I Love, Love, Love Costco, but I dont like the food court's loooooong line in the Hot Summer's Sun ?
Atmosphere: 4
Food: 4
Service: 4
Huang Recca
The ordering system doesnt tell the food court staff that you have ordered untill you physically go to line up and drop the order receipt to the staff and they will get the order for you. So if you just hang around to wait your number to be called, thats never gonna happened. Other than that , food is the usual stuff that costco offer.
Atmosphere: 3
Food: 4
Service: 2
Faylan Lee
I'm at Costco shopping on a Saturday and I got stuck inside in a long line trying to check out I came to get pizza and they said they were closed and I couldn't order anything. And yet they still have pizza left over and couldn't sell me the two slices I asked for it. The Westlake one would have done it. And the I saw other pay for stuff after
Atmosphere: 4
Food: 5
Service: 1
Dana
Do yourself a favor and get the cookie!!!
Atmosphere: 5
Food: 5
Service: 5
Robert Rincon
Best hot dog deal on the planet!
Atmosphere: 5
Food: 5
Service: 5
Hypnotic Gears313
This is the second time this has happened.
Upon purchasing two pizzas, one cheese, one pepperoni, I come up to the window to be greeted by two boxes of the pizza I ordered. That’s not what happened.
I’m over emphasizing the fact that on two separate occasions, the male worker insisted that I didn’t “pay” for the second pizza. And his receipt didn’t “match.” First of all, the customer is always right and as a worker you aren’t in a position to question what I paid for and didn’t receive.
Looking at my one cheese pizza, and the numerous pepperoni pizzas on display, the worker proceeds to tell me he’ll give me a cheese instead. Again, under the same circumstance, the employee wanted his way to shut me up and keep the line moving. So instead of getting the pepperoni I wanted, I got two cheese pizzas. One cold, and one warm because of the additional wait between receiving the pizzas.
Not only is the receipt system flawed, but the workers know this HAS BEEN an issue, and use it to their advantage to avoid making food they don’t want to make. It was obvious the worker was displaying a lazy and poor work ethic in regards to customer service.
Itsme G
Don't go here, the food is great and cheap. But I don't want others to know about it. So I'm not giving it a good review. And damn that chicken bake what can I say, delicious. And a $1.50 hot dog. Seriously please stay away because it gets crowded at lunch time and I don't like crowds. Sometimes I even get a huge pizza slice. Don't get me started on the ice cream, there's not a better deal anywhere, but don't go for that cuz more people make the line too long. I haven't tried the roast beef Sammy yet but I'm keen on that , I'ma try it soon. Parking isn't too bad I just drive around until I see someone walking to their car, then wait for them to pack up . I park right up front every time. Oh yeah you can still get onions if you ask, the counter people are the best. Oh yeah' and bring back the damn polish sausage.
Came to Costco food court an hour before close to get two pizzas and some other food. Placed an order at their kiosk machine as required. Waited ten minutes before getting in the long kiosk order pick-up line, asI figured it would take them a bit to cook the pizza's anyways.WhenI finally get up through the line, now almost closing time to give them my receipt for the order, they inform me they don't have it and won't have it. The best they can do is give us some of the food they happen to have pre cooked or easily warmed up. As well as refund us.I ask them confused as to why they don't have the food or at least aren't making it yet, when we placed the order over 40-50 minutes ago at the kiosk. Which they then inform me that they actually do not start making the food and do not know about a food order until you wait in the kiosk order pick-up line, get to the window, and hand them a receipt from the kiosk machine, unless you called it in ahead of time.No where around, on the machine or on the receipt , or even at the window did it say after paying at the machine that you then needed to stand in line and physically hand the window people the receipt to have them start making the food.To top it off I over heard a lot of annoyed customers at the pizza window who had called in an order, as well as paid via the kiosk whose orders were not ready when promised and might not be ready at all now.So very disappointed in this costco. Why have a kiosk machine at all if it doesn't relay the order to those cooking it. Just ridiculous and I feel for the people who did call in their orders and did not get them as well. Just poor management and planning at this food court (and any other food courts that work this way) and there for service as well. I feel bad for the employees as well who were doing their best, but set up to fail.
Service: 1
Richard S
Great, inexpensive food. One doesn't go to Costco for the ambiance!
Atmosphere: 3
Food: 5
Service: 5
Cynthia Remandaban
The food court was so small but food and service is
Atmosphere: 3
Food: 5
Service: 4
Hans Gundelfinger
The newer system that the Simi Valley location has setup with the self help kiosks to order your food is a good idea. But I think the lines for the court need to have guide bars to the windows as they tend to get co gested and people cut one another too easily.Food is always A+ at Costco. No doubt. Additionally the employees are super friendly.
Atmosphere: 5
Food: 5
Service: 5
Joyce Grace
I always call ahead and order 2 pizzas I' really like that they have self checkout kiosks now, it makes getting my pizza faster. Pay at the kiosk and then see if the pizza is ready at the pickup counter.
