simi Valley.

Best ice cream ? in town?

Best ice cream ? in town?

So our journey begins with a hot day. A few degrees cooler than the SF valley, but still pretty hot. As we venture through quite a bit, we were looking for a place to cool-off. The first suggestion in the car was ICE CREAM!!!! The vote was unanimous. This presented a few decisions to be made. We can go to the valley, and enjoy Cold Stone or settle for something else. Clearly it was too far. So our next decision was to find one here in Simi Valley. At this point we find ourselves with something that happens in many food chains. We tend to find the greatest link that is above our set standards. When we think those standards are met by the rest of the links, we some how find the weakest link. This typically ruins the image of the whole food chain, or just keeps us going to one. That stereotype has been debunked by Cold Stone. Benefit of the doubt, maybe not all….maybe. In my scorecard Cold Stone is two for two. Making this location the treat location away from home.

In my snapshot when we came in we missed the masses by a minute or so. Like all other families had the same Idea at the same time(Almost). Which it was comforting to see this location filled up quick. The almost all male crew and one female were pretty fast in working together to get our-oh-so yummy treats in our hands. I have been on a chocolate trip lately, and the Germanchocolatekake was a nice way to give farewell to the evening sundown and welcome to the Sunday night.

As we walked outside, they have a patio with a waterfall fountain. Unique in style the area was serene. The only issue was that the table were dirty. As other customers of the shopping center made messes. Unfortunately I don’t think this area is observed by any one business. Luckily, we keep Clorox wipes. The table got cleaned, and there was the good deed for the day. Clearly this was an issue on most of the tables. Another family also enjoyed a Cold Stone treat. So we offered Clorox wipes to them as well. The down side was that I got pictures of the Ice cream when it was done. I think it makes a good reason to go, and enjoy your own cone, or cup of joy for yourself.

Best ice cream I’ve ever tasted!

delicious as always!I get the classic apple pie a la Cold StoneLove it size which is a medium,$8.00

Customer service was wonderful. My kids enjoyed the ice cream cake.

Great service and great ice cream.

Friendly staff full of smiles and very helpful.Sign: This guy from Chicago with his family

yummmm

It's like eating ice cream