Very friendly not like 3n others
Atmosphere: 5
Food: 5
Service: 5
Fabulous prices.. what a bargain.
Atmosphere: 2
Food: 4
Service: 4
Best food I've ever had would suggest
I Love, Love, Love Costco, but I dont like the food court's loooooong line in the Hot Summer's Sun ?
Atmosphere: 4
Food: 4
Service: 4
The ordering system doesnt tell the food court staff that you have ordered untill you physically go to line up and drop the order receipt to the staff and they will get the order for you. So if you just hang around to wait your number to be called, thats never gonna happened. Other than that , food is the usual stuff that costco offer.
Atmosphere: 3
Food: 4
Service: 2
I'm at Costco shopping on a Saturday and I got stuck inside in a long line trying to check out I came to get pizza and they said they were closed and I couldn't order anything. And yet they still have pizza left over and couldn't sell me the two slices I asked for it. The Westlake one would have done it. And the I saw other pay for stuff after
Atmosphere: 4
Food: 5
Service: 1
Do yourself a favor and get the cookie!!!
Atmosphere: 5
Food: 5
Service: 5
Best hot dog deal on the planet!
Atmosphere: 5
Food: 5
Service: 5
This is the second time this has happened.
Upon purchasing two pizzas, one cheese, one pepperoni, I come up to the window to be greeted by two boxes of the pizza I ordered. That’s not what happened.
I’m over emphasizing the fact that on two separate occasions, the male worker insisted that I didn’t “pay” for the second pizza. And his receipt didn’t “match.” First of all, the customer is always right and as a worker you aren’t in a position to question what I paid for and didn’t receive.
Looking at my one cheese pizza, and the numerous pepperoni pizzas on display, the worker proceeds to tell me he’ll give me a cheese instead. Again, under the same circumstance, the employee wanted his way to shut me up and keep the line moving. So instead of getting the pepperoni I wanted, I got two cheese pizzas. One cold, and one warm because of the additional wait between receiving the pizzas.
Not only is the receipt system flawed, but the workers know this HAS BEEN an issue, and use it to their advantage to avoid making food they don’t want to make.
It was obvious the worker was displaying a lazy and poor work ethic in regards to customer service.
Don't go here, the food is great and cheap. But I don't want others to know about it. So I'm not giving it a good review. And damn that chicken bake what can I say, delicious. And a $1.50 hot dog. Seriously please stay away because it gets crowded at lunch time and I don't like crowds. Sometimes I even get a huge pizza slice. Don't get me started on the ice cream, there's not a better deal anywhere, but don't go for that cuz more people make the line too long. I haven't tried the roast beef Sammy yet but I'm keen on that , I'ma try it soon. Parking isn't too bad I just drive around until I see someone walking to their car, then wait for them to pack up . I park right up front every time. Oh yeah you can still get onions if you ask, the counter people are the best. Oh yeah' and bring back the damn polish sausage.
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
Came to Costco food court an hour before close to get two pizzas and some other food. Placed an order at their kiosk machine as required. Waited ten minutes before getting in the long kiosk order pick-up line, asI figured it would take them a bit to cook the pizza's anyways.WhenI finally get up through the line, now almost closing time to give them my receipt for the order, they inform me they don't have it and won't have it. The best they can do is give us some of the food they happen to have pre cooked or easily warmed up. As well as refund us.I ask them confused as to why they don't have the food or at least aren't making it yet, when we placed the order over 40-50 minutes ago at the kiosk. Which they then inform me that they actually do not start making the food and do not know about a food order until you wait in the kiosk order pick-up line, get to the window, and hand them a receipt from the kiosk machine, unless you called it in ahead of time.No where around, on the machine or on the receipt , or even at the window did it say after paying at the machine that you then needed to stand in line and physically hand the window people the receipt to have them start making the food.To top it off I over heard a lot of annoyed customers at the pizza window who had called in an order, as well as paid via the kiosk whose orders were not ready when promised and might not be ready at all now.So very disappointed in this costco. Why have a kiosk machine at all if it doesn't relay the order to those cooking it. Just ridiculous and I feel for the people who did call in their orders and did not get them as well. Just poor management and planning at this food court (and any other food courts that work this way) and there for service as well. I feel bad for the employees as well who were doing their best, but set up to fail.
Service: 1
Great, inexpensive food. One doesn't go to Costco for the ambiance!
Atmosphere: 3
Food: 5
Service: 5
The food court was so small but food and service is
Atmosphere: 3
Food: 5
Service: 4
The newer system that the Simi Valley location has setup with the self help kiosks to order your food is a good idea. But I think the lines for the court need to have guide bars to the windows as they tend to get co gested and people cut one another too easily.Food is always A+ at Costco. No doubt. Additionally the employees are super friendly.
Atmosphere: 5
Food: 5
Service: 5
I always call ahead and order 2 pizzas I' really like that they have self checkout kiosks now, it makes getting my pizza faster. Pay at the kiosk and then see if the pizza is ready at the pickup counter.
Atmosphere: 5
Food: 5
Service: 5
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